Winchester Auto Parts has part of our community for many years. Jose Rincon and his team are the best in Providing service and professional support in every automotive concerns. The District 8 community and the ret of the area that they service will truly miss them. Me and my constituents are not happy with the lack of community's input in closing this business. Shame on corporate for their actions! read more

They say when you experience something unforgettable, you can't forget it. This was one of them but in the worst possible way. My girlfriend needed new wiper blades and since were in the area, we went in to check if they have in stock. We were greeted by this Vietnamese man that was happy help us. We came out and he took the blade to examine and find the matching one. He offered a few option that was the blade itself. However, I stated that I just wanted to replace the rubber itself. From then, he got more hostile towards us and starting throwing a man tantrum at us. He started stating how it would cost as much and we had to spend hours cutting to fit the wipes. Before coming, I already done it plenty of times before, so I know how it worked. I called my dad for some input and see if we could get the plastic blade at the dealer at this point. Being us being both Vietnamese, as I talked to my dad in Vietnamese, we started to speak in Vietnamese too, acting he some hotshot that knows everything. In the end, we just asked for our wiper blade back and left. If you can't let go if your own ego to serve customers and provide different insight without being hostile, customer interaction shouldn't be part of your job. I hope that he never works there again and as seen how much of this is a local staple store for auto parts, its a shame I can't support this place at the slightest. read more

The best auto parts store in San Jose there so helpful.. I'm a women and it's hard to get help at auto stores sometimes and everytime I come here they always help me and lead me In the right direction. The shop is always tamed and peaceful. Best auto store evvvvvweeeerrrrr read more

Winchester Auto - Auto Parts & Supplies Near Me - San Jose, California

Excellent service! Jose helped me installed my car windshield wipers which I didn't expect him to do but he did it anyway. He also helped me find a car part that I'm looking for. It's hard to find good service nowadays and when an employee go above and beyond it's impressive! Thanks Jose! read more

First time here. I went in for some windshield wipers and was asked if I needed help within a minute of walking in. The associate asked what kind of car and then we went out to my car. He took off the old wipers and came back inside and got me some new ones. As I was paying he had another associate take over and went out and put on the new ones! I walked out and he was done. That is the best customer service I've had in a long time! I wasn't even sure that they would install the new ones when I went to this store. The other auto parts store that has signs claiming they install, doesn't even do it. I will definitely be coming back when we need anything car related. read more

Usually would go here for convenient auto needs. Went in today and got the worst service with the rudest employee. Came in to get rubber blades for my car and the tatted up Vietnamese guy was full on horrible. We just wanted to know the price of the rubber for the windshield blade/windshield arm and dude just went out and started to touch my car like he's got a sale. When we said we wanted the rubber itself, he started to yell and make us feel stupid as if we do not know what we are doing. To the point he was red in the face. I'm pretty sure the bad reviews are also because of him. It's one thing to be good at your job but it's also another thing to be rude and disrespectful to customers. Definitely never coming back again. read more

I've been coming here for years for wipers, bulbs, etc. Last week I went for both of my burnt out headlights and the worker who helped me (name was John on the receipt, had colorful arm tattoos) came outside and completely installed the new bulbs for me. It was sunny and the setup was tricky, but he stuck with it and made sure everything worked properly. Super appreciate the helpfulness of the whole shop! read more

I am not a car person by any means, so when I noticed my headlights weren't turning on, I low key freaked out cause I've had some uncomfortable situations at auto stores. I asked my brother for help and he referred me to Winchester Auto Parts cause "those guys know what they're talking about". He also suggested I take pictures to show them. I went in and showed Ismael the picture and what I was there for. He and John were really nice and professional. It was a quick trip. Then came time to replace the bulbs. I saw a video on YouTube that made it seem pretty easy, but I was still nervous. Jose came out and offered to help. He also shared his knowledge to not touch the bulb due to the oils on our hands and the temperature of the bulbs. Thank you Winchester Auto Parts and Jose, Ismael, and John for your kindness and help! Hopefully I won't have to see y'all anytime soon, but I know I'll be in good hands when I do. read more

Winchester Auto - Auto Parts & Supplies Near Me - San Jose, California

My car started hesitating when I was starting it this week and i knew right away it was the battery. Off I go to Winchester auto and asked if they could put the battery in for me. Ismael was very customer focused, friendly and helpful and found me a battery right away. He installed it for me too. The whole process on a Sunday morning took less than 20 minutes! Thank you Ismael - I hope I spelled your name correctly! read more

John was incredibly helpful and caring. He assisted me in changing my windshield wipers and shared valuable advice on how to maintain my car. His knowledge was impressive and made the experience much easier. read more

I needed to replace my alternator for my 2013 Honda Accord, I spoke with the Store Manager on the and he was able to guide me through the process. I ordered my part with A.C. and the #1 in town, Juan! They were all super helpful and it shows how the store manager and its staff take care of their customers. Always a great shopping experience at Winchester Auto. read more

Just left this place after receiving horrible customer service at Auto Zone on Cottle Rd. My parents have been coming here for years and I can't believe I didn't come here in the first place. The gentleman who helped me even came out with me to my car to figure out which can I needed for my AC. After the bs I experienced at Auto Zone it was so nice to talk to someone who actually knows what they're talking about. People like me "pendejas" need this kind of help! HAHA I guess the moral of the story is shop at these small businesses more often! read more

Great customer service. The employees here are very helpful and patient helping me with an exchange and getting the right part as for my vehicle. And I would like to thank Alberto and Brian for helping with my auto parts. When I showed up to pick up my car parts they had them ready at the counter helped with transporting them into my vehicle. Thank you so much and I highly recommend visiting this location. read more

Recently, I was replacing the brakes on my vehicle and ran into a few problems. At one point I needed a part that the other auto parts stores told me I wouldn't be able to get and if I did the dealership was the only place I could get it. I called the dealerships and they were asking for anywhere from about $600 to $720 before taxes. I put off calling Winchester auto parts thinking that they'd only tell me what every other auto parts store had said. But I needed the part and couldn't afford to pay the ridiculous amounts that the dealerships were asking for so I had to try. I wish I would've called them first. I could've saved myself the stress and disappointment I was experiencing each time I had to deal with the response I was getting everywhere else. They got the part for me the next day and for $170. Winchester Auto came through with not only next day part delivery and the best price at well under 1/3 of the cost, but with knowledge, courtesy and professionalism. I was impressed with how knowledgeable they were and not one bad or uninterested attitude in any of the guys working there. They were friendly and personable. And honestly, I didn't get that complete package type feeling from any of the other auto parts stores employees. There were 1 or 2 that seemed to know what they were doing at those other stores, but almost as if they were just following a script and they, more often than not seemed to be void of any effort to really help. At Winchester they gave me all my best options. Even the options that didn't benefit their company financially. I never felt like I was just a part of a pay check. They actually were all about helping me get what I needed in the quickest amount of time and at the best price. For me, it's the only place I'm going to go when it comes to my vehicles. And if i do go anywhere else it will be because they referred me. read more

I was in need of snow chains for the weekend. Winchester auto was the only place open before my trip and sold me a set of chains Super Z "zt729" for $250 when it normally goes for $87 at other places. They will absolutely gouge you when you are in need. read more

Awesome customer service. Went there for an alternator. Everyone there were super helpful. Thank you.

The energetic store manager and jose, who was very knowledgeable in the automotive game, and the friendly staff helped me get the correct break-pads and routers for my Lexus. I appreciate the whole front counter crew always teaching me new things about cars every time I come in! read more

This team in this location is always very nice and helpful. I love shopping here. They are cheerful, knowledgeable and always happy to go the extra mile. read more

It's been awhile since I've had such outstanding customer service where the store manager, John, went far above and beyond my expectations. I came in for a quart of oil, (pricing was lower than Auto Zone & O' Reilly which is a plus). John was kind enough to offer his services in pouring the oil into my engine as well as taking the time to look over any details that needed to be done, (i.e. filter change, coolant, getting the engine detailed due to all the leaves and debris, etc). But what really set him apart from all others was his camaraderie with my kids which was absolutely admirable. He didn't have to give them a bag of gummy bears let alone engage in a conversation with them, but he did and did a wonderful job. Great customer service and phenomenal social skills! Definitely will be coming back! Thank you, John! read more

The only Winchester Auto that was kept original inside. Staff is cool and always willing to help.

Today I did a three hole oil change on my Harley Davidson Electra glide everything was going great until it was time for me to takeoff the filter The oil filter wrench I had did not fit properly and was stripping went to the store and was able to purchase a special tool off of their wall Thanks For your help today read more

Winchester Auto - My motorcycle after oil change - Auto Parts & Supplies Near Me - San Jose, California

Guys here are always cool to talk to. Been going to Winchester for yeeeeears for me auto parts needs. Highly recommended if not this location their other ones as well. read more

Came in today to get my maintenance light checked. I've lived in the area 13 years and have had excellent customer service here! I was told they had to stay at the counter, both of them? There was no customers and the manager did not greet me. He was at the counter helping a customer when I walked in. I stood in line. He's done with the customer and just walks off? Great customer service and the leader is gonna put you behind. More working less eating maybe? Either way O' Reilly down the street took care of me in less than 5 mins! read more

Great service as always. Been coming here for years now since I am a local Evergreen resident. John, the store manager, has awesome customer service and seems to go above and beyond every time I've shopped here. Very helpful and knowledgeable. Thank you! read more

The guys here at winchester auto are knowledgeable and can answer pretty much any question you have about your car (that is questions that don't require them to have to inspect your car). Winchester Auto is just like any other auto parts shop. The only difference is the pricing is much more than other auto parts shops. I bought a catalytic converter from here, but I found it 80 dollars cheaper somewhere else. A great thing about WA is they do accept returns, so they get a pat on the back for that. If you have questions and need tool rentals, come here. WA may have some parts that other places won't, but if you need a part do some price shopping before buying read more

Winchester Auto - Auto Parts & Supplies Near Me - San Jose, California

Last minute snow chain scare. Drive tmw. What do you do? Yelp "snow chain tires" and hope there are auto part shops that don't nickel and dime you. Winchester Auto in San Jose came up x3. This White Rd location has a history with me and my family though. It's been the big store next to our go-to Evergreen Inn and even walking distance whenever my dad had any car part emergencies. 20+ years later and here I am with a new gen(?) of shopkeepers helping me mount up for my first real snow drive. Peep the yelp stamp that even encourages reviews and employee recognition. Zippy service, knowledgeable staff and their share of forearm tats to small talk over while you're getting rung up. It's the new norm now so no need to stare. read more

Winchester Auto - Assess this stamp on your tire for chain sizes - Auto Parts & Supplies Near Me - San Jose, California

Shout out to Segio for helping my brother and I with our suburban. We had trouble with our AC system and he knew what we needed. We went back inside and told him we were having trouble recharging the ac. He came outside and helped us out. Now that's customer service!! For sure will be back when I need anything for my cars or trucks. THEY HAVE EVRYTHING ! THANKS SERGIO !! read more

Winchester Auto - #LaNismo - Auto Parts & Supplies Near Me - San Jose, California

Excellent customer service is the hallmark of Winchester Auto. The staff is courteous, friendly, and knowledgeable. Hubby was there just yesterday to get a can of refrigerant to recharge the ac system on our old minivan. Juan helped him pick out the right stuff, loaned him a hose and gauge to hook it up to the ac system, and gave him some helpful advice. Hubby was able to recharge the system right there in the parking lot. Before paying top dollar at a garage to have them do minor repairs and maintenance, check out Winchester Auto. Their assistance may be able to save you big bucks. read more

Had a great first time experience at Winchester Auto. I'm completely clueless when it comes to automotive care, but the great customer service from Winchester Auto eased my worries. Don immediately stepped up to help me when I was observing and trying to compare different windshield wiper blades. He was able to identify the right blade length for my car model when I wasn't sure, and installed the front wipers for me no problem. What I appreciate the most about his service was his creative problem solving. After a broken rear windshield and an unfortunate drying incident at an automatic car wash, my former rear windshield wiper blade and wiper arm snapped off. Tragic. While Winchester Auto didn't have the wiper arm I needed, Don was quick to readjust the charges and recommended a water resistant spray to use in the meantime prior to purchasing the arm at an auto parts store or dealership. Not only did he recommend the water resistant spray, he also made a second trip outside to the parking lot with me to help thoroughly apply it to my rear windshield. Throughout this entire process he was consistently patient and easy-going. Thanks Don, I'll be sure to return to Winchester Auto next time. read more

The men here are exceptional. I was stuck at the Starbucks parking lot when I realized my key fob needed a new battery. I called the nearest auto supply store (Winchester Auto) near my home to ensure the battery I needed was there. To my luck, it was. Ismael assisted me over the phone. He was kind, patience, and took the effort to look for the battery to ensure that they had it in stock. When I arrived into the store, I was met by John who assisted me during my experience in the store. I told John that I needed a new battery for my key fob. He proceeded to ask me what kind of battery I needed. He then left to get me a pack of batteries. However, I wanted 2 (for my other key). Without attitude, John went to retrieve the other battery. When he came back with the second battery pack, I asked him if it was an easy process to insert the new battery into the key fob. John asked my permission to see my key in which he helped me solve the problem. During this, I was asking John questions (ie: How do I know when my battery is dying? What can I do to solve this?). John was super patience and understanding. He gave me very honest answers, and more importantly, I could tell that he CARED! In fact, he offered to help me fix my other key if I were to bring it in. I am overly impressed with the service I received from Winchester Auto and its staff! I would highly recommend this place to anyone. Especially, for those who may be like me and may not know much about cars. Thank you, John and Ismael read more

Came here to buy a battery and talked to Sergio. He was really helpful and knowledgeable. I also had questions on my suspension and he was able to explain everything to where I would understand because I'm not an expert when it comes to cars. Will definitely be coming back here if I ever need anything else. If you come here talk to Sergio, he knows his stuff and is very patient at explaining everything. read more

Winchester carries better quality parts and brands than other store. I've been coming here for years always dealing Jose and Mario, they are extremely knowledgeable and everyone there is alway willing to help. For anyone willing maintenance their own vehicle get your parts here, they have better quality parts than won't break after year!! read more

I felt like I needed to do an update on my review. Since it's been storming lately, I needed to get my windshield wipers changed (including my families and friends) LOL I directed all of them right to JOHN! Everyone's response were the same! They loved how John is so friendly and helpful, literally takes 5 seconds to put those suckers in! I even tried to record it so I can do it myself but he was so quick that I missed it.. I guess there's next year.. If you don't know anything about car parts and whatnot, go straight in there and ask for John, tell him all your problems! LOL i do, so you can too!! read more

My go-to spot for auto parts since I was in high school. Glad to see this place around now that my own kids are in high school. Decent pricing with more brand options then other places that try to push their house brand. read more

John & Jose are awesome dudes! My first interaction today with Jose was via phone, he was professional and really helpful with all questions asked. I went in to purchase the parts I needed and John assisted me. He was so nice, very professional and helped carry the rotors and brakes to my car as I had two little ones with me. I've been to this location many times before. Jose & John have always been kind, professional and on point. I can honestly say I've never had a bad experience with any employee! read more

The manager here was super helpful. He carried my new and old battery to and from my car. He was knowledgeable in his field and an excellent sales person. read more

Needed to replace my windshield wipers, spoke to Don on the phone regarding my car and what my options were. Drove to the place a few minutes later and he was able to replace them on the spot. Don was super friendly and helpful. Explained to me the different types of windshield wipers and replaced them for me. Taught me how to install them myself, which was pretty simple. Very welcoming. Definitely the place I'd go to for my car needs. read more

My family and I have been buying a lot of our basic car necessities from Winchester Auto for many years. I've been delaying on getting new windshield wipers and shout out to John for helping me find the right ones for my car. He came outside to make sure they fit my car properly and installed them too. Big kudos to him and the team at Winchester Auto for always providing superb service at every visit! read more

My family and I always go to Winchester Auto for anything car related. The location is super convenient for us, as it's just around the corner from our house. They also have amazing staff members. We're always greeted on our way in and asked if there's anything they can do for us. We've never had a single bad experience; in fact, we find that they go above and beyond. JOHN is the best! We just went in to buy a new headlight for my mom's 1999 ML320. While he looked up the bulb we needed replaced, my mom talked about how she had trouble removing the cover and existing headlight. John was quick to say that he'll take a look at it (even though they usually don't do that - they normally just replace your windshield wipers for you). He met us outside with the new bulb and, not only did he take a look, he replaced it for her! It was such a struggle... and he even hurt himself from having little space to work with... (so sorry!) My mom kept offering to try doing it herself since her hands are smaller, but he was determined to get the job done. We really, really appreciated his help! While checking out, we got to hold a nice conversation with him and the other workers there at the time. They're all so sincere and genuinely want to help you if they can. John, we will always look for you and send people your way because we know you're the best! read more

Went to get new windshield wipers. John (store manager) was so nice and helpful. He checked that I had the correct ones and even installed them for me! Will definitely be coming back for any car necessities :) read more