Called 3 times at 4:50 pm. Each time someone hung up deliberately. Not even a hello or can I call you back... read more

My friend has cancer. We tried to go by the store so she could try on an assortment of wigs but found out the store was closed. I left a message on voicemail and my call was returned the next day. But I feel like being closed when my friend felt good enough to go out was a huge disappointment. A lot of women in the Valley are undergoing treatments that are debilitating and embarrassing. It's unfortunate that Wilshire can't accommodate that. It is closed until after the first of the year. Then by appointment only. read more

I placed an oreder in February 2025 My credit card was charged, however my order was never shipped. I have left numerous phone calls and emails, yet no respones or return call to me. I even tried contacting the owner and still no action or reponse. I have repeatedly requested a refund via emails and still no responses. I believe this is a fake business. read more

The recent negative reviews are not wrong. I tried to call SEVERAL times and most of the time i couldn't leave a voicemail. I tried emailing to no response. I drove over and it looks dumpy, locked up and graffiti on the windows. I used to love this store. There's a sign in the window that it is by appointment only with the same number listed. One time I was able to leave a vm but again, NO RESPONSE! This store is such an incredible disappointment. read more

Wilshire Wigs - Sign in window. - Wigs Near Me - Van Nuys, California

I ordered a topper a week ago and paid $100.00 for "overnight shipping" it's been 8 days and no tracking number and the company will not return one call I've repeatedly made. They used to be trustworthy but do trust them whatsoever. I have started my complaint being filed with the FTC. Federal Trade Commission more to follow... read more

I can't get them to send me my order. It's been in there for months. I ordered my stuff in March. I got one email last month around the 19th. They were gonna send it out and here we are in July and they still haven't done it. they won't answer your email or won't answer the phone. read more

I waited a month and piece didn't come in, I sent them an email and this was the response: We hope this message finds you well. We regret to inform you that due to unforeseen operational challenges, we are currently unable to fulfill your recent order with us. Please accept our sincere apologies for this inconvenience. To ensure you receive your refund promptly, we kindly request that you initiate a chargeback with your credit card issuer. Please contact the customer service number on the back of your credit card and inform them that you wish to dispute the charge due to non-delivery of your order. This process is typically straightforward, and your credit card issuer's protections should ensure a swift resolution. If I hadn't of called in I might not have ever heard from them. I will never try and purchase from them again....just please be WARNED. read more

They offer a wide selection of the best wigs at best prices. Staff has always been excellent to work with.

If I could give this business 0 stars I would. I lost my hair due to an illness. I have been wearing wigs for 15 years and until 2024 I was a loyal customer of Wilshire Wigs. They used to be a good company but somehow they went down....into the toilet. Getting my last order in was a horrible fiasco and then it took forever to get my wigs and they didn't arrive until January of 2025. I started my order in October of 2024! Never again! I found a better company, one that values their customers and I will now be loyal to Women's Wig Shop. Www.womenswigshop.com 984.664.2250 read more

I ordered a wig online. My cc was charged and received email that it would ship in 9 business days. Then NOTHING! No wig, no email. I sent an email and no response. Left phone message, also nothing. My cc company contacted them and then I got an email promising shipment in 2 days, but still NOTHING! Again, no response from emails or phone message. I have given up and am leaving it to the cc company to get the money back. This is TERRIBLE service. I will never order from them again! Don't bother ordering anything from this company. read more

Actually shipping product in a timely manner, or refunding money. In other words, the bare minimum.

I am waiting for refund. X3 months. Don't buy here! Thieves!!! They constantly say they will refund. Poor quality business. Boycott them.

As with other recent posts, past experience was good but things have changed. My order that was "processed" on Jan 29, 2025 and charged to my credit card on the same day, had no updates through mid-February. First request for update received no response. In my second message one week later on Feb 27 I notified them that notwithstanding their statement that once an order is "processed it cannot be cancelled," if I did not hear back with shipping status immediately I would have my credit card company reverse the charge. Low and behold, the next day not only did I received shipping advice, but they shipped Priority Mail! While it is not illegal to charge prior to shipment, what this company is now doing is not good practice. There are lots of other wig suppliers out there. I will not do business with nor recommend anyone to Wilshire Wigs. read more

We have used this company for years, ordered my mom's wig in May and was charged on her card and never received. I called the phone # and no one answers. I sent at least 10 e-mails and never received one response, We filed with her credit card for the charges to be returned and investigated. We will never use them again. read more

I had never ordered from Wilshire Wigs, so I thought I would give them a try. The service was terrible. I placed my order and after 10 days I hadn't heard a word. I emailed them, I did so many times and never heard back. I just kept on them regarding my order. I just wanted to know when they planned on shipping my order. After 5 emails they answered back and gave me a shipping date with no tracking information. That date came and went, still nothing. I sent them another email and said I was disgusted with the service. They finally sent me an email promising me a refund. My refund was given by them. But seriously, this was an exhausting experience. I would NEVER ORDER FROM THEM AGAIN. I don't recommend this establishment. It was the most awful experience I've ever had trying to make a purchase. Please don't waste your time. read more

No response and service always late delivery, services not great! Emailed 3x for status still no reply from them..

So I've been trying to go to the showroom for quite some time, but emails aren't retired and calls are never answered. Extremely disappointing read more

Like many former and/or longtime customers, I was very disappointed when I finally found them at their new location. I can been online and found several wigs I thought I might purchase, and was excited to be able to come and try them on. Much to my chagrin, there was a sign on the door that said "Appointments only," with a non-refundable $20 service charge to reserve (although the fee would be credited toward a purchase). I called the phone number given and got a message that said to only leave a message to confirm a shipping order or return. Nothing about "Thank you for calling, please leave your name & number and we will get back to you." I must say I do appreciate reading these reviews which confirmed my fears. This is not the Wilshire Wigs I have always known, and from what I'm reading here, I can't afford (too much risk). Thank you everyone here for sharing. read more

they took my money basically. zero customer service. dealt with them in past with no problems. not now and not ever again. order placed and order confirmed. money taken. no shipping or tracking info. 6 emails to their so called customer service ignored. 3 voice mails to new order line ignored. took my money and ran. now going through cc bank to get money back. they lost a loyal and old time customer here read more

I wanted to get my wig so badly! I placed a wig order 2/25/2025. It's now 4/16/2025 and they WILL NOT communicate with me. I've emailed over 8 times and left 4 voicemails. I understand things get delayed, all I want is communication. I asked for a refund at this point but, again, they don't respond. read more

have been trying to settle with Wilshire Wigs since I ordered & paid for a wig November 8,2024. wig was never received & still have not got a refund or store credit, even after many promises on the phone & email responses. Have done business with them successfully for over 16 years. I am not a happy customer & am fuming over this situation. Something very wrong going on in that store. Marsha Blanton read more

Ordered a wig Sept 9th . Still waiting and I have emailed 5 times. I have been charged on my debit as well. I will have to take up with my bank This is crazy. Do not order from this company. Only terrible reviews. read more

Maybe they once were but this company is no longer reliable! This is the second time I have ordered from Wilshire and both times now, had a problem. First time they resolved it -- huge delay on delivery - multiple emails sent by me - they never responded but did send the wig. Eventually. I should have known better to try them again. I ordered my wig in January and it still has not arrived. I was charged without ever receiving an order confirmation! They never answer their phones and do not respond to multiple attempts at emails. This company seems to be fraudulent. Do not order from them! I know I never will again. read more

I ordered a wig, received confirmation of said order, paid for it on my credit card and did not receive it. I have emailed three times with no response. You absolutely cannot get through on their telephone number and if you search for the address it shows up as a storage unit facility. Do not get taken in. If I ever get a response, I will change this review. read more

I am an alopecia patient of 32 years and cocunting. In the past I had ordered from Wilshire wigs successfully. Last spring I placed an order for 2 wigs and when I received the order I did not like the color. I sent them back for an exchange and never heard from Wilshire again. I unsuccessfully tried to reach them through email, phone calls and even letters, to no avail. Not only did I never hear back from them but I am out over 200 dollars. I would never , ever recommend this company to anyone. Most seriously disappointed. read more

I've used for about 10 yrs & have ordered several wigs - always very satisfied with quality, shipping & customer service. Recently placed an order and, after not receiving product or any communication, I emailed customer service for a status update. I waited to hear back and never did. I then sent a second request for shipping status. Again - never heard back. I then received fraudulent charges from other merchants with the credit card used to place the wig order. I immediately contacted Chase and explained that I believe the card information given to Wilshire Wigs had been used for fraud as I had no communications regarding the wig order. All fraudulent charges have been removed including the wig order and the credit card was "killed". Needless to say, I am very disappointed but also angry that they have a dishonest person in their employ. You've lost a good customer forever! read more

I have used WW for over 20 years. Was surprised by its move to Van Nuys and the subsequent negative reviews that poured in since then. I too was frustrated at the auto phone message and even more so when I learned that there were currently NO IN SHOWROOM appointments. However I did get timely return calls from Caroline after leaving messages and decided to give WW another try. I ordered Noriko and Renee of Paris wigs and received my order from a local distributor within 3 days. I was pleased with the products, price and follow through. I hope this is a good sign for their future handling of business and wish them the success and reputation previously established. read more

over a 20 plus year period i have done business with them but consider this post as a warning!!! do not purchase from them. i placed an online order for product and paid. over 2 months ... 31 emails and messages on their customer portal... 1 response which was 5 weeks ago saying my items would ship the following week. never happened! most of my emails were opened and read and ignored. this company is in failure.... do not buy or purchase from them. the number of complaints filed against them is shocking. this business has one purpose to steal the customers money ! read more

I finally received a response from Wilshire wigs 3 weeks ago apologizing for my experience. The email reassured me they would expedite the order. I have not received the order nor any further communication. I am heartbroken. When you know you are dealing with many customers experienceing chemo and hairloss how does a company do this to people? read more

You will not get your wig. Checked BBB when the wig I ordered 2 months ago did not come but I was billed. It's rating is F and there were 42 complaints in 12 months for the same reason. Have used then for years but something has changed with the company. read more

I have never posted a yelp review, but I am at the end of my rope. I decided to order from them because they are in Van Nuys and I am in Hollywood. Figured I would have a chance to get it sooner. I placed the order recently on Sept 29. Got the thank you email and that was it. Okay, I know it takes some time. Few days later, checked online and saw that it was "processing"...okay...that's good. A week later, it is still processing so I figured I would call them and see when it will be shipped. I purchased the wig for a Party that is coming up very soon, getting a little antsy. Their phone message says to send an email to their "help" address for questions about an order or refund. Okay, I sent a message...this last Monday...no reply. I sent another message yesterday...no reply. I am now asking them to just cancel the order so I can get a wig elsewhere. They now have my wig money and I have nothing. I understand that stuff happens and I can relate, but no response is not acceptable. The lack of communication, on their part, has caused this review...because I am frustrated. I read some of the recent reviews and they are complaining about the same problems. After this is all over...I will never order from them again. read more

Customer service is HORRIBLE! I ordered a hair piece on August 24 and it's now October 8 and still nothing. I've tried calling and emailing and using their website to no avail. Of course, they charged my card immediately, and sent an email with "Thank you for your order." But then, silence and nothing. Please go somewhere else...do not order from this establishment!! read more

I have been a costumer for over 4 years now. Used to love this place and the whole crew. Placed an order Jan 26/2024 and haven't received yet. The item was supposedly in stock. I call the they don't pick up (called inumerous times and left voicemail). No answer to emails. Item was far from cheap. No respect for their clientelle. This place was amazing, there was a showroom (which now is closed and you can't make appts bc they don't answer the phones) and there were hair professionals. How here I am, almost a month later waiting for an item I really need. Without any shipping updates or any update at all. Just a long delay. Will no longer buy anything from them. read more

I bought several wigs here and have always been pleased. Raquel Welch is my favorite maker. My head is small, so it fits very well, and it's so well made. read more

Wilshire Wigs - Wigs Near Me - Van Nuys, California

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DO NOT BUY FROM THEM- TERRIBLE CUSTOMER SERVICE . They will never pick up the phone takes a week just to put a wig in mailer . so many other better places and prices read more

been a Wilshire customer for several years. had always been happy until now I placed an order September 4. They took my money immediately. I still have not received my order. I have emailed six times and called numerous times with no results. Do not order from this company. read more

I bought many, many wigs from wilshire wigs. I have returned a wig over 5 weeks ago and sill have not received my refund even after sending 4 requests for a refund. . After many years of buying wigs there, I will NEVER, NEVER buy anything there. I started buying from namebrand wigs. Great service quick shipping and returns! If you want great service DO NOT buy from wilshire wigs! read more

Super sweet staff who helped me and my friend try on wigs! Great selection and nice people read more

Wilshire Wigs - Wigs Near Me - Van Nuys, California

Will not answer phone calls, will not answer messages/emails. I ordered a wig over 3 weeks ago and "CRICKETS". At this point I no longer want my order, I want a refund of the money they were so quick to take. If I do not hear back from them soon I will be reporting them to the BBB. read more

I ordered a wig from Wilshire. Granted it was a clearance sale. When I received the wig it had been previously worn smelled of hair products and was matted. The wig was supposed to be blonde. I contacted this company over and over again. I have received no response. I'm sure selling a previously used wig should be a health code violation. I sent them pictures of this wig. I guess that's the way on a final sales to dump wigs they can't get rid of. A hundred dollar lesson learned. read more

Wilshire Wigs - Matted and wefting loose. Definitely a previously worn wig - Wigs Near Me - Van Nuys, California

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