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    Williams-Sonoma Home

    2.1 (63 reviews)

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    Ines R.

    They are a con! I have ordered 3 times from WS website. First I ordered a knife- their delivery date was 10 days after I made the order. I canceled 2 months after I ordered the knife because never arrived. 2nd time I ordered Coasters they also came 4 month after ordering. Now I ordered a Smug frother. I made the order on November 20th. They have changed the delivery date 4 times. It's March 16th and still waiting. I called to cancel the order. They told me plain and simple they won't cancel my order. Even though they won't tell me if or when they will deliver the Smug Frother. AVOID A NIGHTMARE. DONT ORDER FROM WILLIAM SONOMA!

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    Ask the Community - Williams-Sonoma Home

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    great store to buy tile good prices and great staff…read more prices are fair the variety of floors in incredible you can find extra materials to finish a job so there is no need to go visit other stores

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    Crate & Barrel

    3.4(153 reviews)
    3.1 miWoodland Hills
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    Patricia was great! She helped us with our complicated order and countless receipts.. We love…read moreshopping here !

    I visited this Crate & Barrel to exchange a duvet cover and continue shopping for additional items…read moredownstairs. When I approached the downstairs counter, the associate Francy said she would need to see my receipt to determine whether she could help. I pulled out my receipt, but she did not look at it and instead began walking away, then told me the exchange would need to be done upstairs. This was inconvenient since I was actively shopping downstairs and carrying purchased items. When I went upstairs, the associate there was very kind and completed the exchange without issue. She also mentioned that exchanges can be processed downstairs, which made the earlier refusal confusing and inconsistent. I also asked Francy if my pillowcases and a purchased bag could be held behind the counter while I continued shopping. My request was met dismissively, and I was not assisted. Another associate eventually helped me, though the interaction felt abrupt and unwelcoming. While I appreciate the help I received upstairs, the overall experience felt unnecessarily difficult and inconsistent with the level of service I expect from Crate & Barrel. Note: Also the attendant upstairs was amazing and Shawn the manager was very kind as well!

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    HomeGoods

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    3.4(168 reviews)
    2.3 miWoodland Hills
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    Definitely a HomeGoods fan here. That being said, this particular store didn't win me over on a…read morerecent visit. I was shopping for gifts for two of my favorite friends who happen to have their January birthdays one day apart. A group of us were meeting for a celebratory dinner, and I was on the hunt for a fun, unique gift for each of my pals. Though I gave the store a good walk-through, I didn't find anything that jumped out at me. I ended up settling for gift cards for each of them. One of the ladies Loves HG, so I knew she'd be happy to have a reason to go shopping. The other one doesn't need much in her home, but likes to have fun finds for their garden / patio, so that should work out well, too. Usually HG stores are very well merchandised and do displays that feature seasonal items, or different color schemes or themes. This location didn't have standout displays to catch my attention. It seemed a little unorganized. The line to check out was very long. Much longer than I'd have expected on a Tuesday afternoon. They could have used at least one or two more cashiers. Then the one younger woman who took care of me got confused on the gift cards and didn't know how much was on each one and had to get a supervisor. The amounts were different because I did have a smaller gift I'd ordered online for one of the friends. I didn't want to end up giving the wrong card to each birthday gal. It took even longer for her to find a supervisor who could help her. Overall, the visit didn't go very smoothly. I still love HomeGoods, just not this specific store based on the experience last week.

    Wanted to buy an 8x10 flatweave rug today but the staff made it unnecessarily difficult. I asked…read morefor help rolling/folding it so it could fit in my car and got attitude + a half-done fold, then was told I'd need to move my car to the curb for them to figure it out. No thanks. Walked out without purchasing. Basic courtesy and clear communication would go a long way.

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    Williams-Sonoma Home - homedecor - Updated May 2026

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