Cancelled service in August 2024 because they changed my pickup date without telling me...missed two weeks of trash/recycle collection because of this. I called to ask why they were not picking up, and they said they change pick up days. I asked why I was not informed of the day change. The response was...we called you from an auto-dialer that does not leave voicemails...! So, I cancelled service one month into a three-month payment. I was told I had to wait 6 weeks to get credited the money owed. Nothing... I called on December 2, 2024. They said it was mistakenly not sent to accounting...please wait. I called January 24, 2025. Oopppsss...still wasn't sent to accounting...please wait. Nothing... I called on March 31, 2025. Ok, they did an audit and apparently, I owed some fictitious amount from 2022 that I was never billed or informed about. So, they decided to KEEP my refund as coverage. Service was blah while I had them and didn't think twice to cancel. Stay away from this company...they are scammers at best. read more