I called and tried to talk to a nurse about a procedure that I'm getting in 3 days and after over…read more30 minutes waiting,NO nurse pick up the phone to talk and asked what I needed.that makes me think ,right doctor, but wrong clinic .or maybe Dr Rice's nurses are too busy,that not even after 30 minutes they still can not answer the phone and talk to a patient

After completing an in home sleep test ordered by my primary Doctor, I was referred to Iowa Clinic…read morepulmonary in Ankeny. Iowa Clinic ordered a second more extensive in home sleep study. Both tests revealed I had sleep apnea. Iowa Clinic ordered me to do an in lab sleep study. Would not fill CPAP rx without it. My primary did not support need for in-lab. After pre-authorization I was told my out of pocket would be $156. I attempted the study but could not sleep. Subsequently insurance denied claim, reason was the study was not necessary. Stating an automatic machine could have been used. Iowa Clinic then filled the rx for the CPAP. I received a bill from Iowa Clinic for the failed sleep study for $2100.00. I tried to get an answer from IC as to why the sleep study was necessary and why a failed study would cost $2100.00. The only answer I received was they did everything they could with the insurance co. and I owed the money. I appealed the denial and it upheld it was unnecessary. I requested a third party review through the state and again, ruled unnecessary. I will never step foot in an Iowa Clinic again. I have changed to a different provider to monitor my sleep apnea.

I have never had a bad experience with Dr. Hockett. Very down to earth while still maintaining a…read moreprofessional image.

Everyone at this clinic is super kind and competent. It's a great location near Hyvee, Mainstreet…read moreCafe, and a car wash on the corner of Oralabor and State. Meghann Smith is my doc and she is the best! A good listener, kind, and thorough. I hear they have a super friendly new Dr. that does OMM treatments here, but honestly Id be happy to see any of the drs. here.

From the owner: We are MercyOne: a connected system of health care facilities and services dedicated to helping you…read morelive your best life.

I am giving a one because of how the labs our handled. We waited 20 minutes and the receptionist…read moredidn't come out for name was rude. And was playing around on the computer. Claiming to bc dealing with another patient when there was only one person in there an another blood drawer was actually handling that patient.

Do not care for you and don't take worries into consideration. Only went cause there only one open…read morein the morning. Do not go if you have other options.

Very professional care at the Clinic and at Urgent Care. The front office staff are very efficient…read moreand Dr. Mitchell and her nurse are very caring.

Mercy Clinics are so easy to work with and the staff here is always top notch!! They are all very…read morefriendly and knowledgeable and make sure that you are well informed to anything going on. Really easy to ask questions and they give you plenty of time to make sure all of your concerns are taken care of.

I feel disheartened and ignored by this clinics attention and overall sense of urgency to a very…read moreserious medical condition for which I am now battling. Until now, I had been looking for a diagnosis for over 5 months. To obtain a referral to a specialist would take 2-3 phone call reminders on my part before any action would occur. Instead of digging deeper into my atypical symptoms, I was repeatedly told I was dealing with anxiety and stress rather than helping me identify the true issues. When I got to the point of needing an internal medicine referral, I had to call the clinic back 3 times before appointment was finally scheduled only for the appointment to occur an entire month later. I lost precious time in my search for answers despite repeated phone calls, clinic visits and a couple of trips to the ER. I have formally moved my care to Mercy - and feel like somebody is taking my concerns seriously!