My wife and I have been looking for a truck for a while and had been to several dealerships in the…read morearea. Of those, Cookeville Ford had what we wanted at a good price and pretty awesome sales folks. At no point were we pressured into a purchase and at no point did we hear the infamous line "what will it take to send you home in this vehicle?". David Nelson was awesome and informative. He's an honest man that isn't afraid to say if he doesn't know the answer to a question. Highly recommend you ask for him. The sales manager was willing to negotiate a fair price based on NADA value and still leave reasonable profit for them. The negotiations were actually fun. The best part was that the used truck we got came with LIFETIME Power train warranty through the dealership. We were presented with an itemized list of what was covered; no sales pitches and meaningless buzz words. A full detailed itemized list. The finance manager was very nice and wasn't pushy at all. My advice with any car purchase: go in knowing what you want, know the NADA value of the exact vehicle, be prepared to negotiate (I swear it isn't bad, just have fun with it), and be prepared for them to try to sell you extras. I recommend watching videos by Kevin Hunter online before making any purchase. TL;DR: We would buy from Cookeville Ford again.

Major issue with the time we spent waiting for finance mgr. My son's truck had some mechanical…read moreissues and he decided he wanted to buy a new truck. He has never financed before so my wife and I decided we would co sign for him. We did not care about interest rates/payments etc as our som was paying off the truck within a few weeks or so. Our salesman (Adam ) was wonderful - not pushy and informative. We test drove 2 trucks. My son decided he wanted the F350 XL. It was during the Employee Pricing Event. We agreed on the price - did the necessary paperwork with Adam. We told him we did not care about the payments/terms, etc. My wife cosigned - her credit score is around 830-840 and our monthly income is relatively high. We were in a great hurry as we told Adam. Our son was heading out of town the next day. He was having a very large wedding in Nashville and then heading our Sunday morning for San Antonio - he is a newly commissioned Army Lieutenant. Unfortunately we had to wait for over 3 hours to get in/outof financing. We have purchased a couple of vehicles and one home (second house) in the past few years. Combined all of these transactions took less time than buying a 60K vehicle from this dealership. The price, salesman and selection was very fair. However the lack of respect for our time makes it impossible for me to return to this place for business. This experience put a damper on my son's first car buying experience and added unneeded stress to a busy weekend. **Adam did call me personally and say the GM wanted to speak with me. I did not need to speak with anyone as the past can't be changed. Adam knew I may be buying a truck and offered to do the deal over the phone and deliver the truck to our home. That was certainly appreciated but the dealership adding that stress to the weekend is not easy to forget...especially when there are other dealerships near me (we drove an hour to get to this dealership).

We rented a Chevy Equinox from Dependable Auto Sales last week for our Pensacola, Florida vacation…read moreafter Enterprise of Cookeville hoodooed us out of a booking we had had since February. It was a very dependable vehicle that safely got us there and back without any issues. They literally rented to us on the fly as we didn't know what we were going to do when things went south with Enterprise. Vince was amazing! He took the time to answer all of our questions and work with us to save our vacation. The other guys in the office were very friendly and welcoming as well. We also bought a pickup truck from them in the past that has also been a very reliable and dependable vehicle. They stand by their word and in today's world that goes a long way and means a lot. I honestly can't say enough about them. I very, very highly recommend them for both rentals and buying. We will definitely be doing more business with them in the future!!

From the owner: Dependable Auto Sales specializes in quality used cars, trucks, and SUVs, flexible financing…read moreoptions, rental vehicles, and automotive service. We pride ourselves on honest customer service and helping drivers throughout Cookeville find a dependable vehicle they can trust.

We recently moved to Cookeville and wanted to buy a RAV4 locally. We worked with Jennifer and…read moreafter we got situated here went in and ordered a RAV4. We knew it might take awhile but after a little over a month, Jennifer texted us to say that they received one that was very similar to what we ordered. She got us lined up for a test drive and within a couple of hours we drove off the lot with our new RAV4! Jennifer went above and beyond to help us be able to purchase this one and was extremely friendly, efficient and helpful every step of the way for my wife and I! Jane and I would like to again say thank you to Jennifer for everything she has done! We will definitely buy from her and Cumberland Toyota again! If you are in the market for a Toyota, we highly recommend you stop in here and ask for Jennifer Marshall!

Traveling on state hwy 40 E, heading to Knoxville, our vehicle , a Toyota hybrid , Needed attention…read moreon an problem that we believe could be a health issue.Stopped in at Cumberland Toyota in Cookeville TN, I know it's Friday morning, but right away they had no time to help us out. While in their parking lot, looked up the next Toyota Dealer, no problem, bring it in, will take a look. Thank you Knoxville Toyota

FANTASTIC DEALERSHIP!!! My vehicle purchase experience was the BEST ever. My salesman Shane…read moreThroneberry was great, he treated me with respect and made the deal quick and easy. The Sales Manger and Finance manager made the purchase easy, quick and painless. This is a truly different kind of car dealership, that truly wants to make a lifetime repeat customer. I will never go anywhere else to buy another vehicle, they were that good!!!

Don't be deceived by their 30 day bumper to bumper guarantee, that gave me more confidence in them…read morethan I should have had when I bought my jeep from them. I noticed a crack and a chip in the windshield, which is a safety concern, and they would not help. Take your business somewhere else.

I bought a brand new Nissan Versa S manual from here and my experience was above all expectations…read more I went through cars.com so my price was already negotiated. I am from California and worked with my sales guy Lance and he went above and beyond to get my car I wanted. I drove from California to Tennessee to pick it up and drive it back in hopes there would not be any tricks or scams. Much to my pleasant surprise, there was NONE and everything was cut and dry. My interest rate on my loan was even lowered than pre-negotiated which was nice. I was very skeptical coming from the other side of the Country to buy a car but the entire process was very upfront with no hidden markups or hidden upgrades I did not want. Thank you to Lance and the Nissan team there for making this a trouble free comfortable experience. I love my car. I am certainly recommending you guys to my friends, family or my fellow Yelpers! It was certainly worth the long drive for a great buying experience. I will definitely be buying from you guys again in the future.

soon as they get your money that are done with you. I give their Service dpt a neg star. just…read morebought my wife a new vehicle last week and it wasn't from this place. nothing special about this joint.

Mark Shirk is a very valued salesman at this Chrysler Dealer. We all have experienced the "Car…read moreSalesman" nightmare! its 5 almost 6 years out for us. We bought our truck from Mark at the dealership. He's been there to help ever since. Anything I need help with he always has a moment to spare. Mark is an honest man. And a God centered man. I highly recommend him. I will go back to him for my next purchase.

Mark Shirk, was my sales person. He has integrity and will help you in your purchase. The customer…read morecomes first. He is a fine and honest man to do business with. I would recommend him for all vehicle sales and he is the most knowledgeable about the vehicles he sales.

they consistently provide quality repair and maintenance for all my Toyota vehicles. I have been…read morecoming here for a long time. their body shop is also too notch.

My 86-year old mother and I found ourselves stranded with car trouble. We were driving my 2025…read moreJeep Wagoneer, with only 2244 miles, when we had engine trouble at a nearby Rest Area. We were towed to Cumberland Auto Center, and they saved us. Being 2 days before Christmas, the part needed was not going to arrive overnight. Kris and the team got the part ordered, put us in a loaner vehicle, moved all our luggage and coolers from the Wagoneer to the loaner, and got us back on the road in a few hours. When we came back through the Saturday after, my Wagoneer was fixed and within 15 minutes, we were back on the road again. I can't say enough about the service as well as care they gave us.

We were pleasantly surprised by the exceptional customer service provided by Josh Savage, Service…read moreAdvisor, and other staff members. Mr. Savage analyzed and determined a problem with our front & rear breaks in a friendly, professional & expedient manner. We highly recommend Cookeville Honda for service! Sue Kelly-Graham & Terry Graham

Took our 2025 Honda pilot in to the service dept because air conditioning blower kept going on and…read moreoff. This had happened right after we bought the car new, last year. They replaced the blower. Now a year later it is going out again. The service guy said it was working fine. There is some thing wrong with it as it is hit and miss as to whether it is going to stay on. We paid for CAR DOC and the service guy said, " just bring it back if it happens again." Then he called my husband an "old man". Rude and implied we were lying about the faulty air conditioning blower. Lousy service and will never deal with Cookeville Honda again. We were told the service mgr would contact us. Never happened

The service department was very helpful when my Toyota Sequoia ball joint broke off at Wendys. It…read moreis a known problem that has been recalled yet happened again and was up to me to repair it. Chevy was close and the price was not cheap, but neither was their work. They fixed it and put me on the road. Thanks Guys

Brought in my Cadillac XT6 for repair. Parts have to be ordered. A return visit is in the works…read more So far, I've been treated well and honestly. I will update this review when my XT6 has been fully repaired. ***UPDATE*** I received a call that the part they ordered for me had arrived at the dealership. They had an appointment made for me a day later. It took 3 hours to complete the job. Everything worked as I expected it to. It was a pretty simple process. I have no complaints, the service department kept me in the loop as needed. I see all of the negative reviews here, but Carlin Chevrolet took great care of me. I'd return for service again if needed. I drove 50 miles from Kentucky because they honored my independent service warranty contract. That was a win-win for me.

Lucas at Cumberland Kia is the definition of excellence…read more I came in needing a new tire, but what I received was far more than a simple service appointment. Lucas carried himself with a level of professionalism, care, and integrity that you don't see every day. He didn't just replace a tire -- he restored peace of mind. He moved with confidence, explained everything clearly, and treated my situation like it genuinely mattered. There was no rush, no attitude, no shortcuts -- just someone who takes pride in doing things the right way. In a world where customer service often feels transactional, Lucas reminded me what true service looks like: kindness, skill, and a commitment to making sure people leave better than they arrived. If you want someone who goes above and beyond, someone who turns an inconvenience into a moment of relief, ask for Lucas. Cumberland Kia is lucky to have him, and customers are blessed to be served by him. One of your ultimate favorite customers Honey Burford

I brought my car in for a repair and I could never get a hold of Cumberland Kia to check on the…read morestatus of my car. I called every department multiple times trying to get connected with the service department to check on the status of my car and they would say they would call me right back, yet I would never receive a call back. The service department never answered the phone. I am very frustrated with my experience here considering it is already a large inconvenience to not have a car, and on top of that I am having to get past poor customer service and no communication with the dealership. There is no comfort that my vehicle is in good hands.