I had an event on April 26th for my baby shower. I met with Kristen who is the new event coordinator here, when meeting her she stated how she just took over this space since it transitioned from a church to an event space. I had planned this event since the beginning of the year. We were asked to give a deposit to reserve the date, she was late and had forgot so we had waited for her to arrive even after rescheduling from the original date. During the time between I had asked to confirm how many tables, how many chairs, how long were the tables. Which I was told there was 10 tables and seat 60 people which was perfect because that's capacity I was expecting for my event. When asked to confirm the table length I was told she was going to check the next day and then I heard nothing from her for two days. I reached out again where she gave me excuses that her husband had doctor's appointments and what not. I did not care, just needed the information for decoration purposes. The week of my event she asked me to call her regarding the payment (I had her on speaker with my partner in the car listening) I said I could meet at 7 and she said she goes into work at 3am and goes to bed at 7pm. I told her well if that doesn't work that I can zelle her which she was ok with (she never once stated anything about a walk through). The day of my event a few days later my partner arrives at 12pm and sends me a message saying we're going to need more chairs, my response was why she stated she had 60 chairs. He's telling me there was on 30 chairs available. Mind you this is the hour before my event which was to start at 1pm (she does not give you time for setup or breakdown of you event you have to pay for additional hours). I asked to speak to her she said she doesn't recall us talking about chairs just about how many tables and that there are only 30 chairs available, I told her she said there was 60 chairs 6 chairs per table she goes on and says to let her call the owner and see if he took any chairs. I arrive at the location she tells that the owner removed some broken chairs and I told her now I have to find remaining chairs in the hour I have to set up for my baby shower and pay out of pocket she said that's why she "wanted to do a walk through" when collecting final payment which was another lie because she never stated a walk through. I asked her if she is going to remove what I'm going to have to pay out of pocket from what I paid her for the event space, she said no. She started getting a bad attitude and extremely rude in front of my decorator and family saying that if I'm not happy that the owner said I can take my event somewhere else. Like wtf?! So unprofessional! I told her it's not personal it's business and you stated there was 60 chairs and now because you can't remember it's my fault and you have the nerve to tell me at 8 months pregnant with 1 hour to set up my event that I could take it somewhere else after I already paid you and gave you deposit?!!!!!!!! She lingered around for the 30mins and had the nerve to ask me if I need help finding chairs I told her I had it handled so she could leave and out of my face! Her own husband was telling her to be quiet after what she said to me. I do NOT wish that unprofessionalism on anyone's event and hope you don't bring her any business! She will learn as a new event coordinator and the owner as well that is NOT how you treat nor talk someone that has already paid you for a service. I kept quiet until she sent me my deposit back and I am warning all of you of my experience with Kristen. FYI: if your going to run a business your schedule needs to work with others schedule you can't expect everyone to be available when you want them to be just because you work at 3am it's called sacrifice and clearly you can't do that for the sake of the business read more
