I rented from Wilson Management Group for exactly six years, and their handling of maintenance and security deposits is highly unprofessional. I advise both tenants and property owners to avoid doing business with them. During my six-year tenancy, they consistently refused to address property maintenance. When the garage AC unit began growing mold, their "fix" was simply to paint over it. When I submitted a maintenance request because the house was poorly sealed and allowing bugs inside, they left the ticket open for three months before closing it because they "could not find a vendor." If you try to call them to resolve anything, they simply do not answer the phone. Upon move-out, they attempted to keep my security deposit for charges that are gross overestimates and well past HUD useful life guidelines for normal wear and tear. I requested third-party contractor invoices for these damages, which they flatly refused to provide. Instead, they billed arbitrary amounts like $606 to replace two sets of six-year-old blinds, $83 to recaulk a sink, and $42 to replace two lightbulbs. When I sent a formal written objection via Certified Mail, they responded on 9/4/26 stating, "The forfeited security deposit funds have been disbursed to the property owner. We consider this matter to be closed. Please govern yourself accordingly." Under Florida Statute § 83.49(3), once a tenant issues a timely written objection, a property manager cannot unilaterally disburse the contested funds and declare the matter closed without a legal resolution or settlement. Any business that operates this way and threatens legal action over honest reviews is not acting with integrity or operating within the bounds of the law. read more

I highly recommend Wilson Management Group because of my experience with the property manager, Joe English. Before WMG and Joe started managing the property, I had been a tenant for 6+ years, with the majority of the time living with the homeowner, who remains a very close friend. If you live in a home that long, it's hard to imagine that a property manager could care about it as much as you do--but Joe English quickly allayed these concerns. Joe was understanding and flexible re: unique arrangements for this property. He has been responsive and active to address issues as they arise, no matter how minimal they may seem. We live in peace and harmony, thanks largely in part to Joe English from WMG. read more

Takes three weeks to fix get an unoperative AC fix during summer when the house would get up to 90 degrees. Takes a few weeks with the floors flooded to get repaired. Takes a year from a move in inspection to have a bathroom light replaced (which was only included as a move in report so we didnt get charged). Also increases rent during a pandemic when renewing lease. Yet the 1st of August was a Sunday and we absentmindedly payed rent on August 2nd, a Monday, and (while never late in the past) get subjected to a $225 fee. Avoid. read more

The lack of professionalism this group has is unbelievable. I applied for a rental called and emailed the representative for the listing with no response. After 11 attempts of calling and/or emailing the owner sends an email and says they rented to someone else and didn't even bother to look at my application read more

Wilson Management Group has been the property manager for my condo in Orlando for the past decade (maybe more). Chris Gold has been solid for me the entire time. He is communicative, gets back to me within a few hours of an email. He is professional, always treating me with respect and making sure that we have a property that is good for our tenants. The company has a great online statement system for owners to keep track of expenses etc. Can't recommend them enough.. especially Chris Gold. read more

Joe English, the gentleman who walked us through our application process with Wilson Management, was very responsive throughout the process. The process was long and required a lot of documentation on our part. I do appreciate that the company was very thorough in making certain that the renter had a history of being a good neighbor and good customer, but it was tedious to get all of the paperwork together for our family members who were over 18. I had to make many calls to Joe English to explain various parts of the process. He was always quick to return calls if he was not available when I called and many times picked up the phone right away. After he reviewed our application and began to see our history, he became a great advocate for us. read more

Being a disabled veteran with a service dog, this company has set illegal requirements for applications that include a service dog. I was refused an apartment and feel not only discriminated against but have lost all hope that there are more good people in the world than bad. I will voice my issues with the ADA. read more

Be very careful when applying to rent with this company. They will take applications with out any limits to find an "approved" tenant. They won't stop accepting applications once you apply and pay the application fee. So if 30 people apply at $80 each and pay the application fee, they could possibly be making a lot of money, especially when there are reputable companies chatting half the price for the application. Companies like this are close to a legal fraud. There are companies that will take one application at a time so you are not just throwing your money away in absurd application fees. read more

Avoid this management company at all cost as a tenant!! I rented a home for 12 month lease. At move in, I documented condition on move in inspection. House is old. Poor exterior condition. Pictures taken and documented to property manager. Holes in roof, fascia and soffit. Air conditioner did not work at time of move in. Electrical outlets and one bedroom electrical were defective at move in. No power at the time I viewed house or when I took possession. I accepted home and done my best as a single female to maintain property for the 11 months I resided. Even had a mid lease inspection with Paul Lower manager and went over things with him. Move forward to me providing a 60 day notice to vacate, even tho only 30 days required. House was left clean and in better shape than when I moved in! Now I'm being charged additional $600 for routine maintenance items such as caulking kitchen and bathroom and them to pay someone to reclean everything I cleaned just because. These guys are jokes! It cost me nearly $3000 just to move in and now they expect me to pay them even more for an old house that I lived in less than a year!! I paid rent every month, on time. Property management companies in central Florida are scam artist especially Wilson Management!! Tenants beware!! read more

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I had a great experience with Wilson Management. But I am not a tenant that complains much either. The day I was suppose to move in, Suntrust (my bank) had server problems and was unable to access any accounts. Wilson Management was understanding and gave me the keys anyways. The even let me drop off my cash deposit in the morning when the bank was up and running. They have a drop box for you to drop your rent check during off hours. My rental was a steal...$725 for a cute 2 bedroom house in historical Winter Park. They didn't clean or paint the place before we moved in. They said we could paint if we want to. The carpets were cleaned, but the house was VERY old. I figured this going in, so we didn't mind. They quickly fixed a broken window the day after I placed the call. They charged me $50, but it was totally our fault. My only complaint is after we got SLAMMED by Hurricane Charlie, they never called to check up on me or the property. Our neighborhood got hit severely and houses surrounding me were almost destroyed and had lots of damage. I had no idea if there was damage to the house, because they never contacted me came to look at anything. I relocated to DC a month later and I got to cancel my lease with no penalties. I even got most of my deposit back. read more

I cannot speak for the rest of the staff at Wilson Managment Group as the only person I dealt with during the 2 years I rented from them was Lionel Hebert. Worst property manager ever. Lionel would rarely, if ever return phone calls and emails. We had several issues with appliances and it would take him several weeks, sometimes several months, to get them fixed, if they were fixed at all. The first time our dishwasher broke, it took nearly a month to get someone out to look at it. The guy sent had to take the diswasher door panel off and somehow managed to close it up with a screwdriver still inside, having to take it apart again. He then broke a piece inside it and didn't even know what the piece was. The next guy Lionel sent out there jury rigged the dishwasher. It didn't really work properly. When they finally brought us a new dishwasher, it wasn't installed properly, so we ended up with issues again a few months later, which Lionel never had repaired. A guy he sent to repair our outdoor power outlet (Lionel's friend) never showed, ignored our calls, and then randomly called us 4 months later and apologized and scheduled to come out to do the work. When he finally came out, he broke the frame of the window screen above it. 6 months later, when we tried to plug in Christmas lights, the socket fell into the outlet. We had them send another electrician to fix it and the guy went to the wrong house and started working on someone else's outlet in the neighborhood. When he showed up, he said that he wasn't sure what the first guy actually did because the outlet was basically an empy box with no wires or connections inside it. Closet shelves and door tracks were installed improperly, and I had to repair them myself at my own cost. The solution that his contractor had for a roof leak (after they repaired the roof) was to paint over the water stain. They never dried out the attic or check for mold. After other townhouses in the community had been found to have mold in the walls due to faulty stucco, we asked him to have a mold inspection done, which he insisted wasn't necessary. Even after I sent him a photo of moldy stucco over the master bedroom window outside of the house, he insisted there was no mold issue and that the guys that repaired the roof inspected it and said it was fine (they didn't, they actually told me when they came to repair the roof that they would have to come back for that inspection and they never did). Now this may easily be dismissed as "oh those are the service providers, not WMG or Lionel". The problem is that these are the service providers that HE chose to send out more than once. And it would take MONTHS of unreturned phone calls and emails to get any action. If you were even 1 day late on the rent, he was real quick to come out to deliver a notice of a late fee, however he would never actually speak to us because he was activley avoiding our calls and emails about the numerous issues with the house, he would just drop the note under the door and run. When our lease was ending, I repeatedly asked for an email specifying the numerous issues that we had reported and he had ignored would not be charged against out. Despite his assurance that he would send that email, he never did. Low and behold our security deposit was charged for unspecified "repairs" and "cleaning" even though I had spent over $500 to have the house professionally cleaned. When I asked for clarification on what these charges against our deposit were for, he responded with "I have submited your inquiry per our policy and communication will be sent by email." Months later and still no answer as to what these charges were for. If you are thinking of renting a property with Lionel listed as the property manager, just save your self the stress and find another place. read more

Communication is poor and their response times are pathetic (if you even get a response). Don't rent from them unless you want a lot of extra stress in your life. read more

Chris and his team have always done an excellent job with the owners we have referred him, quality and professional service going above and beyond to take care of their properties! read more

I think its funny to hear property owners saying Wilson Property treats them right etc. Of course you would think that because they are constantly raising your rent $75 to $90 every lease and they say they are "doing it for the owner". In 4 years my rent has gone up $300. I just haven't left yet out of bad timing for me personally. But have intended to move out the last couple years. Slow response to issues and a feeling of being talked down to etc. Just not a good place to rent from. If you decide to move in with Wilson, make sure you are getting raises that will keep up with the rent raising. It's literally a joke. read more

If I could give Wilson Management Group less than one star, I would. They are so awful to people. We rented the 3/2 on Jessica Lea Lane last year. Our lease wasn't supposed to be up until June 2021. There are dead trees hanging all around the house. Needless to say, during a regular florida storm, one of those old tree branches speared through our roof. We figured "Oh no big deal we will tell our management group what happened and they will fix the problem! Right?" WRONG. My roomates and I were treated so horribly by Wilson, especially during the times of Covid-19. We paid our rent on time every month. We simply asked them to fix the roof. FOUR MONTHS LATER, after we all have STILL been paying our rent on time every month, they STILL have not fixed the roof and their reason was they were "waiting on the insurance company." I'm sorry but it does not take that long to fix a roof. Especially since it was leading to further water damage to the roof AND mold. They were neglecting us and their property. They did not even fix the hole in the roof on the inside of the house. My roommate had to thumbtack a trash bag over the hole from the inside to prevent insulation and debris from falling since no one thought that covering the interior hole was necessary. They just tarped the roof and did a horrible job. After there was mold I decided to complain about the mold. It was black mold and I was concerned for the health of myself and my roomates. The very next day after I complained about the mold, Amy Spano brought a 3 day eviction notice on our door. BULLSHIT right? Never rent from Wilson Managment unless you want to get screwed over! Also the "fenced in back yard" is bullshit too because its actually the responsibility of the neighbors to fix the fence if anything happens. It's technically the neighbors fence and not the property of Jessica Lea. Our fence fell down and it took them almost a year to fix that too. If you're renting from them good luck to you! read more

This company started out as a helpful, accessible place to rent a house. The application and initial agreement process was normal. Then, once you are on a lease, the contract lays out some tiresome details that you are not made aware of. First, the initial conditions of the property seem great in the beginning. This is a simple trick played by Wilson Management to entice you into the property. Carpet will be slightly off color, but you think nothing of it. Then the mold starts to arise again from underneath, showing after the bleach they had applied wears off. The grass will have been recently replaced, and looking great, but then the soil is poor and the acidic tree leaves kills it whilst you try to keep it in that condition. In the contract, you are liable for the poison done from leaves and the large ear tree droppings falling onto your yard. This becomes very expensive as these large trees cause other problems such at branches falling onto the roof, for which the roof damage you are responsible for. The company will raise your rent without notice, and add additional charges once you paid the original agreed upon rent payment, slightly short of the new "rental price". How is it the tenant is supposed to know about a rent increase without first being notified by the company? Other problems exist such as a broken dishwasher, inefficient air-conditioning, and a horrendous ice maker inside the freezer making one giant block of ice because it is not cold enough. DO NOT USE THIS COMPANY read more

My experience being a tenant with Wilson Management Group was nothing but exceptional. My property manager, Amy, had great communication with me throughout the years. All maintenance issues were quickly resolved. Even when the I4 construction started right outside our building, all of the trees were knocked down, and Amy recognized that the sound had increased from the I4 traffic. So they offered to install more sound proof windows and sliding door! It was great and it definitely helped keep the traffic noise out! Moving out was just a smooth as it was moving in. Amy truly made the last four years a pleasure! read more

I've got to say, this is the most unprofessional business I've ever been a patron to. The property was not prepared when we moved in. The lawn was unkempt. There were paint cans and tile and other junk in the garage. There was garbage in the back yard, including childrens' toys. When we asked about the toys they told us to throw them away. Perhaps something they should have done before we moved in. The inside of the house was dusty and dirty. And the day we were moving in, the manager was nowhere to be found with our keys. We waited five hours for her to finally show up. We had to paint the horribly pink bedroom ourselves (and when we asked permission to do it they told us to choose an unoffensive color...ha!). The manager for the house we rented consistently talked down to us, as if we were children. She was impossible to contact. And her boss wasn't much help either. The house was falling apart, plumbing fixtures just popping off, electical current running through the walls, I actually got shocked leaning against the wall on the front porch. And when we called to report a problem, the manager says, "What are you guys doing over there?" When inquiring about the non functioning fire place, we waited over two months to get an answer despite several of our inquiries. Their answer was, "The owner doesn't want to fix that now." For $1900 a month rent, that is completely ridiculous. I have rented from six other places and have never seen anything like this. And to top it all off, we got a foreclosure notice before we moved out. The whole experience with Wilson Management was a nightmare. I'm sure I am leaving out some horrible details, but I think I've said enough. ZERO STARS. I'll keep the obscenities to myself. read more

I would never rent from this company again. We were continuously talked down to pretty much since move-in. Our manager (Kent) was not easy to talk to and quickly becomes defensive and threatened to keep our deposit on several occasions. Mainly with things associated with the lawn, which was always mowed and trimmed. We payed our rent every month on time, even when there is no online or electric way to pay it. It has to be a check that we had to mail-in because we lived 45min from their office. Loyalty means nothing to this company. We rented from them for 3years and every year the rent was increased. The last lease we were offered was an increase of $60 (on top of the previous year of $40). Don't expect to ever see your deposit back. My mother and I cleaned that house from top to bottom and was still charged a cleaning fee, even when the carpets were replaced because they were over 10years old. Also hope you don't mind your manager stopping in every 6months to do a walk through. That was intrusive and in my opinion unnesasary when you have signed a lease and the property is in your name. It's not worth it in the long run believe me. read more

I had the displeasure of dealing with AJ Staggs here. We looked at a property, and advised no one else had looked at it, but there was no definate time for the current occupants to move out. Once a move out date was set, we submitted our application only to wait an additional 2 days to be told there was aleady a lease signed on the property. VERY UNPROFESSIONAL people. DO NOT WASTE your time dealing with this people read more

Having rented for approximately 10 years in all parts of the country I can say that, while not perfect by any means, I have experienced worse. The main thing I enjoyed about Wilson is that they really don't bother you, unlike an apartment community. You can go months and months with no contact whatsoever and for someone who enjoys their privacy this works. The sprawling apartment communities of my past had no problems keying into my place at any time for various reasons as checking the water heater or air conditioner some of which I swear were conspiracies just to invade tenants privacy (not to mention the countless times the fire alarm was pulled and we had to evacuate at 2am). This won't happen when renting individual propertioes through a management company as WIlson and Wilson seem sto have the most options in the Oralndo area. They have an easy to navigate website showcasing their various properties (houses,duplexes, and apartments) for rent all over the Orlando area and are pretty good about contacting you promptly if you inquire about one. Depending on your personal property manager, once residing in one of their homes you may have to call several times before a problem gets reconciled which is a drawback to not renting from a standard community but its one I could deal with. Persistence is key. I also enjoyed the rent policy- its not late until after 8am the first weekday after the fifth of the month. This was unheard of to me after the previous late after the 1st rent Nazis I'd dealt with. So while Wilson may not be perfect I have come to terms with the fact that nothing about renting will ever be perfect and they are definitely tolerable which, compared to some of my horror stories, is fine by me. **You may want to make a mental note though- their background check is as thorough as they come, they actually do contact your last THREE landlords, as well as viable employment of course, so don't bother pay the application fees if you don't think you'll pass muster. read more

Would not rent a property from Wilson Management Group ever again. Property manager was condescending and spoke to me as if I was a child. I'm a father of 3 and I don't speak to my children the way he tried to talk down to me. Upon moving out, I was charged $175 for mowing, edging, trimming of palms (no palms exist on the property), trimming of bushes, and mulch for the flower bed. I completed all landscaping tasks the day I left the property just to avoid this. There was never mention of responsibility of replacing the mulch in the flower beds, however I was charged for this and the "re-shaping" of bushes that I had kept trimmed in the same shape they were when I took possession of the property. I was also charged $255 for "interior cleaning". While all the other line items were specific, this one was just that, interior cleaning. I have receipts for the maid service that was hired to come in and do a move-out cleaning so I have no clue what they're talking about. I personally spent a good 8 hours making sure there was no dust/dirt on a single inch of baseboard, doors, wall corners, ceilings, fans, and a/c vents before having the carpets professionally cleaned. All correspondence sent from this company was citing Florida Statutes and very imposing in nature, at times using ALL CAPS like the letters were yelling at me. Felt like us renting the property was a hassle to them, even though in 5 years I never called them for anything. I too am leaving a lot out, but this should be enough. Steer clear. read more

Do not use their service! I had a terrible experience using Wilson Management Group, Kent. While leasing from them we had problems with the house immediately when moving in. It took them 6 months to fix the initial problem that were reported when we moved in. By the time we moved out there were other problems with the property that were reported and not taken care of. Kent never called to check on the property and every time we called to have an issue resolved he claimed he was taking care of it, but never followed up to schedule a date. Please please please seek other management groups when looking to rent. You will waste your time and money with these people. Don't expect your security deposit back. read more

We were very dissatisfied with Wilson Management. The young man that managed our property was unprofessional and at times downright dishonest. The few times we needed him, it would take many calls over several weeks (or in one instance months) to get a response and on several occasions we had to contact the owner before the matter was handled. He would make excuse after excuse for not following through. We even sent several emails to the company president, but never got a response. We did get most of our security deposit back after contacting the owner directly. Wilson's tried to blame us for negligence that was theirs, and lucky for us, the owner knew better. I would definitely not recommend renting from these guys or having them manage your property. I know the owner of the house we rented was very dissatisfied. read more

Rented from this company for 2 years first year a couple of issues but nothing major 2nd year realy bad lived for 5 months with a hole in my living room without any cooperation from the company area manager Lionel Hebert but be aware please be present on the final inspection when you move out if you are not there they will claim things just to keep you deposit , I would give them an F do not rent from them. read more

This company is extremely aggressive with regards to seizing your security deposit. Any minor issue is an excuse to withhold a greater portion of your deposit. Wilson Management went so far as to charge me for new air filters when I literally changed them two days before moving out and charging for tree trimming. read more

One of their agents Kent Kuchenbecker has been a difficult one. For the past two weeks, I have been trying to get an appointment for a rental property listed by this group. Normally when I submit a request, the agent calls or sends a link to setup an appointment. This guy sent an email days later saying do a drive by of the property first and then call me. I never reached him every time I called him so I sent another email asking if the property was fenced and if I could make an appointment. He very rudely told me I am going to have to call him if I wanted to make an appointment because he doesn't make them over email. He was too good for us renters so never offered to call me back even after I told him I had called him several times and he had all my contact information. After seeing some reviews specifically calling his name out, I am thinking I will not rent a property from this group. read more