Spencer Chase is a scammer. I wish I had read the recent reviews before paying him…read more I hired Spencer for assistance for a Chinese Visa application. Similar to other reviewers here, he initially seemed very responsive and knowledgeable, but then the delays and excuses started. Since he has had legitimate experience in this field, his excuses seemed reasonable, so I gave him the benefit of the doubt. In the end, they were all lies. Here is an incomplete list of the excuses he used: "Waiting for the pickup notification" "Should be today or tomorrow" "It will definitely be next week" "They are a little backlogged at the Consulate" "Should be any day" "Will contact you soon, at the consulate now" "Should be getting the pickup ticket tomorrow" "They are prioritizing business first, ticket applicants second, and non-ticket applicants like yours third" "This delay is not typical" "Your application was batched with a tourism order last week" "I've been using all methods to try to get this done as soon as possible and it will be completed this week" "I got the pick up date and it's for next Thursday" "I just received one for another case that was submitted shortly before yours so it looks like we're almost there" All of these excuses sounded believable and made the process sound like it was always tantalizingly close to completion, but every one of these updates was a lie. Every. Single. One. I was a fool to have believed him. I hired Spencer in July when he promised it would be done in 2-3 weeks. I had to threaten him with legal action in order to recover my passport in November (4 months later, still with no visa in hand). After getting my passport back, I went to the consulate myself. The whole process took just 40 minutes (mostly waiting in line). It makes my blood boil just thinking about how Spencer strung me along for 4 agonizing months because he couldn't have bothered to go to the consulate for a mere 40 minutes. He exploited my inexperience and took advantage of my patience. My advice for anyone applying for a Chinese visa: do it yourself. The consulate updated their online application process in October 2025 so it's much smoother. If there is anything missing in your application, they'll tell you online exactly what you need. When it's time to submit your passport to the consulate in person, you just need to drop off the passport. The processing is super fast now because they've already reviewed everything online. And you don't have to pay a penny until your actually pick up your passport with the visa. Even worse than wasting your money and time, Spencer will ruin your travel plans and your mental health. He never planned on completing the work. Please don't make the same mistake I did.

I paid for preparing documents and my citizenship application, Spencer collected money from me…read moremultiple times for same work, and promised to refund the excess amount or I can use it as credits if I need further services. However, with no work completed and no updates, Spencer ghosted me when I called, multiple times. Eventually, I submitted the application by myself in April 2024 and asked for the refund. Spencer agreed to the full amount of $5,025 in May 2024, and promised to pay me gradually, but I have only received 1 payment, in amount of $200 on 5/28/2024. Until today, Bow Joy Services still owes me $4,825. I filed complaint via BBB, the complaint was closed with no answer from the business. I am bringing Bow Joy Services to SF Small Claims Court, but the Sheriff's office couldn't serve the defendant. What kind of person ignores Sheriff's notices or a court order?? Feel free to check for court documents on SF Small Claims Case Calendar: https://webapps.sftc.org/cc/CaseCalendar.dll?=&SessionID=D5E2D70387A13C09417EA608B4977BC76FC4B29C Date: 10/28/2024 1:30 PM Case Number: CSM-24-868867 I have suffered enough with this business, I hope there will be no more victims like me.

I highly recommend Exodus travel! Working with this company for my honeymoon was absolutely…read moreamazing. I tend to stress and procrastinate over details, and they stepped up on that for me with personalized recommendations and ideas for excursions that fit my style and personality. They made sure all of the details were covered, which was a huge deal for me because it was the first big trip my husband and I have made on our own. We always knew exactly where we were, what we were doing, and how we were getting to the next place. At the same time, we had the flexibility of options! 10/10

From the owner: We put together the best itineraries! We leave nothing out when it comes to getting the whole…read moreexperience! Whether you are recharging your soul on a Women's solo group trip or you are heading to a mission to be a part of breaking the bonds of poverty or addiction you will get an in-depth knowledge of the culture. You will learn and experience new things. You will build faith, form friendships, and have never ending fun. These trips will fulfill you in ways you never thought of! Never ordinary, always extraordinary!

Julio Cesar Gutierrez-Morales with License #342613 authorized by the State Bar of California is…read morebeing reviewed for his negligence to uphold client confidentiality. Julio, by law, has to keep confidentiality between him and his clients. Furthermore, Julio Cesar Gutierrez-Morales has zero experience working as an immigration attorney because his legal advice comes from a non-attorney. Julio has defamed and exposed his client to mere acquaintances. Julio spoke about sensitive, delicate and confidential client information that has now jeopardized his client. Sensitive information has been leaked on Julio's behalf, and his lack of confidentiality has now put his client's safety at risk. Julio promised confidentiality on a recorded phone call. Now, the client is facing a safety concern for their life due to Julio's incompetence.

From the owner: Tu Brújula Legal - fue formada por el abogado Julio C. Gutiérrez-Morales, para ayudar a personas…read morecomo usted que necesitan ayuda para resolver cuestiones complejas legales de inmigración. Julio, conoce personalmente el miedo de vivir en Estados Unidos como inmigrante indocumentado. Ha experimentado el miedo de tener que esconderse de las autoridades, de ser expulsado del país, de no poder denunciar ante un empleador, o denunciar un accidente automovilístico, laboral o individual. ​

Efficient, friendly, professional, available!! He found us a…read moregreat rate for our cruise and got us all signed up and ready!! Thank you Nick!!

Nick helped me set up a European vacation for four seniors. I tried to use the Eurail computer…read moresystem but couldn't handle it. Nick stepped up and set up our four city venture by first class train rides including overnight sleeping arrangements. We now can do everything right from our cell phones. I couldn't have done it without his help.

So let me tell you what a pleasure to have Ole as our cruise specialist. He took care if every…read moredetail always came off as helpful and was never pushy or tried to up sell us. He checked in with us all the way until the day of the cruise to make sure we had everything ready before the cruise. Here's the best part he even sent us a welcome home card when we arrived and called and asked us how was the cruise. First class all the way well diffently recommend him to my family friends.

We've used Concierge Travel twice so far and couldn't be happier with the service! Ole is top…read morenotch. Knowledgeable, thorough and friendly. Plus, he really goes the extra mile. We've taken two cruises so far with Concierge and both times Ole has taken care of ALL the little details like printing out our boarding passes and sending laminated luggage tags. Those seem like small things but when life gets hectic it's kind of nice to know there's someone in your corner making sure you don't have to remember that stuff. We recently booked a third cruise for 8 people for next year. Ole found the best deal and alerted us to ways to save a bit of money as well. I know that Ole does a lot more than just cruises. When the times comes for our much dreamed about European vacation, you can bet we'll be calling Concierge Travel. Two thumbs up!

I was a little afraid due to the one bad review. But my experience was really quite good.read more

Horrible. Overpriced service. Woman who works here is crass, does not have any experience…read moretraveling, and threatened my physical safety when I demanded a refund. Do Not use this service!!

We had such an amazing family adventure using Bushtracks for our African Safari in 2015, my husband…read moreand I are using them again for our East African Safari in July. Our Safari was sheer perfection and above and beyond anything I could've hoped for or imagined. The accommodations, the food, the guides and the experiences, created wonderful forever memories.

We had two excellent tours with bush tracks in South Africa first and Morocco a year later and will…read morenot hesitate to go back for more. They listen to your preferences, do wonders with your budget and take care of every detail . You just fly and enjoy it! Perfect custom travel .

I called this company (lady) today for the first time. My fiancé and I have never traveled out of…read morethe US before nor used a travel agency or agent. So as you can imagine I had a lot of questions. This woman made me feel like I was asking way too many questions or should know the answers to all of my questions. I felt really weird on the phone with her. It was not a pleasant friendly experience. I hung up and decided that I'll use someone else who sounds eager to help over the phone.

Sheila really knows her stuff. I have known Sheila for the last year and she loves to travel and…read moremake sure that she spoils her clients. I would highly recommend her for any travel arraignments.

Jenny Lyn Senter is an ace travel agent! I had not flown in approximately ten years, prior to…read moreworking with Jenny for my recent trip. Any anxieties I had about the many details involved with reservations for airlines & hotels, ground transportation, getting through TSA, checking baggage, and more vanished as she explained things so thoroughly and clearly. I felt confident at every step. Jenny was always available for questions and clarifications. Her vast knowledge and personable manner made it a pleasure to work with her. I was able to relax, enjoy, and fully spend my energy on my vacation. Thank you so much, Jenny, for all you did! I highly recommend Jenny for any and all travel planning!

From the owner: We don't just plan travel. We custom tailor immersive cultural experiences to give you a better…read moreunderstanding of the world. ~Scotland~Ireland~England~Western Europe~Hawaii~North America *River Cruises *Custom Tours *Group Tours *Independent Travel *Rail Travel