Dr. Di Maio provided my dog Snowy with excellent care throughout the years. During appointments,…read morehe took time to explain treatment options to help manage his diabetes. As the years passed, Snowy experienced other issues with his heart, cognitive functioning, and balance As he was aging. I've always felt that the clinic staff and Dr Di Maio truly cared about Snowys well-being. Last Friday I had to make the extremely difficult decision to euthanize Snowy his quality of life rapidly declined. This was the most painful and hard decision I've had to make I couldn't see him suffering. Dr.Di Maio was kind, compassionate explained every step during the process. My two adult sons were there as Snowy transitioned over the rainbow bridge.. My adult son commented " He's really a good doctor". Thank you for your caring presence. Angela

I want to start by saying that the doctor and veterinary technicians are fantastic. They are…read morecaring, knowledgeable, and genuinely seem to love and care for my pets. I have never had an issue with the medical care I've received, and I will absolutely continue bringing my dog here because of them. That being said, my experience with the receptionist has unfortunately been very different. There have been multiple occasions where I've called and felt that she was rude, had an attitude, or spoke to me in a condescending manner. I've let it go several times because I'm not someone who likes conflict, but today was the point where I felt I needed to say something. I called last minute to see if there was any possibility of getting an appointment, and I completely understand that scheduling can be difficult. However, when I asked how long I could expect to be there and to ensure I was getting an appointment with the actual doctor because I needed to coordinate work, my kids, my pets, and everything else that comes with managing a household, I was told, verbatim, "I don't have to explain my scheduling to you," in a very condescending tone. I wasn't asking her to explain or justify the clinic's scheduling. I was simply trying to get an idea of how long my visit might take, especially because there have been times when I've had an appointment and ended up being there for over an hour. As a client juggling a lot of responsibilities, having an estimate helps me plan. I am always polite and respectful when I speak with staff, even when I'm frustrated. And having worked in customer service and previously worked at the front desk of a veterinary hospital myself, I know that things can get busy and stressful. But there is still a basic level of professionalism and customer service that should be maintained. I truly love the doctors and techs here and have nothing but good things to say about the care they provide. I just hope the front-desk experience can improve, because the way clients are spoken to matters too. Great medical care deserves great customer service to match.

Center Veterinary Clinic has been amazing. The staff is friendly, the doctor was extremely…read moresupportive, and they took the time to walk me through Pablo's exam. They even followed up with an email afterward, which I really appreciated. I was recommended by a few folks, and now I see why. Great vet -- Pablo will be coming here long‑term.

Thank you for all your help! I could bring my dog to Japan…read moresafely! Jasper is very happy to reunite with my wife & my son in Tokyo!

The staff at South Novato Animal Hospital are great. They are very kind and understanding. It is…read moreapparent they really care about our pets and the owner. Micki and Ava made sure I was comfortable and had Plenty of water while I waited. My cat was hurt badly from a mauling. He had to spend the night because he wouldn't allow anyone but Micki to touch him. They had to sedate him to treat him. The staff made me feel confident that my cat would be cared for properly. Thank you South Novato Animal Hospital for making a bad situation bear!!! I highly recommend them.

Great service, thorough exam and compassionate care for our doggy. Super easy to book an…read moreappointment online. We have been going here for over 10 years and never had any complaints. Sometimes it's very busy but that happens. So glad to have them open on Saturdays. Thank you!

We had been bringing our dog to San Marin Veterinary Hospital for years and had always appreciated…read morethe care we received. Because of that long relationship, what happened during our dog's final days was incredibly disappointing. After learning that our dog had terminal lung cancer, we were devastated and desperately looking for guidance from a veterinarian who knew his history. We weren't seeking treatment--we simply needed help understanding our options and support as we faced one of the hardest decisions a pet owner can make. The following day, I called multiple times asking to speak with a veterinarian. Each time I was told someone would call me back, but no one did. Instead, I was eventually told the next available phone appointment was several days away, despite explaining that our dog was terminally ill and rapidly declining. To make matters worse, the receptionist I spoke with during my final call was dismissive and lacked compassion. During one of the most heartbreaking moments of our lives, I was made to feel like I was inconveniencing the staff simply by asking to speak with one of the veterinarians who had cared for our dog over the years. Our dog passed away before we ever heard back. This experience was incredibly disappointing. After years of trusting this practice with our dog's care, we expected compassion and support when we needed it most, and unfortunately, that wasn't our experience. Because of what happened, we would encourage others to carefully consider their options when choosing veterinary care, especially if compassionate communication during difficult moments is important to them.

I moved to this clinic in 2017. For years our vet was Dr. Bennett, who is competent and thorough,…read morebut not super warm and fuzzy. A few years ago we started seeing Dr. Ortiz and absolutely love her! Because I like to build a relationship with our vet much like my own personal physician, I make routine appointments specifically asking for Dr. Ortiz. Sometimes we get scheduled with her and sometimes not, which I find unacceptable. To secure time with Dr. Ortiz, I waited a month and accepted a time way later in the day than I like for a recent routine appointment. Only once we were in the exam room, I was told that we would be seen by a different vet. I get that things come up and appointments change, but I see a pattern with this that I don't appreciate. And while I always voice my concerns, I feel like nobody even cares anymore. I think this clinic's business model no longer meets my needs and I will be looking for a new vet.

My dog had to be euthanized. The vet and the staff were patient, compassionate and throughly…read moreprofessional. For seven years these people cared for our family dog. They were are unfailingly loving. I cannot recommend them more highly. They treated my dog, Dude, with the kind of care that he richly deserved.

I am very unhappy with the difficulty in getting a prescription for my healthy dog. Costco tried 4…read moretimes to get approval from the country Vet for NexGard and HeartGard but Country Vet refused to renew, as per policy, except if I drove to their location in remote east Novato to pick up a hand written prescription to get it filled. They will not call in any prescriptions nor approve any pharmacy call ins for refills. But they have a club pharmacy where you can get prescriptions sent to you...just don't ask how much they cost! Not happy with this lack of a simple convenient service.

My senior dog has been seen at the Bel Marin Animal Hospital since he was 8 weeks old, he is 12…read moreyears old now. Since then I've added an adopted dog from MH and she is an absolute handful, she dislikes the vet. Recently we took our two cats in for a check up too. The staff bent over backwards to accommodate the needs of each pet with care and concern. Dr. Sutton is a gem. If she couldn't meet the needs of my senior dog, surgery, cancer, major eye issues, etc. she would refer us to someone that could help. When I would call to ask a question about a health concern regarding one of my four animals she would get back to me by the end of the day, not two or three days (or not at all). My senior dog has been seriously ill for the last two years and we've been all over Marin. Often the response time from (some) other vets or veterinary staff would seriously lag, what a contrast. As a pet "parent" it is very distressing to wait for a response. We aren't trained to know what's wrong with our pets and it is easy to assume the worst while worrying and wondering what to do. Our pets can't talk to tell us why they feel unwell. Dr. Hansen while she was working there was brave enough to tackle my boisterous rescue girl. She also did a really nice job with a couple of smaller surgeries. Regarding the staff, I've interacted the most with Nicole the hospital manager over the years. She is very efficient, professional, and kind. I knew she would follow through with whatever it was that I was calling about without complaint. Katie, a veterinary assistant, is very caring, knowledgeable, and she's also very warm and friendly. She helped me along with others there to settle my dog down that fights the vet. She was patient and calm, no easy feat with my dog. Seb, the customer service representative, is always friendly and helpful. She didn't slack off and if I asked for something she would make sure to follow through. She was also proactive with researching and then offering information that I needed. Amber, the vet tech, the few times that I'd interacted with her she was very professional and friendly. ALL of the staff members at Bel Marin are top notch and they all care which is invaluable especially in today's times. We weren't treated like customers that were being upsold, it is a small, quaint, and friendly environment. I am distraught that I will no longer have them to rely on when my animals are in need (they close on 10/8/26). They all offered a caring environment which is so necessary when your pets are sick. It's an emotional time for pet parents when they don't know what's wrong with their furry family members. I've told them before that walking into their vet office feels like an episode from the sitcom Cheers (without the alcohol), where everybody knows your name. You generally just don't get that anywhere else. I will sincerely miss them! It's very unsettling that I have to start over with building new relationships with new people that I have to hand my treasured pets over to. I hope they all find fabulous jobs that they so deserve! This is a huge loss for Marin. Thank you to Dr. Sutton, et al.

The supporting office staff and veterinarian was friendly and helpful. They were patient with my…read morechildren who were present at our first appointment at Bel Marin and incorporated them into the process. When I had concerns due to the vaccines the next day, they swiftly answered my questions and took action to make sure my worries were put at ease and more importantly, our new puppy was ok! It is clear that I have made the right decision in our vet hospital and will be recommending them to friends and family moving forward!

It has been five years since I've been taking my animals to Dr. Kelley…read more She's a wonderful veterinarian, very personable, and extremely intelligent when it comes to treating animals. I'm a no fuss, and less is more type of person when it comes to caring for my animals. My dog and new kitten are well loved and cared for at Dogtor Calls. The boundary Dr. Kelley McNair has about not accepting new patients is commendable; by doing this, we're assured that our animals are getting the best care, and not shuffled in and out in ten minutes. She listens to your concerns and a solution is discussed. If you ever get the opportunity to be a patient, please know that it's expensive and you get what you pay for. This isn't owned by a corporation, it's a one WOMAN show!

Having 21 breeds of dogs and over 13 casts and a pig Dr Kelley is awesome. You are in great hands…read morewith this a awesome doctor

Still the best; from the people working reception to the vet techs to the vets. You can tell…read morethis is a really cohesive team who strives for genuine customer service as well as providing the best care for our animals and human parents. It doesn't look fancy by any means but it just doesn't matter when you have such quality service and such sweet people working. Thank you ! !

First, let me say that we have been bringing our dog here for years and were quite happy with the…read moreservice, then we had to say goodbye to our dog back in May. We just got a new puppy and were expecting the same level of service. Not sure what happened in the last few months but the receptionist was VERY rude and didn't care about keeping us as a customer. The office manager didn't seem to care about our business either. I never thought we would be treated so poorly at this place given our prior experience but the rudeness of the girl at the front desk with her attitude completely turned us off. Will never be back here again as I don't ant to ever interact with the receptionist here ever again!

She's the BEST!! Bunny Vet in All of Marin County and we are SO lucky to have her!…read moreShe comes to the house, is very knowledgeable and professional and thorough. She took care of our last rabbit for years.

not sure if she is taking new patients, but dr. scheenstra is THE best rabbit vet i've ever seen…read more she saved our bunny's life multiple times, dealing with difficult dental issues that other vets have missed. thanks to her our 3.5lb dwarf bunny is still thriving after almost 9 years.

West Marin Pet Hospital is the absolute best place you could hope to bring your furry friends…read more Lauren was particularly amazing. I came in early on a Monday morning because of a wound on my little guy without an appointment and she got him him to be seen. They care deeply about pets and I couldn't be more grateful for this place. Go there!

One of the last of the old school, veterinary hospitals, not part of a chain and not charging…read moreexorbitant prices. Fabulous staff, and doctors, who lovingly care for old and young pets, as well as their worried owners.