Great experience all 3 times I've been there! 3 different cars - very friendly & good people!!! I…read morewill only be going to Tony's ...

My experience from 2011 was not a one-off: I've been back with multiple vehicles and each time,…read morethey had an opportunity to perform extra unnecessary work (or claim nonexistent problems) and they did not. I no longer live in the area but it's worth the trip; too bad I can't find anyone local I can trust like Tony's.

My dad and I have brought many vehicles to Morrison and Johnson and we are both always pleased with…read morethe service. Glen and Holly are both incredibly nice. Glen always finds the most cost-effective parts, and the team completes the repairs effectively and efficiently. I highly recommend Morrison and Johnson to anyone who is looking for an experienced and trustworthy team to fix their vehicle.

I've been getting my service there for 6 years now on my 2010 gecko green beetle. Nothing but…read morepositive things to say. Had a door panel switch fixed, bought 2 sets of tires from them, and had them do my belts and water pump over the years. Every time the service quotes were up front and very fair. Andy, the owner and his wife make the place feel more like a family service shop and always have made me feel like I can trust them. On the water pump job, a day later I had a leak on one of my hoses due to dry rot (not their fault at all). Brought it right back, Andy took one look at it and said he was sorry and hates to see cars come back to the shop for a second round. They fit me right in that day to fix the hose and make it right on the spot. Only charged for the hose and no labor. If that's not good customer service I don't know what is. Just bought a certified 2014 golf TDI to add to the stable. Asked on if they do full service on TDI's, and they do. This type of service from a independent shop is hard to find given the complexity of VW direct injection diesels to work on. Most shops will turn you away, but not this one. Instead of going to the local clown shop (aka Vernon stealership I bought the car from), I will have them do work on this car in the future. If you have a VW or Audi product this shop is worth checking out.

I take my car here even though it's not a vw. No sleazy mechanics, just honest and kind people. So…read morerefreshing!

Outstanding customer service. Professional, reliable, fair, honest car repairs. The place is top…read morenotch! Thank you Doug for being one of the Good Guys!

This Auto repair shop has been a landmark for Ellington Crystal Lake area for years now, once owned…read moreby the father & still owned by his son the Miller family has several decades of knowledge and repairs to all kinds of Automotives from cars, trucks, 4x4's, & other vehicles. The service and respect you would want from a auto repair facility. Doug & his fellow workers strive to get the job done in a timely manner with the repairs done right the first time.

If I could rate this shit hole zero stars I would. I brought in my CLASSIC 1975 LeMans just for it…read moreto be in worse condition than when we brought it in. They didn't even have the decency to cover my car, and it was COVERED in bird shit, and they cracked my windshield and were adamant that I would cover the repair. The owner Bob Guild was extremely rude and sexist, laughing at me and being smug and not taking me seriously. Needless to say they aren't getting any of my money and we are taking our business elsewhere. They abused my car and absolutely have ZERO respect for customers and their property, and still expected me to pay $200 for the 2 hours of labor (they did literally nothing to the car) before we tow our car out to another shop.

I was fortunate enough to have a flat tire close to Tolland Citgo. The owner & staff were quick,…read moreefficient and extremely thorough in repairing my tire, checking all other tires/tire sensors and even had 1 sensor get delivered from the town over in less than 1/2 hr and replaced it. They also did a quick overall check, found a brake light out which was also replaced, all for a VERY reasonable cost. I will bring my car back here for other repairs! Excellent service and customer care. Honest, fair and very knowledgeable. :)

West is an institution here in Willington. Don't let the humble (and, depending on how close to…read moreMemorial Day it is, junk-filled) exterior fool you. West knows his stuff, and he is absolutely forthcoming and honest. In all the years we've been using West's place, I have never once felt like he was fleecing me, fast talking me, or selling me snake oil. He'll utilize used parts wherever you want to keep costs down and is very flexible. Only con is this- go in knowing that should a State Trooper come in with an issue to a squad car, West is always going to let that job jump ahead of the line. This usually doesn't result in too much of a delay, but just a heads up.

We just called West with a tricky tow job from Middletown to Tolland late in the day on a Friday…read more The car had a broken front suspension and wouldn't roll right, so it wasn't just a matter of pulling it onto the truck. They came right out and took extreme care while loading and unloading to prevent causing more damage. Very knowledgeable, patient, and easy to work with. We'll be coming back.

Gas is bad here. Water in tank or someone's watering down the gas... don't get gas here!!!!!read more

We have a wheel alignment performed on our Honda Ridgeline at Anderson Automotive in September. The…read morewomen that made the appointment was very pleasant and got us in at a convenient day and time. The mechanic was efficient and very informative when I asked him questions about how far the alignment was off to begin with. The price for the work was fair and we will be using them in the future.

We use Dicks for shocks, brakes and tune-ups. Always friendly and accommodating…read more Highly recommended. They have worked on my son's Buick La Sabre and my VW Tiguan. Bringing my wifes GMC Terrain in for rear shocks next.

Dropped my vehicle off on a Monday to have an ignition issue analyzed. Was told it wouldn't be…read morelooked at till Wednesday. Fine. No call Wednesday. No call Thursday. Friday morning I call them, and am told (and this is a verbatim quote), "No one here is really interested in looking at your truck." Just like that. Totally deadpan. I give the guy 10 points for his Tourette's level honesty, but subtract 10 points for being just a basic asshole. Quite apart from the above, these guys are basically just miserable. There's always a bad vibe in the office, and they're some of the most unfriendly people I've ever encountered. I'm happy for those who have enjoyed good service here, but I will never return, and I would never recommend.

Charged me $120 for an oil change. Went there a second time to resolve an issue caused by the…read morefirst time I took my car there and I was dumb enough to let the guy make an axle rod adjustment. My car has been shaking when I drive ever since. Dude's a scumbag, don't ever take your car there.

Great and friendly customer service. I talked to Roy Gallant on the phone and he was very friendly…read moreand helped inform me on catalytic converter theft.

A neighbor recommended Franc Motors to me in 2018. The owner, Rich, is very knowledgeable on…read morecars-trucks-RV's and communicated to me in layman's terms what I needed to get fixed. I was in the market to buy my first pickup truck a few years ago and had them inspect 3 trucks at approximately $135 each before I spent a good chunk of money on a new truck. The results were great because they found some potentially serious issues with the first two trucks which they inspected and finally the third truck passed their rigorous inspection -So far I've had ZERO problems with the Ram 1500 I purchased from a dealer up in Springfield Mass. Thank you again for your work & dedication! I've also used his company for rust protection on the undercarriage of my truck as well. Everything was done in a timely manner. They also provided transportation to my home the morning I dropped off my truck too! Great place to do business with! John

We've been using Franc Motors for just about all our vehicle maintenance needs or issues (unless…read moreit's a newer vehicle that's under warranty, then it goes to the dealer) for just about 17 years and have absolutely no issues with integrity, trust, or cost. Everyone from the owner, to the mechanics, to the office staff have been nothing but helpful, kind, and courteous. They are ALWAYS able to squeeze us in if we have an emergency-type of issue with one of our vehicles. They explain everything in detail (from the work that they are going to perform, to the work that may need to be done, right down to the detailed cost). On the rare occasion that they fix something, and needs to be reworked for whatever reason, they, once again, are more than willing to correct it without question. I don't know what took me this long to write a review for Franc Motors! Our family highly recommends them.