Bob Laudette, owner of James Carboni Plumbing and Heating…read morefor over 33 years, was negligent in fulfilling his contract upon the installation of the furnace on December 3, 2019.  "ALL WORK WILL BE PERFORMED IN A NEAT AND PROFESSIONAL MANNER AND WILL MEET OR EXCEED ALL STATE AND LOCAL CODES."   Obviously he did not inspect the installation of the project on December 3 or he was not up to date on building codes.  The building inspector gave him 3 citations for code violations.The chimney clean out door was cemented ..a potential fire hazard. Contrary to Bob Laudette's explanation, the chimney was serviced prior to installation and given a stamp of approval!  The oil line was not protected properly and would cause a major oil leak if someone tripped over it and dislodged it; the duct work/ bonnet was installed with major gaps heating the basement to over 90 degrees. Besides the citations for code violations, Bob Laudette has ignored issues with the furnace and units: combustion issues with small explosions, malfunctioning humidifier, blower so powerful it rattles doors, oil leaks, filters to keep the blower working properly and to insure quality of inside air malfunctioning, extensive dust, uniform distribution of heat is deplorable with the basement heated at 90 degrees and the upstairs rooms are cold. All this for $7500? Now Bob Laudette wants to come and service the new furnace three months later after he ignored numerous calls in January and in fact cancelled a service call. At that point, I had to call reputable and licensed contractors to check out the furnace but the problems still persist. I contacted other agencies for help.  Consumer Protection who has limited authority suggested I pursue legal representation.  My mother, Amelia Wakely, expected and paid for what she thought was an up to date working oil furnace. Why would anyone keep a lemon; deal with a company who fails to treat a client in a professional manner or not at all; who does substandard work and delivers a defective product and writes they have a great business ethic!  Could Bob Laudette possibly service the furnace in the future if he can't deliver an up to date American Standard working furnace now? My mother wants her money returned, the furnace and so forth removed, and the mess they left cleaned up. Bob Laudette did not install a system free of charge out of the goodness of his heart. Lastly, my mother's health living under these conditions has deteriorated since the furnace was installed December 3,2019 . With the pandemic, the directive now is to shelter in the safety and comfort of your home. The safety of her home is a health hazard. How insensitive Bob Laudette is to suggest this is a frivolous matter! Hopefully our experience will save someone from grief in the future! Photos supplied upon request!

So far so good. They are responsive. They will price job out the 28th and if all goes well they…read morecan do the job. But that being said the girls in the office have been great with communication ! And I appreciate that ! I'll write more after the 28th. But so far. 5 stars !

From the initial call to the service call, Gary was responsive and timely in figuring out the…read moreproblem and providing service. Cost was reasonable and Gary is super knowledgeable.

Ashley and Gary at HVAC Restorations saved our day! We took a vacation last week, upon returning at…read more8 pm on Friday evening, found a cold house and the heat stopped working, What were worse, my regular furnace guy is in Florida and most nearby furnace services are not working until Monday! I was in panic. After searching online, I called up HVAC Restorations (they listed themselves as 7/24) and I was so thankful when Ashley took my phone and promised that Gary would be in my house at 9 am on Saturday morning. Indeed Gary came and fixed my furnace the following day. By 11 am, my heat was working again! Ashley and Gary are friendly, professional, and their service is reliable. I truly appreciated their work and highly recommend them to everyone.

My heat was only working on the 1st flr, the 2nd flr pipes were Luke warm. we thought it was air…read morein the line but upon trying to bleed the lines we ended up with no heat on the 1st & 2nd flr.. We called Diamond Sunday afternoon & The owner came out and was able to trouble shoot why my boiler stopped working and then addressed the original problem with eliminating having to buy a brand new boiler. He was very knowledgeable, professional & fair. We are very thankful that we called Diamond Plumbing and would definitely utilize his services in the future along with recommending him to family and friend.

From the owner: We will happily assist you with new construction or remodeling projects. Redesign your kitchen or…read morebathroom to fit your personal style. You will adore the quality workmanship.

I made a big mistake this month of forgetting to check my oil tank level. Imagine my surprise when…read moreI hopped into the shower, only to be doused with nothing but frigid water. I realized what had happened, put an order for fuel oil, and resigned myself to being very cold the next few days. These guys, on a day they weren't even listed as being open, rushed out and filled my tank up and had me making hot water again. This is hands down the best fuel oil company I've ever worked with, and I will never order from anyone else. 10/5 stars. Thank you so much Brunelli!

I just want to commend Damian and Levi for a job well done! For two young men, so professional and…read morecourteous, they did an exceptional job communicating and diagnosing the problem. They stayed until the job was done, and saved me the aggravation of repeat visits and I would also like to thank Donna, for all her help scheduling this to happen! Thank You! Great job guys!! Chris

I have used Currie's for years while living in Norwich. They are very friendly, fair on pricing…read moreand highly reliable. I would recommend them for all of your plumbing and heating needs. I since moved to Savannah and haven't found their level of all around caring and responsiveness. Currie's you are missed by me!

Upon the purchase of our home we requested that the owner have the furnace cleaned before we moved…read morein. They hired Currie's to do so. Simple enough. Currie's technician reported that he found a Crack in the heat exchanger - a dangerous situation, leading us on a wild goose chase to find an honest (!) Dependable company to fix the situation. Nearly impossible. Quotes were all over the place. Millas looked at the FILTER to give us a quote. Is that a joke??? Finally did find a good company who demonstrated that Currie's could NOT have seen a cracked heat exchanger since the original tape was still in place!!! Don't trust them

Everything about these guys is great. They're fairly priced, friendly, honest, reliable, and fast…read more They rescued my heating/cooling unit from the dead after I received a lemon and pumped a couple thousand dollars into (a much larger national company that could not for its life figure out what to do). Broad Brook discovered the leak, patched it, and done, for a fraction of the price. Amazing! I highly recommend their maintenance agreement plan, which covers you for a whole year, making sure things are ship-shape. I've worked with these guys for years, and it's wonderful to support local businesses who do great work! Hooray!

Dennis led my husband and I to believe that Broad Brook could repair our nightmare of a heating…read moresituation caused by another heating service business person. Dennis came to our home, charged us approximately $175.00 for an estimate. The repair work is quite a bit of work and costly, we are well aware. He reassured me his company could do the repairs and even continue to service our boiler. After receiving the estimate, I called and left Dennis a message on October 23, 2017, to have Broad Brook come do the repair work. As of November 14th, 2017 I have yet to hear from Broad Brook. I can't say I am impressed with this company. I definitely feel Dennis had no intention of seeing through with the repair work.

Blake at BTW is very responsive. He answers and returns calls promptly and gets the job done on…read moretime. I had him replace a water heater and shower valve. Fairly priced (as I shopped around for multiple bids.) Good work and clean up after the job was done. Performed to local codes. Would call him again for any other plumbing needs.

BTW installed for us a Fujitsu mini-split and also replaced our existing A/C condenser with an…read moreoutdoor heat pump condenser. We were very pleased with the work. Very good work ethic and professional. They were on time, a very nice installation, and left everything tidy and complete. We've been very pleased with the installation.

I hired Eric Sabo to install my heat pump. His 2 men plus 2 electricians came to my house. They…read moreworked all day to get it installed. They cleaned up after themselves. They were very polite and respectful to me as well as my property. The electrician left a card because he noticed the red light on my generator. My electrician showed up the next day to do a service call on it as planned. The next day the guys were here to finish up the job. I highly recommend both Eric Sabo and his electricians which were Pallas Electric. Both companies were great.

Attention to detail, communication and punctuality. Our four mini splits are great. The baseboard…read moremodels work well in a historic home with a lot of windows.

I recently had their teamcomplete a hardline installation for my dryer, and the experience was…read moreoutstanding from start to finish. The technician arrived on time, was extremely professional, and took the time to explain the entire process clearly before getting started. The installation was done neatly, efficiently, and with great attention to safety and detail. What really impressed me was the quality of workmanship -- everything was secured perfectly, tested thoroughly, and left spotless afterward. It's hard to find companies that combine technical expertise with such great customer service, but they absolutely delivered on both.

I called on Friday, and 2 gentlemen came on Sunday. Kobi and Eli were amazing. Very professional,…read moreknowledgeable, and thorough. They came at 8:30am, and were done at 12:30pm. I have a 4,800 square door home, so they had 34 vents to clean, as well as our dryer with a long line. I told them all of my concerns with smells in my home, and they really went above and beyond to help me figure out the issue. They also had a special cover for the vents while they were vacuuming/brushing, so that no dust got up in the air. I highly recommend Air Guarden.