I'd give a zero if it were an option. Today, I stopped in with my pup, who has a kennel cough. He…read moregets this every four-plus months from daycare. I know the routine and know he needs Doxycycline. I was told over the phone that they would hold the appointment outside. So, an employee comes out (she's super short and petite - not sure of her name) and says that she needs to take Bauer inside, and so she does. She comes back five minutes later and confirms it's kennel cough. Then, tells me that she was going to prescribe Doxycycline along with two other medications that were not necessary. Just a simple upcharge. I said I would just take the Doxycycline. She goes back to grab my dog and then comes back out. I load my dog up into my truck. All is well. Then she comes back out to collect payment. I didn't have my card, as it was back in the office. I tell her, I need to come in because my phone does a face read upon scanning. She then says we don't take Apple pay. I asked if I had a card reader. She says yes, and I reply, then you take Apple Pay. She says well, I have Apple Pay too, and I can just take your phone inside. I looked at her with a dumbfounded look cause this girl is not the brightest crayon in the box. I hand her my phone, and she looks at it. It finally clicked for her that she needed my face present for it to work. (I will not reset the settings in my phone for a payment just cause this place is being weird). I then enter the establishment to find four girls huddled around the reception desk, not doing anything. One of them put out the card reader (Kaitlyn). I put my phone over the reader it and my phone then scans my face. Boom! Paid. I then ask them why they have to make it so hard to make a payment, and Kaitlyn replies, "Well, because your dog has kennel cough, and we can't have you in here". I said, correct, my dog has it, but I don't "Obviously." She said yeah, but you interact with him. I said, are you serious? You just brought him inside. She then has nothing to say. Cause yeah, that was dumb. Next, I said, this is why I don't come here, and she said that's my choice. I said it is. Then I mentioned that the parking lot was empty, which is probably a sign that customer service is lacking. She said well, it's after hours, and we still fit you on the schedule. It's 3:30 pm at this point. They close at 5 pm on Fridays. I walked out after getting the receipt. On my way out, I passed a gentleman, and I said, beware, they are assholes. He replied, I know. Then I said, oh snap, another one agrees and left. Terrible service, terrible people, paid $80 for the visit and $9.50 for the meds for same-day. These people are loons and awful regarding customer service and logical thinking. Take your pet anywhere else cause this isn't it. Willoughby is the best! Call them instead.
