My nightmare with Wilson started in July when we moved here from the West Coast. Our air stopped working and it was still covered under AHS homeowners insurance. They came out and said I need a brand new ducting system and air flow piece. The technician advised he would turn it in as such. 2 weeks later, heard nothing back, come to find out they never turned it in to AHS. Once it was finally turned in (and several phone calls to do so), I wait, and wait, and wait. Now we are in September and my family was just miserable, I call Wilsons and they advised they have yet to receive the parts and tried blaming it on the whole "pandemic shortage" . They said they would notify me as soon as they received the parts. So I waited patiently trying to check in every other week or so, but ALWAYS being sent to their voicemail. I then received an email from AHS asking me to survey how my services were with Wilson. Their records showed my job was completed!! I called AHS and they said the parts were sent to Wilson in the beginning of August! I told them we sat in heat all summer now the cold is moving in and we are walking around with layers of clothing and having to buy space heaters. They were shocked and said they will call Wilson (good luck). They called back and said it went to voicemail and they left a message. On a side note, they also shared with me that Wilson indicated the ducting system was in code violation and needed to be replaced and it over 4K. AHS said that since Wilson indicated our parts were code violation, they do not cover. Our system in not in any violation, it just past a home inspection for our purchase and our technician said NOTHING of the sort when he was out here. So now I have learned the air flow part was sent to Wilson but nothing for the ducting system because they marked a box saying it didn't meet some code! I never received this quote or had NO CLUE that was the case! Here we have been sitting here waiting for all the parts and assuming everything was going to be covered. Wilson sent this 4k quote to AHS, but never to us. Here we sit, now in November, in a house that is 52 degrees in the morning and my 5 year old wakes up with a runny nose and sits in the hot bath to keep warm. It is a a SCAM! Beware of this company and how they are running parts they are getting from insurance companies. I seriously don't know how they haven't been shut down or called out on this nonsense. Whoever has my parts, I hope you are enjoying them and your warm house....uuugh read more