Bob Laudette, owner of James Carboni Plumbing and Heating…read morefor over 33 years, was negligent in fulfilling his contract upon the installation of the furnace on December 3, 2019.  "ALL WORK WILL BE PERFORMED IN A NEAT AND PROFESSIONAL MANNER AND WILL MEET OR EXCEED ALL STATE AND LOCAL CODES."   Obviously he did not inspect the installation of the project on December 3 or he was not up to date on building codes.  The building inspector gave him 3 citations for code violations.The chimney clean out door was cemented ..a potential fire hazard. Contrary to Bob Laudette's explanation, the chimney was serviced prior to installation and given a stamp of approval!  The oil line was not protected properly and would cause a major oil leak if someone tripped over it and dislodged it; the duct work/ bonnet was installed with major gaps heating the basement to over 90 degrees. Besides the citations for code violations, Bob Laudette has ignored issues with the furnace and units: combustion issues with small explosions, malfunctioning humidifier, blower so powerful it rattles doors, oil leaks, filters to keep the blower working properly and to insure quality of inside air malfunctioning, extensive dust, uniform distribution of heat is deplorable with the basement heated at 90 degrees and the upstairs rooms are cold. All this for $7500? Now Bob Laudette wants to come and service the new furnace three months later after he ignored numerous calls in January and in fact cancelled a service call. At that point, I had to call reputable and licensed contractors to check out the furnace but the problems still persist. I contacted other agencies for help.  Consumer Protection who has limited authority suggested I pursue legal representation.  My mother, Amelia Wakely, expected and paid for what she thought was an up to date working oil furnace. Why would anyone keep a lemon; deal with a company who fails to treat a client in a professional manner or not at all; who does substandard work and delivers a defective product and writes they have a great business ethic!  Could Bob Laudette possibly service the furnace in the future if he can't deliver an up to date American Standard working furnace now? My mother wants her money returned, the furnace and so forth removed, and the mess they left cleaned up. Bob Laudette did not install a system free of charge out of the goodness of his heart. Lastly, my mother's health living under these conditions has deteriorated since the furnace was installed December 3,2019 . With the pandemic, the directive now is to shelter in the safety and comfort of your home. The safety of her home is a health hazard. How insensitive Bob Laudette is to suggest this is a frivolous matter! Hopefully our experience will save someone from grief in the future! Photos supplied upon request!

So far so good. They are responsive. They will price job out the 28th and if all goes well they…read morecan do the job. But that being said the girls in the office have been great with communication ! And I appreciate that ! I'll write more after the 28th. But so far. 5 stars !

From the initial call to the service call, Gary was responsive and timely in figuring out the…read moreproblem and providing service. Cost was reasonable and Gary is super knowledgeable.

Ashley and Gary at HVAC Restorations saved our day! We took a vacation last week, upon returning at…read more8 pm on Friday evening, found a cold house and the heat stopped working, What were worse, my regular furnace guy is in Florida and most nearby furnace services are not working until Monday! I was in panic. After searching online, I called up HVAC Restorations (they listed themselves as 7/24) and I was so thankful when Ashley took my phone and promised that Gary would be in my house at 9 am on Saturday morning. Indeed Gary came and fixed my furnace the following day. By 11 am, my heat was working again! Ashley and Gary are friendly, professional, and their service is reliable. I truly appreciated their work and highly recommend them to everyone.

My heat was only working on the 1st flr, the 2nd flr pipes were Luke warm. we thought it was air…read morein the line but upon trying to bleed the lines we ended up with no heat on the 1st & 2nd flr.. We called Diamond Sunday afternoon & The owner came out and was able to trouble shoot why my boiler stopped working and then addressed the original problem with eliminating having to buy a brand new boiler. He was very knowledgeable, professional & fair. We are very thankful that we called Diamond Plumbing and would definitely utilize his services in the future along with recommending him to family and friend.

From the owner: We will happily assist you with new construction or remodeling projects. Redesign your kitchen or…read morebathroom to fit your personal style. You will adore the quality workmanship.

If I could give zero stars I would. And it's a shame. They used to be quite good, but completely…read moreblew it this last season. Queen Bee used to have exemplary customer service and great field staff. I used them exclusively for the last 10 or so years. However, the last time I called for oil, I was promised that they would be there on Friday. No show. On Saturday I ran out of oil. I used 5 gals of diesel to get going. I called on Saturday, was told it would be a $100 charge for an emergency delivery. I pointed out that it wouldn't be an emergency if they delivered when they said they would. I'm not paying that fee; I added more diesel and waited for Monday. Monday comes and goes; again - no show. Tuesday I'm told that they will deliver today for sure. Again, NO SHOW. I finally get them Wednesday, and the person on the phone (new person every time I call) says, "Oh no, we were out there Saturday and we could only get a few gallons into the tank; you are already full. We will have to charge you the emergency fee and a service fee." I told her that was impossible as I ran out and the gage shows no oil. She then tells me that gauges don't always work and infers that I'm a liar to get out from the fee. I came utterly unglued at that point. I will spare you my hysterics on the phone, but a Long story short (or shorter) THEY DELIVERED TO THE WRONG HOUSE!!!! Once light dawned over Marble Head - she rescheduled my delivery. Still took two more days of no-show before I finally got my delivery. Then, THEY WANTED TO CHARGE ME FOR THE 6 GALLONS THEY DELIVERED TO THE WRONG HOUSE!!!! My wife asked our family doctor to sedate me at that point; she honestly thought I was going to have a stroke. WORST OIL COMPANY EVER. Plus they screwed up my bill, and it took them several months to invoice me correctly. I wouldn't trust them with directions to the men's room, let alone my heat. One can only hope that the screw-ups I talked to last year are now exploring options in the wonderful world of fast-food service. Because as an oil company they totally suck. The market drives price; my mom can deliver cheap heating oil better than this company can, and she's been dead 15 years. I'll gladly pay their competition double just to never again deal with this ridiculous group. If you haven't caught on yet; I don't like them. Save yourself - buy elsewhere....

Installed a friend's boiler wrong. Had to replace parts, rewire. Still doesn't work properly. Needs…read moreto call in a reputable company. I will file a complaint with the dcp.

I made a big mistake this month of forgetting to check my oil tank level. Imagine my surprise when…read moreI hopped into the shower, only to be doused with nothing but frigid water. I realized what had happened, put an order for fuel oil, and resigned myself to being very cold the next few days. These guys, on a day they weren't even listed as being open, rushed out and filled my tank up and had me making hot water again. This is hands down the best fuel oil company I've ever worked with, and I will never order from anyone else. 10/5 stars. Thank you so much Brunelli!

I just want to commend Damian and Levi for a job well done! For two young men, so professional and…read morecourteous, they did an exceptional job communicating and diagnosing the problem. They stayed until the job was done, and saved me the aggravation of repeat visits and I would also like to thank Donna, for all her help scheduling this to happen! Thank You! Great job guys!! Chris

I have used Currie's for years while living in Norwich. They are very friendly, fair on pricing…read moreand highly reliable. I would recommend them for all of your plumbing and heating needs. I since moved to Savannah and haven't found their level of all around caring and responsiveness. Currie's you are missed by me!

Upon the purchase of our home we requested that the owner have the furnace cleaned before we moved…read morein. They hired Currie's to do so. Simple enough. Currie's technician reported that he found a Crack in the heat exchanger - a dangerous situation, leading us on a wild goose chase to find an honest (!) Dependable company to fix the situation. Nearly impossible. Quotes were all over the place. Millas looked at the FILTER to give us a quote. Is that a joke??? Finally did find a good company who demonstrated that Currie's could NOT have seen a cracked heat exchanger since the original tape was still in place!!! Don't trust them

I hired Eric Sabo to install my heat pump. His 2 men plus 2 electricians came to my house. They…read moreworked all day to get it installed. They cleaned up after themselves. They were very polite and respectful to me as well as my property. The electrician left a card because he noticed the red light on my generator. My electrician showed up the next day to do a service call on it as planned. The next day the guys were here to finish up the job. I highly recommend both Eric Sabo and his electricians which were Pallas Electric. Both companies were great.

Attention to detail, communication and punctuality. Our four mini splits are great. The baseboard…read moremodels work well in a historic home with a lot of windows.

Very Rude Very Unprofessional Very Unreliable Never Calls ahead Not keep promises Falsely accuses…read moreNot Service to Customers Over charges Scams Cheats not put correct amount Not respectful Not honest Takes customers for granted Dismissive owner Edward and staff Sky guilty of Abusive practices

This company has always taken care of me for 11+ years. They've even made an extra trip when I…read moreforgot to check my oil level & I was completely out. I would still be with them, but we just moved, and here we use gas.

Blake at BTW is very responsive. He answers and returns calls promptly and gets the job done on…read moretime. I had him replace a water heater and shower valve. Fairly priced (as I shopped around for multiple bids.) Good work and clean up after the job was done. Performed to local codes. Would call him again for any other plumbing needs.

BTW installed for us a Fujitsu mini-split and also replaced our existing A/C condenser with an…read moreoutdoor heat pump condenser. We were very pleased with the work. Very good work ethic and professional. They were on time, a very nice installation, and left everything tidy and complete. We've been very pleased with the installation.