We had a great experience with Job and Crown Autoplex. Job was very nice and answered any questions…read morewe had. I called at least 2 times after making a purchase of a 2017 Malibu with some title questions. Each time I left a message and Job always called back within a few minutes. We will return if we're in the market for another used car.

Jay is an incredibly nice person who is knowledgeable about what he does. His team for car…read moremaintenance are also some of the most honest and mechanically inclined people I have met. Jay worked with me really closely to help me get the best deal for my vehicle. His time and effort is much noted and duly appreciated. Thank you to the team at Crown Autoplex.​

Matthew Stewart is an awesome guy! While visiting he introduced us to one of the owners Brian, he's…read morefun too, loves south park! Anyway great people good service always........ thanks for spending time getting to know your customers! We love you guys! PROUD CUSTOMERS, Jessica and Jonnah Rutledge

We were visiting family in the area and needed to get our new to us vehicle checked out. They got…read moreus an appointment quickly, and immediately identified the issue. A different dealership (RP Exotics) in STL sold us a vehicle with a bad tire. We were leaving the next day, and Nick managed to get tires in quickly so we could leave on schedule.

The whole Plaza Audi experience is amazing! From Sean the…read moreSales Manager to Ben the Service advisor, the are very professional!

One star is being generous. Do not purchase a used audi. They are unreliable. Car broke down 3…read moretimes on highway in less than a year. Paid over 6k in repairs. Most recently repaired and paid 2500. It broke down on highway a week later and was quoted 20k to fix. Offered me 1k to buy back. Would not refund 2500. They take advantage of customers ...especially women.

Hit a curb during a bad ice storm in December. This place was the closest certified dealership to…read moreme. It took a while to get it completed but they were slammed (no pun intended) with work to say the least. Jeff's an MVP for that place, sincere and cares about his customers satisfaction. Jeff's amazing crew is second to none, they know their stuff and do high-quality work. My Hyundai had a noise after the work was completed (the cleaner noticed it and said something!!) and even though Jeff knew I was upset from it taking so long, he would not let the car go until his crew took a look at it again. I'm ultimately glad he made that call. He went above and beyond to satisfy me and in the end I'm glad I made the choice to take it there. Thank you Jeff and thank you Lou Fusz Toyota Collision crew, you're all heroes in my eyes.

I was not a happy with this car dealerships service department. After calling 4 times to setup an…read moreappointment, I got there and they seemed not to have any information on why I was coming in or who I was. After two hours, they told me that they wouldn't fix my car because there was no issue. The issue was cosmetic and it was a warranty issue from the Mazda corporation that Mazda would fix this cosmetic defect, this was not a recall. I decided to take my car somewhere else and after them taking a quick look I got a new part. I will not be recommending Lou Fouz to anyone I know.

Went to Rods to get a hanger welded onto a glass pack I installed and was making a lot of noise…read more I dealt with Rod, who quickly took a look and assessed the problem. He was very frank, and very honest and addressed the issue immediately. For labor and parts he charged me a small pittance. There's no doubt I'd go back again and would recommend anyone else do likewise.

It's been a few days since I took my truck there for exhaust repair. And I am still very upset at…read morethe guy who drove it from the parking lot into the shop bay. He put it in reverse and backed up with the Emergency brake engaged. The truck wouldn't move because the Emergency brake was engaged. So he just kept giving it more and more gas pedal. I heard the engine revved up to over half throttle and I yelled at him "the Emergency brake is set". The vehicle has a V8 with 360 HP, it will move at an idle. Also it will sound an alarm and post a notice on the instrument panel when you have it in gear with the Emergency brake engage!. I bought the truck new and have owned the truck for 14 years and I have never been near that hard on it. I can Not afford to have the drive train rebuilt. And I definitely do not want to buy another truck. It is unbelievable anybody could be this stupid and it is totally unacceptable. And he acted like it was nothing to be upset about. The thought of him being so disrespectful to me and my truck makes me angry I will admit.

****** UPDATE Gary…read morestepped in and arranged for my car to inspected by their tint specialist and determined it was an issue with the glass and should be replaced. The glass has been replaced and tinted at no cost. I appreciate him taking ownership of the issue and making things right. I'm happy to have this over and enjoy my car! ******* I purchased my 2025 certified pre-owned 330i from BMW of Creve Coeur in May 2026. The buying experience was fine and Bradley was easy to work with. I took my vehicle to a very reputable shop near my home to get tinted and when they washed the back window to prepare it for tint, the defroster lines slid down and split. I called some tint shops(including the one BMW of Creve Coeur uses) to ask them if that was something they have seen. They advised that defroster lines should not come off that easily and that it sounds like there is an issue with the glass. They suggested taking to where I purchased it. I bought the car on the 20th, took it to the tint shop on the 29th and called the dealership that afternoon. Since it was Friday we arranged for me to bring it in on Tuesday the 2nd. When I brought it in the service manager accused the tint shop of using too much heat or cutting the lines with a razor blade. I went back to the tint company and they showed me the video of them working on my car and neither of those things happened. BMW of Creve Coeur refuses to fix the back glass and so I made a complaint directly with BMW and when they called BMW of Creve Coeur,they went out of their way to tell BMW not to cover the damage even under their goodwill program. I have always dreamed of buying a BMW and after 10 years of driving a van, my kids were old enough to switch back to a car. The whole experience has been a nightmare and honestly I'm ready to just be done and get a different car because if this is how they are right after you buy the car, I can imagine they are even more difficult to work with as the car ages. I purchased a brand new Kia back in 2013 and 13 years later they provide superior service than this BMW of Creve Coeur has. So if you want a dealership that makes your life difficult before the 1st payment is due then BMW of Creve Coeur is the one for you. My co workers all have luxury vehicles as well as my clients and I will be sure to warn everyone about BMW of Creve Coeur.

Charging fees for using credit cards for service work. How…read moregreedy can they be? Labor, parts and service work is already overpriced. Don't think I will be buying another BMW. Especially from a dealership that is this greedy.

then explained they would buff it out but no paint involved. I questioned the fact that Brendon had…read morementioned a touch up paint to remove the thin white line. Cory then showed me the written estimate and asked me if I could read English. I asked to speak to Brendon, who came over and confirmed our original conversation, which included "touch up paint". I turned to Cory and referred to his earlier comment about no paint involved. He then suggested we just forget the repair. My wife continued to talk to Brendon, and apparently reached some agreement. More than the repair (photos attached", I can't help wondering how the manager of a public facility can be openly rude? Most are friendly, some are polite, this was totally unexpected.

Knowledgeable, fast, and the right price. Loved these guys and will absolutely go back here.read more