I am writing to share a disappointing experience I had at your boutique on November 15, 2025. I have been a loyal customer and have always appreciated the quality of your pieces as well as the excellent service I typically receive from your sales associates. Unfortunately, my recent interaction with the store manager was not consistent with that standard.
While I was in the boutique, I overheard the store manager informing another customer that there would be a 25% sale on selected items in a few days, and that she would honor that discount if the customer purchased that day. When I chose a piece and asked if I could also receive the 25% off, I was told that it would only apply if I were a "VIP customer."
I explained that I shop at this location frequently, and that your sales associates have always offered me the available promotions and price-matching with department stores. The manager insisted that discounts and price matching should only be given to VIP customers, and her tone and attitude were dismissive. This was also my second negative encounter with the same manager, and I recognized her from a previous visit where she behaved similarly.
Because of this treatment, I left the boutique without making my purchase. I then visited Neiman Marcus, where the associate promptly price-matched Bloomingdale's 25% sale without any hesitation. Macy's and Bloomingdale's were also offering 25% off the same item at the time.
I am very disappointed that a brand like Michael Aram would make a loyal customer feel unwelcome and undervalued. I hope you will look into this matter, as it affects the overall customer experience and does not reflect the level of service I have come to expect.
Thank you for taking the time to review my concern. I would appreciate a follow-up regarding how this issue will be addressed. read more