I can't say enough about The Timbers and the wonderful people who work there!…read more
My father has lived here since June of 2018, and I have literally NEVER had any reason to complain about any of departments or staff. I visited several care facilities in the area, and knew after my initial tour that this was the place I needed to place my father.
The decor is comfortable and very well maintained. Not fancy, but cozy. The maintenance and housekeeping crews do a great job of keeping everything clean and in good repair, so you'd never know the building is over 15 years old! I thought it was newly built when I toured.
One thing I noticed when I first visited, and has proven true over the past two and a half years, is that the residents are content. This was a noticeable difference from the other facilities I visited, where most residents didn't care to make eye contact or smile. At The Timbers the residents who are socializing in the halls and common areas say hello and smile.
Even more, the STAFF smiles! And they KNOW the residents! One thing that impressed me (and again has been proven true since) was what I witnessed while I was waiting to tour the facility on my first, unscheduled visit. A staff member, who I later learned was the Activities Director Amy, was passing through the lobby and was saying hello to each individual resident she passes - BY NAME - and asking them personal, individual questions, not just 'how are you?', but knowing enough about each person to ask them a specific question about their day or what they were doing later.
Something that is very important to our senior family members, of course, is food - and The Timbers has got that going for it, too! Pam and her staff present genuinely good food for the residents' meals. I often eat there myself, and not just because it's convenient, but because it's GOOD. Healthy choices, comforting choices and healthy portions, but not institutional food. There are always 'specials' for each meal, which most residents choose, but there are always a wide variety of options from a regular menu in case someone's in the mood for something different. The girls who work in the dining room learn the residents' names and know many of their individual likes - it's a very friendly place!
Of course the past many months of Covid quarantine has made everything especially difficult for facilities like The Timbers, forcing activities to be limited and socializing kept to a minimum, but when not in quarantine the activities offered are really great - music, art, education, health, exercise, games ... there's literally something for everyone.
But even DURING Covid, Amy and the rest of the staff have spent a tremendous amount of time and energy making sure every single resident knows that they are remembered and important. The staff has become family for the people who live here, especially during these times when families are separated due to the quarantine.
It has become obvious to me, and proven during the past several Covid months, that the people who work at The Timbers are there because they CARE ABOUT PEOPLE, and isn't that what we all want for our family members?