I love this clinic. All the providers listen and care, educate with every interaction, and go above…read moreand beyond to provide excellent care.

I just had my first appointment with Dr. Steinman and all I can say is I am so impressed! They…read moreallow me to be the parent and make informed decisions for my baby instead of being guilted into what the status quo tells you to do! She was very approachable and I found myself able to ask questions that I was scared to ask at my babies previous clinic because I would get an eye roll or a talking to. I am so happy I made the switch!

This clinic did testing to determine that I did not have minaries. Another two clinics told me that…read moreI was losing my hearing, and had mineries. Iowa clinic got it right. The physician was helpful and kind. And the person doing the testing was thorough and considerate. Thank you, Iowa, clinic E N T.

Dr petts is awesome. She gets to know her patients and provides great service. Every time I call…read morewith a question I receive a call back that day or early the next day (if I call very late in the day). Dr petts and her team are always willing to listen to concerns and explain everything in great detail. They are usually pretty much on time for appointments-which is a huge plus. The only negative thing I can say is there computer system will only schedule out a couple months-but if you need a six month appointment they do send a letter to remind you to schedule it.

I've seen a lot of Doctors and Dr Munro is hands down the best provider I've had. Dr Munro is…read moreabsolutely the best. I had cancer and also have it again and Dr Munro was/is always there for me. He is kind, considerate,caring, professional and has much empathy. He listens when I need to talk, sends me wherever I need to go. I had a meltdown and called the office and they asked him if he could squeeze me in and he said of course. He doesn't even mind my crazy. I wouldn't ever see anyone else. I hope he is my Doctor for the rest of my life, because I don't want to start over with someone else. I'm not sure I'd be here if it weren't for Dr Munro. I also see Kim, the therapist and she is wonderful, she listens, talks things out with me. She's the best. I also want to say that Diana (Dr Munro's nurse and Amy the other nurse are so kind and thoughtful. Bailey Webb treats my son and husband and she has always been helpful. The girls at the front desk are always pleasant and professional. I absolutely love this office and I hope it never changes. Sometimes you get what you get by the attitude you present, if you go in all crabby and demanding, you're probably not gonna get the best care you want, they will try, but you won't think it was. So, go in with knowing that they are human and so have bad days, probably because of a difficult patient... so try and give them a break or a second chance.

Unprofessional and rude! We tried many times and to get documentation from Dr. Munro and the clinic…read moreto get paperwork in a timely manner which was not done when needed and we requested to speak with the clinic manager on numerous occasions by email, voicemails and other means which never happened and no call from them. Dr Munro kept asking for visits to have paperwork filled out that we needed and charged our insurance when the specific paperwork was not sent over until multiple emails and calls were made to only be placed on hold for over 5 minutes each time and no one would answer and then calling back to be placed on hold even when told no when asked to hold and that I didn't want to be placed on hold and Bree would place me on hold anyways. I sent an email and left a voicemail for Dr. Munros nurse to call me back as we just needed confirmation that the doctors were sent and the fax confirmation with information and documents sent directly to us. That wad finally done 2 days after my 3rd visit by Dr. Monroe as he called us back hours later as he was just now faxing over the information information that we needed and that was two days after our appointment with him to get the exact documentation. Nothing like milking our insurance company for unnecessary visits. And then the doctor wants to terminate our relationship because they couldn't follow through with getting the documentation sent over when we originally had our visits! We never received a phone call from the clinic manager or clinic Director as we requested this numerous times by emails and calls to get this issue resolved and to get feedback. The nurse should've sent the information over the day of the appointment which never happened. The doctor was sending it two days later when we finally got a phone call from him!! the only thing that Monroe wanted to do for long Covid say to drink enough water, eat well and get enough sleep. seriously?! no other treatment is available out there for this?? this clinic will be one that I tell everybody to stay away from! If you're seeking Long Covid treatment, this is not the doctor that you want to see! They don't follow through with the things as they should in a timely manner and the only treatment they recommend is what a normal physician would recommend. Ridiculous! And to say that I was abusive to staff to say "No" to being placed on hold is a lie!! I terminate my relationship with Dr. Munro as he is not someone I would recommend to anybody and exaggerated the truth to what really happened and is only covering for his nurse not doing her job to send what I needed over on Monday when I had my appointment as that wasn't done even by Wednesday when I sent emails and then started calling. Why would I want to continue to see somebody that doesn't take care of my needs as a customer for a service that I have paid for. Possibly insurance fraud? 3 visits for paperwork seems a bit extreme... and to get the correct paperwork? Sounds a little excessive to me!! If I could give them a -5 stars, I would!!

I'm so frustrated with this care team. I don't know if the people just don't care, or they are…read moreoverworked, or if this is an issue with the myunitypoint, but I have tried and tried to get this office to send my prescriptions to the appropriate address and they just don't do it. I have tried calling the office, I have tried using the portal, I brought it up to my doctor in person, I brought it up to the office staff when I was there in person, and I have consistently been very polite in addressing it. Finally I sent a frustrated message through the portal, but the care team never read it or replied. Because of this I have ended up having to go without my medications repeatedly, I have had to spend endless amounts of time on the phone with the office and waiting on hold, and explaining the situation to pharmacists. The only conclusion I can draw at this point is they don't care. For any clarification that may be needed I have been traveling for work for 17 months, but have repeatedly been back to Iowa and attended any necessary visits. I have explained the situation of my travel to the care team probably 2 dozen times at this point, but still about 85% of the time the office sends my Rx to the wrong place. It is so frustrating.

Great staff! Receptionists are always friendly and cheerful and the nursing staff is just as great!…read moreDrs are very informative and will actually sit down and take their time with the patient...Overall these are some great people and I fully recommend them to anyone needing great medical care!

I was in Monday for a dot physical and did not pass due too diabetes' and I didn't know I had it my…read moreglucose level was at 449 and was told I didn't pass and to see my primary Dr nothing about it's way high so went home and Tue night went to ER and was at 591 had blurred vision they treated me and got down to 341 and to see my primary Dr to get on a regimen a lot a people when I told them what my level was said I could of had a stroke or be in a coma and Doctors now doctor was trying to sell me other services very unprofessional

I walked in on a Monday at 5:30 PM (They are open until 8:00 PM that day). There was only ONE…read moreperson in the waiting room. Took forever for that person to be seen. Don't these places usually have more than one service provider? Then, after that person finally got seen, it seemed to take forever for ME to get seen. Meanwhile, five more people walked in after me. Hope it didn't take forever for the five more people. But, once I got seen, the Physicians Assistant who saw me was quick AND thorough. I had an ear problem. Got it diagnosed quickly. The Physicians Assistant was very friendly and nice. She also was able to "shoot" a prescription to Wal-Mart and I was able to get it. One thing I was surprised at, they didn't require you to fill out a 10 page thingie on health history. Ok, whatever. They were also ok with me not providing my SS number for my claims, it's not required. The seemingly long wait time irked me when there was only ONE other person at the time I went in, but I would go here again if needed.