As a loved one, I found the lack of transparency throughout the detox process extremely frustrating. I called on a Tuesday and did not receive a call back until Saturday. When I expressed my concerns and frustration about the lack of communication, the counselor somehow made it seem as though my frustration was my fault.
To make matters worse, I have concerns that my loved one's insurance was billed incorrectly for a nursing home facility. There were also statements made during intake that, based on my experience, turned out not to be accurate.
If you are told that you will be able to speak with your loved one after 24 hours, do not expect that to happen. That was not our experience. Calls were not returned, communication was extremely difficult, and when I finally did receive a call, I felt that the blame was placed on me rather than my concerns being addressed.
Overall, I am very disappointed with the quality of communication and transparency. I only hope that the residents themselves are treated with the dignity, respect, and compassion they deserve, because unfortunately, that is not how I felt their loved ones were treated. read more