I will begin by stating that at first, Kristen, the owner and event coordinator of Willow Creek Events, was delightful. The venue is GORGEOUS, breathtaking actually, numerous photo opportunities and when my husband and I toured the facility 11 months prior to our wedding date, we were hooked and we booked within days. Kristen remained courteous, replied within hours to my emails and we had a good working relationship up until a month before the wedding. Willow Creek Events website shows a good detailed vision of what to expect if you take what my husband and I dubbed as "Kristen's Wedding" ...we didn't. Kristen has vintage center pieces that a bride can use and each wedding at Willow Creek Events is photographed by Kristen and uploaded on her website and those photographed weddings look close to the same, with a different flower arrangement; (she takes pictures the day of your wedding and puts them on her site, and we asked that she not do that at ours). We declined using her center pieces since we weren't doing the vintage theme. I told Kristen on our planning day about my look, my decorations and the way we wanted to set up. Kristen kept repeating what "the usual is" and how she and her staff do things. She didn't like the idea of us having appetizers and bread bowls with olive oil and vinegar on each table - maybe it's not the norm, but it's what we wanted: the bride and groom. I wasn't asking to host the next Burning Man Event at her property so I didn't see why she kept pushing me to do what "she is used to." The day went on, Kristen backed off and we were good to go. Four days before the wedding our caterer called my groom to state that the venue is saying we can't have olive oil, vinegar and bread on the tables. We contacted Kristen and she said she was worried about her linens now. My groom offered to rent our own linens and she could pay us for them - she huffed and puffed but agreed that since she already said we could do this, she will "allow it." Later, Kristen emailed me a pretty heated email and closed her email with "bottom line: it's my property." No bride should receive any type of unprofessional "who's to blame" emailed letter days before her wedding. A couple days before the wedding Kristen asked me for a first name list of our guests. We paid for 112 guests. We weren't doing assigned seating and using Kristen's name tags that she puts on her mason jars so I didn't see the reason why I needed to give her this list. When I reminded her that we weren't doing a seating chart and she didn't need the names she still insisted that she wanted them. I thought maybe it was a way to keep track of who's coming since you pay per person. But, she's not taking roll call, so what gives? Whatever the reason, she kept insisting on needing that first name list a day before the wedding, so I emailed it to her. Final count, including my groom and me: 105 people. Welcome to the day of our wedding: we arrive early to set up; with no help from Kristen (as contracted) and we notice we are short 2 tables and 16 chairs. When Kristen arrived, my sisters ask for these and she said she only gave us enough for 105 people. We didn't have enough for 105 with the current count but still, we paid for 112 seats and 112 place settings. I expected to have what I paid for. What venue doesn't give you what you pay for? People SHOW UP at weddings that don't RSVP. Luckily I have an awesome family who told Kristen to deliver on what was paid for. And to top off my experience of the beginning of the day, while my bridesmaids and I were getting ready in the bridal room and the guys were finishing set up Kristen was actually showing the venue, walking around an engaged couple during our day. The contract stated that Kristen was there for me and my groom the day of our wedding, not only did she not help us set up, take down or even cut the cake (we'll get to that) she thought it would be okay to tour the venue with her potential clients while we rented the entire venue out for our day. This was a big letdown. So about that cake part: During the reception, my groom and I noticed Kristen and her employee getting ready to cut into our cake to serve the guests. We hadn't done our cake ceremony yet. Maybe she was sidetracked and thought we did, so my groom asked her to stop. She then approached my parents and told them to have someone else cut and serve our guests the cake. Again, our fantastic family (including my friend who is also our cake vendor) helped out but I was disappointed that our guests "worked" at our wedding. Overall, look for another location. Looks great because the venue is that beautiful but the customer service is not even lacking ... it's horrible. And bummer to Yelp for making me give one star but I guess that'll go to the venue being very beautiful. read more