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Willie’s Gourmet Cafe

3.2 (5 reviews)
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Willie's Bagel Cafe - Everything with scallion cream cheese. Wish the everything seasoning included salt, but the quantity was perfect including the bottom.

Willie's Bagel Cafe

4.5(124 reviews)
1.8 mi
$

Don't like giving poor reviews but went in to buy a bunch of bagels and cream cheese for out of…read moretown company. Staff were rude, short, and abrasive to customers. There was no reason for the behavior and our guests who came in were shocked by the behavior. I get customer service and having position that requires interfacing with customers is not easy or may not be your cup of tea but this was just awful. Definitely won't be back

I feel good writing this because this was my first time here (based on a recommendation) and they…read morehit the ball out of the park... It is a small shop but extremely comfortable place to be. I was really happy with this shop.. It's not far from where I was staying and the team member was very enthusiastic about this place. Easy in and out off the main road and they had a reasonable parking lot. We walked into a very busy shop with many people working together behind the counter to make the line move very quickly. Place your order, pay and they put your food together. They had a great selection of everything with plenty of bagel choices. They were all moving extremely quickly here. The bagels were extremely fresh and tasty. I always remark that I like these "plump" bagels. I would not feel the same if they were not as soft and fresh and tasty as there were. I had cream cheese on an onion-egg (not toasted) and my wife had a toasted everything with butter. All good. They put a fair amount of cream cheese on and the butter bagel was not dripping. I will definitely return on my next trip back to Utica. Kudos to the team at Willie's Bagel Cafe

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Willie's Bagel Cafe - LOts of take out but plenty of seating here

LOts of take out but plenty of seating here

Willie's Bagel Cafe - Sesame with butter.

Sesame with butter.

Willie's Bagel Cafe - Utica NY!

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Utica NY!

Hemstrought's Bakeries - bread

Hemstrought's Bakeries

3.8(38 reviews)
0.9 mi
$

I placed an online order on March 23 for a special event and was charged immediately. Over the…read morefollowing weeks, I contacted the bakery multiple times and was repeatedly told the order had been made and shipped. Despite those assurances, I never received any shipping confirmation or tracking information--and the order never arrived. Because of this, we had to scramble at the last minute to replace the items for our event, which was both stressful and avoidable. The most concerning part of this experience was not just the failure to deliver, but the repeated claims that the order had shipped when it clearly had not, combined with a lack of ownership throughout the process. Multiple messages and calls went unanswered or unresolved, and no one proactively followed up. I also reached out directly to ownership and received no response. After nearly a month, a refund was finally issued--but only after continued persistence on my end. Polite interactions aside, the overall experience showed a serious breakdown in communication, accountability, and basic customer service. I would strongly encourage others to proceed with caution.

Utica Bread purchased Hemstrought's Bakeries. This location sells items from a cheese company…read morealong with Hemstrought cookies and half moons along with Utica Bread and Pastries. Love this location as it is larger and is the main bakery and they tend to have more of a selection. However, I got there early this morning and was shocked to see lot crowded with lots of out of state cars. Realized it was the Boilermaker weekend which brings in a large number of people. Can't complain as I got the loaf of bread I came in for. Love their italian bread.

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Hemstrought's Bakeries - Half moons

Half moons

Hemstrought's Bakeries - Half moons

Half moons

Hemstrought's Bakeries - Cookies

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Cookies

Willie’s Gourmet Cafe - bagels - Updated May 2026

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