After Primo Water acquired Alhambra, I needed to find a new water delivery service. Based on the…read morereviews, Water World seemed like a promising alternative. Unfortunately, my experience was incredibly frustrating from start to finish. It took over a month just to get my deliveries established and running consistently. Once deliveries finally began, I encountered ongoing billing issues. The company repeatedly withdrew money from my bank account, sometimes totaling more than $300 in charges. Whenever I questioned the charges, they pointed to a long list of junk fees. I've never seen so many junk fees on an invoice, especially considering they already charge $17.99 per bottle of water. To make matters worse, I was charged for water that was never delivered. Trying to resolve these issues was nearly impossible because it was extremely difficult to reach someone who had the time or ability to review my account and explain what was happening. Reliable delivery, accurate billing, and responsive customer service are the bare minimum expectations for a water delivery company. Unfortunately, Water World fell short in all three areas. I cannot recommend this company, and I would strongly encourage anyone considering their service to carefully monitor their invoices and bank account for discrepancies.

Inquired through their website and heard back within an hour. They provided a quick quote and were…read morevery flexible when I asked to move my delivery up. My first delivery arrived fast, and their response time has been excellent. First impression is top-notch!

This is a great water delivery company! Always accommodating and great service. I highly recommend…read morethem.

We found H2O Water Company a little over a year ago and it's been such a refreshing change after a…read morepainful and toxic experience over many years with a corporate water company. We truly thought we had no other choice but then found H2O. We love that they are a local business, their communication is great, and support when we need it has been really great as well. They recognize our unique business schedule as a school and make it easy to make adjustments as needed. Water cooler options were so much better as well and they keep it affordable which we greatly appreciate. Highly recommend!

ATTENTION: Under New Ownership…read more I just purchased a Water Machine and was searching for a water store nearby. To my surprise there was one couple blocks over from my house. Read some reviews and apparently there was a really rude woman working there so when I went in, I prepared myself to deal with her. To my surprise, the Water Specialist working there was very pleasant and knowledgeable. Nothing like the things I have read. Turns out it's because it under new Ownership. She Smiled alot and offered up information I hadn't thought about. Blessed be this business because I'm a Firm believer in "Good things to Good People." The store was clean and organized. Had some other Store Items like Lotto Tickets, Drinks, Snacks and a Toy display. And even though there was some construction going on outside there was plenty of parking close by. She nicely instructed me how to use the Bottle Cleaner and Fillers and seal the bottle properly. I bought the Water Bottle and a few Lottery Tickets and was on my way. Easy as that. Thanks L&L Pure Water! EDIT: BTW, the water tastes Great!

Cashier lady was very rude and impatient! It was my first time getting water refill and I tried to…read moreexplain to her that it was my first time. But she didn't bother listening to me. She had already given me attitude when I came. I asked her if I can wash the gallons using the faucet and she said yes but was not paying attention to where I am referring to. When I turned it (drinking faucet) on. She yelled and got mad at me because the water splashed all over. She's like, "why you do that! You are wasting the water!" And I told her again, this is my first time. I dont know where I can atleast wash the inside. I even offered to pay extra for the wasted water and clean it up for her. I just really needed to clean the gallon thoroughly before I refill them and this is the reason why I had to come in and get the refill. But the lady wasn't too understanding about it and refused service to me.

Horrible Service - Drivers Ignore Instructions, No Accountability…read moreI've been a customer for years, but the service has gone completely downhill. Water used to be delivered right to my front door -- now, for the past few months, drivers have been dumping it out on the street at the base of a shared driveway. This not only causes confusion (since multiple homes use that driveway) but is also a complete contradiction to what the company advertises: home delivery. Last month, I called and was assured delivery instructions would be added to my account. Today, I caught the driver in the act -- and he admitted there were no such instructions. I played him a voicemail from one of their supervisors who had promised the issue was being fixed. The driver basically shrugged it off and refused to bring the water to the front of the house. He told me he had a dolly but wasn't willing to use it. Instead, he offered to put the bottles in the trunk of my car and told me to ask someone to unload it for me! Absolutely unacceptable. He refused to provide a full name or contact info for a supervisor. At that point, I told him to take the water back which he did as I'm not accepting deliveries left out on the street. They still had the nerve to charge me for a delivery that was not done! Their customer service is completely disconnected from their field operations. They advertise "delivery to your home," but that's clearly not what they're delivering anymore. If you're considering this company, beware: you might end up dragging 40-pound bottles off the sidewalk yourself. I've emailed and called multiple times -- nothing changes. They don't care about customer experience anymore. AVOID THEM!

Title: Frustrating Experience with Primo Brands After Recent Merger…read more Over the past two months, my experience with Primo Brands has gone from bad to worse, largely due to their recent merger with ReadyRefresh. Initially, there was a month-long delay in my water deliveries, which I patiently accepted after being informed about the merger. However, the real issues began when deliveries resumed. I was promised a courtesy delivery of three free gallons to make up for the delay, but instead, I ended up receiving multiple deliveries back-to-back, leaving me with an overwhelming amount of water that I couldn't store in my small apartment. Contacting Primo Water's customer service was another frustrating ordeal. Every time I called, I was transferred from one agent to another, having to repeat my story multiple times. By the time I reached the third agent, I was exhausted--and this happened more than once. Despite all my efforts, I ultimately decided to cancel my subscription because the experience was simply too frustrating. I know that a representative may respond to this review with an apology and a request to "please call us or send us a message with your phone number," but honestly, that doesn't change the experience I've had. P.S. As I was about to submit this review, I noticed that many other customers have reported the exact same problems: poor communication, excessive deliveries, incorrect charges, and difficulty getting through to a real person. What's even more surprising is that the manager's response to almost every review is identical--an apology and a vague request to contact them with your phone number. But they never say where to send it or whom to contact. If you're truly offering help, please be specific: What number should we call? What department or person should we message? Without that clarity, your responses feel like empty gestures.

The owner is very nice and friendly. Exceptional price compared to other water stores. The owner…read morestrings tennis rackets for a reasonable price too. He also provides key duplicate service. Highly recommended.

It's labeled "pure water" on the banner. nothing else is sold inside, just water and plastic…read morebottles. .buys: stuck .25 cents in the outside dispensary slot and got a gallon of water. -price not noted. just a guess and wish. drips: -parking nearby.

The most Important thing here is the water taste good and kept clean. They even added two spouts…read morewith Alkaline water. The owner is super nice. You can have an account set up as well. We come here from Milpitas because the two pure water in Milpitas taste horrible.

I started my home water delivery service with Water Emporium today. I placed ordered in the…read moremorning and had it delivered within hours. Meet James /owner. Very polite gentleman looking forward to continue my service with Water Emporiums . James explained everything in detail how and when and if I needed even earlier just to give a call he take care of it . Thank you James. love Water Emporium. His prices beet all other companies.

Set up was super easy and fast and their deliveries have been ontime. The water itself is great…read more I appreciate that the delivery driver has called before each delivery to confirm how many bottles we need. Their office has gotten back to me quickly everytime I have had a question.

Recently switched to Water World. Set up was flawless. Today was our second delivery which had a…read moreslight delay. On a Tuesday morning, I texted that we had half a bottle left and got a reply that within 3 business days 6 new bottles would arrive. We ran out of water on Thursday and I texted to confirm delivery will be made. Received a text on Friday that the delivery was confirmed for Saturday morning. So, a little more than 3 days but otherwise happy and I just know now to make my request earlier.

My family used to drink LOTS of individual bottles of water, but we got sick of hauling it from…read moreCostco and then having to deal with lots of empty plastic bottles. I looked into getting water delivered in jugs from Costco, but I didn't like the idea of being locked into a subscription plan for the water AND paying them a monthly fee to rent the water dispenser. I found Paradise Water and they've been great. I just send a text message when I'm running low, and they deliver exactly the jugs I need to my house. There's no subscription, so if we need more or less it's no problem. I ordered a Bottle Buddy water bottle stand from Amazon, which has been a great solution. It's cheaper, the water tastes good, AND it's more environmentally friendly.

Jose is responsive and very reliable! After sending him a text to request for waters, I am able to…read moreget waters the next day, or at the latest, within a week which is great service. I have requested water deliveries in San Francisco and Oakland and all deliveries are smooth. He delivers the waters to your apartment, which is much better than lugging gallons of water from the store to the apartment. Would recommend!