WindRiver - Avoid at all cost.
Like other reviewers, we used Kaiser-Battisone for the septic system service at our prior two homes. Kaiser-Battisone was great. They were purchased by WindRiver and what a disastrous experience we've had with WindRiver.
We scheduled a routine maintenance of our new home's system with WindRiver on Monday, September 30th. Tech came after 4:00 p.m. was exhausted from a long day of work. Started digging, said he just couldn't anymore and left.
We rescheduled for the next day. WindRiver did not show and failed to let us know they canceled the appointment until my husband called them.
We rescheduled for the next day (we thought 3rd time might be the charm!). WindRiver never showed (tech had logged to many hours) and they never even canceled. I called and asked to speak with a Manager. Never got a call back from a Manager. They rescheduled service for today. Tech did come out! Unfortunately, he couldn't find the pump from the schematics. He was very nice, but said he was new to the company and he told WindRiver he couldn't find the pump, but they sent him any way.
We just called the company again to speak with a manager and nothing. So, 4 days and countless hours . . . they are quick to give coupons for inconveniences - we got 2 for $100 reduction, so if/when they do this to you - ask for coupons.
But, my advice is to avoid them completely. read more