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    Michael Aram

    4.1 (8 reviews)
    Closed 10:00 am - 8:00 pm

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    Crate & Barrel - Elm desk

    Crate & Barrel

    3.3(155 reviews)
    0.2 miWoodland Hills
    $$$

    Patricia was great! She helped us with our complicated order and countless receipts.. We love…read moreshopping here !

    I visited this Crate & Barrel to exchange a duvet cover and continue shopping for additional items…read moredownstairs. When I approached the downstairs counter, the associate Francy said she would need to see my receipt to determine whether she could help. I pulled out my receipt, but she did not look at it and instead began walking away, then told me the exchange would need to be done upstairs. This was inconvenient since I was actively shopping downstairs and carrying purchased items. When I went upstairs, the associate there was very kind and completed the exchange without issue. She also mentioned that exchanges can be processed downstairs, which made the earlier refusal confusing and inconsistent. I also asked Francy if my pillowcases and a purchased bag could be held behind the counter while I continued shopping. My request was met dismissively, and I was not assisted. Another associate eventually helped me, though the interaction felt abrupt and unwelcoming. While I appreciate the help I received upstairs, the overall experience felt unnecessarily difficult and inconsistent with the level of service I expect from Crate & Barrel. Note: Also the attendant upstairs was amazing and Shawn the manager was very kind as well!

    Photos
    Crate & Barrel - Bougie bar cart

    Bougie bar cart

    Crate & Barrel - Really beautiful outside furniture options

    Really beautiful outside furniture options

    Crate & Barrel

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    Michael Aram - homedecor - Updated July 2026

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