1. Willow Valley Roofing

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    Willow Street, PA

    Willow Valley Roofing

    5.0 (1 review)
    Closed • 6:30 am - 5:00 pm

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    1 year ago

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    Zimmerman Exteriors

    Zimmerman Exteriors

    (2 reviews)

    An open letter to Howie, the owner…read more Dear Howie, When I used your company for a roof replacement a few years back I was happy with the work and you were the only company to provide a sample of the roofing material and also the warranty. Your professionalism and presentation at the time of the estimate really went above and beyond the other roofing companies I contacted. While you weren't the cheapest it was your attention to detail that gave you the job. So when I started having problems recently I didn't hesitate to call your company again. My first contact with you also provided the same thorough and knowledgeable explanation and estimate. The fact that you still had pictures of my property to further explain my problem blew me away. Not only did I hire you for what you recommended but also two additional small jobs. I was touched that you even prayed with and for me during one of my calls when you knew I was experiencing difficult times. I did/do feel the co-ordination of all three recent jobs and lack of communication on your end frustrating. For every 5 calls and emails I sent you I may get a reply. I felt like I had to beg to get a call back. I even relayed my frustration to Derek and feel confident that he gave you my countless messages and you received my emails. Even when I sent in my deposit which wasn't acknowledged until I called you several more times I still gave you the benefit of the doubt. Now here we are, approximately 2 months past the most recent work, and about 5 months since I contacted you initially and still I'm unable to get a quote for yet another job that we discussed. More disturbing is that I left countless messages and emails asking if you just didn't want the job or were too busy just to reach out to me and let me know. Especially since you already have notes and time invested in yet another project for me. Until this recent ghosting I considered you my go to for roofing and capping work. I haven't even bothered to get other estimates. You have now replaced my roof and did three small jobs. Overall I spent thousands with your company and paid within a week of receiving your invoices, which were all sent out immediately. It's hard not to take it personally that you just dropped off the face of the earth and ceased all communication especially since another potential job is lingering. Are you overwhelmed and now embarrassed to admit that you dropped the ball? Do you have good intent but are busy with your missionary work? Is there something internal going on with your company that prevents you from taking on additional jobs? A phone call or email to explain would be nice......

    Zimmerman Exteriors was the right choice to replace the roof on my garage. It wasn't an easy job…read moreconsidering there was damage to the wood underneath the metal roof. Howie was very professional, courteous, and I genuinely felt that he was looking out for my best interest in deciding what needed work right now and what did not. Would not hesitate to use them again.The foreman, Alex will give you peace of mind that everything will be handled professionally. A very driven individual. Well done!

    Aspen Home Improvements

    Aspen Home Improvements

    (11 reviews)

    Used Aspen to have my three exterior door replaced in the house that I bought recently. Old door…read morewere hung poorly, didn't close properly, and leaked heat/ allowed cold air to just flow through them. Aspen provided me with great pricing and superior customer service. I had an absolute wonder experience with the Aspen with every encounter that I had with them. Their service was spectacular and when I'm ready I'll be using them again to replace the windows in this house next. If you're looking for a great quality product and superior customer service stop looking because you just found Aspen. Thank you Aspen for my great looking doors and I'll see you when I'm ready to start my window replacement project.

    Called Aspen for an estimate for new gutters on a 1000 sq ft ranch home. They came out and right…read moreout of the gate it was a pushy sales meeting. I had to sit through a bunch of meaningless videos and at the end was hit with a $6700.00, yes you read that correctly, quote. I immediately laughed and told the salesperson I had other estimates which were NO WHERE NEAR theirs. He told me I get free tea and biscuits because the owner is from England, big whoop. He then proceeded to call his "boss" which was the owner of the company. The owner said they can cut 10% off. I laughed again and politely asked him to leave. What a dishonest company. I have no idea how they have any rating above a one. I received an estimate from Family Roofing of PA (717) 929-0385 for $1700.00 for the same exact seamless gutter replacement with the same warranty. I am truly insulted and offended that a company operates in this capacity. Absolutely shady pricing practices. First impressions mean everything and they blew it. I will continue to spread the word among family and friends to stay away from this company. I have no affiliation with Family Roofing of PA, but the representative Grant was very honest and straight forward which I value in a company. Please get several estimates for your project and you will see exactly what I mean if you do happen to get an estimate from this company. YOU CAN KEEP YOU TEA AND BISCUITS ASPEN, AMERICANS VALUE HONESTY AND INTEGRITY!!!!

    Willow Valley Roofing - roofing - Updated October 2026

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