These folks try- but fail often. The worst incident ever is right now: internet service has been down for 5 days, their customer contact phone line appears to be either disconnected or inoperable, one cannot even email them. And yet they are continuing to bill even while providing no service or customer support. If nothing else send a status update to your customers. read more

Worst internet service ever. They charged me $200 for breaking the contract after 5 months. I never signed a contract or knew about the termination charge. read more

They serviced me for 6 years and i can barley stream any videos in 720p...years and years of frustration, they should be paying me $35 a month instead to continue with their company. I had enough and im switching to xfinity. By the way My download speed is 2.88 and upload speed is 0.49 with willits online read more

Willitsonline - IT Services & Computer Repair Near Me - Willits, California

Avoid doing business with these guys. I've never had a more unpleasant experience from a "local" company. I once cared about supporting the local guy but I regret ever feeling that way when it comes to these guys. There are better options out there! read more

Internet does not work, refuses to cancel without cancellation fee even though the service was dropping on a daily bases

WOW JUST WOW.... My family needed help with the internet last night because it was having problems and the response from Willits Online was incredibly hostile and purposely demeaning! If you don't want to respond to a message after hours DONT! ANSWER IT LIKE VOICEMAILS IN THE MORNING LIKE A NORMAL BUSINESS or put an auto response on Facebook like other businesses! Especially after saying (on February 3rd so recently) a Facebook message is an acceptable form of communication for internet issues! Not to mention turning things off and on is the first thing you do before calling any tech support because that's the first thing they'll ask you! A call this morning with a supervisor with no resolution and between the disgusting messages last night and the phone call, not once did they ask if the internet was working or anything!!! I'm appalled at the customer service, absolutely disgusting. I'm transcribing the conversation with the same caps and punctuation from the conversation: WO: It appears that you had interrupted the electricity to the outdoor portion of the service. WO: so, that would be the explanation for your report. No electricity = no service Customer: Yes, we unplugged it to reset Customer: but we did plug it back in WO: putting your hands on the equipment may potentially destroy it. Customer: We didn't touch the outside equipment Customer: we only unplugged the box inside WO: YOU JUST SAID you put your hands on it to "reset" it. WHO TOLD YOU to do anything? WO: AND NOW you are bothering someone at 9:30 at night because YOU PUT YOUR HANDS on the equipment. WO: DO NOT PUT YOUR HANDS ON THE EQUIPMENT. EVER. WO: Do you understand? WO: You can only damage the equipment by putting your hands on it. Customer: I will contact a supervisor in the morning WO: If you have a service difficulty, the procedure is, ask for help. And then THEY BLOCKED HER FACEBOOK POST: Feb 3rd 2021 "How to receive technical support - Our business hours are 9am to 5:30pm Monday thru Friday, and we accept three methods of customer contact: 1) By phone - 707-459-0824. We are experiencing higher call volumes but are taking messages and returning calls in the order received. 2) By email - to support@willitsonline.com. Email sent anywhere else may be delayed or not receive a support response. 3) By facebook message - On our page is a 'send message' link. We strive to return phone calls / email / facebook messages in the order received and during normal business hours. In some cases, we are able to respond to email and / or facebook requests after hours and we do have weekend coverage on these, although limited and not guaranteed hours of availability. To best facilitate electronic contact, be sure to include your account name, service address, and the best description of your issue or question so that we may research before contacting you. We are sorry but messages written in comments on postings or anywhere else, are not able to be responded to and do not count as a support request. We are only able to cover the above three contact methods and encourage our subscribers to utilize electronic means where possible. Thank you" read more

I called to ask if they could help our business with ugrading our wireless internet system and the receptionist gave me nasty attitude and said "Well! If you have an account I guess we can. Where are you based?" I answered "Fort Bragg". She laughed and said "I think not". It was totally rude customer service and I don't think anyone should deal with them if they don't have to. read more

willitsonline run by some guy named mike elected to cut me off from service to dsl. i have had an account for about 8 years, the service has been a bit bumpy but semi acceptable. after the fires to the south of me (laytonville) service was not available as the "lines" were down. i asked for a refund for the 3 days there was no service. someone (i won't say who) got back to me and said that my account would be credited for 3 days without service. when i asked again, mike the owner replied that the person who responded to me didn't have the authority to do that. i sent a series of messages to him which he did NOT answer. several days ago after my bill was paid which is done by automatic payment, i found that i had no service. i had an IT guy come and check out my system and he said his other customers had service (as he had no calls). i sent another email to "mike" with no response. so today i changed providers to another local source in laytonville and i am up and running at a cheaper price run by a human being who has a great track record. adios, ciao, and perhaps, mike, you should learn to communicate more thoughtfully. when i posted this review it said the date was 5/12/2017. not true. the date is 12/5/17. so what does that tell you? read more

Still waiting for refund three months after cancelling our subscription with them for more then 10 years. They suck.

this place does hi-speed internet connections & in their lobby they have a computer which is free with a donation which goes to the new hospital being built & I am found here during the week for minutes to an hour with parking, wheel chair access, & my cell phone does work here, too...normal business weekly hours... read more

absolute worst internet provider i have ever encountered in my life, they claim to have far better internet than they do, we have an almost constant 2-3 THOUSAND ms and we lose 2 of 3 packets when pinging almost EVERY time, they have a 1000 times worse download speed than the national average, customer support is GARBAGE the dns server gets shut down for my entire town 2 - 3 times a DAY and they over charge...would NOT recommend read more

Had them work on our computer (for a local business) and they offered the work. had to take the computer into them 5 times in ONE day for keep trying to fix. finally after 5th visit and a hefty bill later, it seemed fixed. only lasted about 2 months and its back to doing the same problem, we call and we are a customer thru them so they refuse service, I call back and speak with the owner, Michael, (who wont let you talk, and likes to try and run the show) who was very rude and in a nutshell said its our behavior on the internet and since we aren't a customer, he's refusing to do another " courtesy job (if it was courtesy, then why did we have a hefty bill) and if you going to do a ''courtesy job'' then you need to be up front with the ''non-member'' as Michael called me and let the people know your intentions. I wouldn't recommend this place if it was the last on earth, very rude and incondierate of local businesses in a small community with not a lot of options of computer work. read more