I've had 0 problems with H2O Water Company delivering to my business. Their drivers are so nice and…read morewelcoming, and their delivery timing has always been impeccable. That is...until this week. My business was supposed to get a water delivery June 10th. By 4:30pm our water had not arrived, so I called, left a voicemail, and sent an email asking if something happened to our driver. June 11th. No reply so I called and after the third call FINALLY got a representative on the line. No apology, no nice conversation. Just: "our driver ran out of bottles. Your delivery will arrive June 12th." June 12th comes and goes, no delivery. June 13th (today) 2 phone calls and an email...and finally at 5:48pm (almost an hour AFTER my business closed) I receive the email below. If I had received ANY communication prior to this stating they were moving office, I would've completely understood. But considering it's like pulling teeth to try to get information out of this company, I'm really hoping my business doesn't cut ties with this company.

This business is just AWESOME to work with! They got me signed up fast, have reasonable prices, and…read moreare super easy to communicate with. They also have a nice service coverage area while I couldn't initially figure out if they could deliver to my home, a quick e-mail is all it took to find out more. Would absolutely recommend!

This is only my first delivery and 3 red flags have already popped out:…read more 1. Got the rental dispenser but it didn't pump water - the sensor next to the door is not working. Called customer service and got promised a replacement on the next delivery. We'll see. 2. Got the first bill of $67 with no promo applied to it. When I signed up online it showed a $50 promo and my first bill should be $17. That's why I signed up online instead of Costco in order to get the promo. Called customer service on same day and got promised a $50 credit should show on the next bill. Wait until the next bill I won't be surprised if they forget again. 3. Got a surcharge of $2 on my bill for credit card. No way online can you change or cancel the autopay. Called customer service the 3rd time and they told me you're forced to pay this surcharge basically as you cannot use a checking account to do autopay. And once you set up the autopay you cannot cancel it. You have to pay the surcharge unless you use a debit, which I don't have. Water itself tasted fine, but I feel like as an established company, it's ridiculous to have so many problems with just the first delivery - hardware not working, got the wrong bill, and offer no autopay options for checking accounts. I called 3 times on the first delivery date, and it's very disappointing.

Horrible Service - Drivers Ignore Instructions, No Accountability…read moreI've been a customer for years, but the service has gone completely downhill. Water used to be delivered right to my front door -- now, for the past few months, drivers have been dumping it out on the street at the base of a shared driveway. This not only causes confusion (since multiple homes use that driveway) but is also a complete contradiction to what the company advertises: home delivery. Last month, I called and was assured delivery instructions would be added to my account. Today, I caught the driver in the act -- and he admitted there were no such instructions. I played him a voicemail from one of their supervisors who had promised the issue was being fixed. The driver basically shrugged it off and refused to bring the water to the front of the house. He told me he had a dolly but wasn't willing to use it. Instead, he offered to put the bottles in the trunk of my car and told me to ask someone to unload it for me! Absolutely unacceptable. He refused to provide a full name or contact info for a supervisor. At that point, I told him to take the water back which he did as I'm not accepting deliveries left out on the street. They still had the nerve to charge me for a delivery that was not done! Their customer service is completely disconnected from their field operations. They advertise "delivery to your home," but that's clearly not what they're delivering anymore. If you're considering this company, beware: you might end up dragging 40-pound bottles off the sidewalk yourself. I've emailed and called multiple times -- nothing changes. They don't care about customer experience anymore. AVOID THEM!

My family used to drink LOTS of individual bottles of water, but we got sick of hauling it from…read moreCostco and then having to deal with lots of empty plastic bottles. I looked into getting water delivered in jugs from Costco, but I didn't like the idea of being locked into a subscription plan for the water AND paying them a monthly fee to rent the water dispenser. I found Paradise Water and they've been great. I just send a text message when I'm running low, and they deliver exactly the jugs I need to my house. There's no subscription, so if we need more or less it's no problem. I ordered a Bottle Buddy water bottle stand from Amazon, which has been a great solution. It's cheaper, the water tastes good, AND it's more environmentally friendly.

This is the best water delivery service in the Bay Area. I started using this service in 2023 and…read moreJose is always friendly and responsive with every delivery. We've had Jose delivering our water since the beginning and he cares about his customers and delivers good quality water. Scheduling is a breeze with same day turnaround. This is hard to come by. We had one of the big corporations before and had to schedule weeks in advance, with zero communication, we had to go online to download the invoice, if we forgot then they'd mail the invoice with an automatic $20 charge for late payment, this is a crazy way of doing business. I'm so glad we found Paradise Water, they are exceptional both in service & their product.

Inquired through their website and heard back within an hour. They provided a quick quote and were…read morevery flexible when I asked to move my delivery up. My first delivery arrived fast, and their response time has been excellent. First impression is top-notch!

My Girlfriend LOVES Water World's water- every time we go on a trip, she would whisper to me, "I…read moremiss water world's water." We feed the cats, cook, feed the plant, and even set our parents up with the water. Best tasting water especially because my childhood dream is to have cold water on demand and now I'm living my dreams with Water World. Excellent customer service- these people will get you your water when you need it! For water that is as crisp/ clean as this- I would pay big bucks. Luckily the pricing is VERY fair even below market value IMO Texted for a water delivery over the weekend and received it today. I like the efficiency

ATTENTION: Under New Ownership…read more I just purchased a Water Machine and was searching for a water store nearby. To my surprise there was one couple blocks over from my house. Read some reviews and apparently there was a really rude woman working there so when I went in, I prepared myself to deal with her. To my surprise, the Water Specialist working there was very pleasant and knowledgeable. Nothing like the things I have read. Turns out it's because it under new Ownership. She Smiled alot and offered up information I hadn't thought about. Blessed be this business because I'm a Firm believer in "Good things to Good People." The store was clean and organized. Had some other Store Items like Lotto Tickets, Drinks, Snacks and a Toy display. And even though there was some construction going on outside there was plenty of parking close by. She nicely instructed me how to use the Bottle Cleaner and Fillers and seal the bottle properly. I bought the Water Bottle and a few Lottery Tickets and was on my way. Easy as that. Thanks L&L Pure Water! EDIT: BTW, the water tastes Great!

Cashier lady was very rude and impatient! It was my first time getting water refill and I tried to…read moreexplain to her that it was my first time. But she didn't bother listening to me. She had already given me attitude when I came. I asked her if I can wash the gallons using the faucet and she said yes but was not paying attention to where I am referring to. When I turned it (drinking faucet) on. She yelled and got mad at me because the water splashed all over. She's like, "why you do that! You are wasting the water!" And I told her again, this is my first time. I dont know where I can atleast wash the inside. I even offered to pay extra for the wasted water and clean it up for her. I just really needed to clean the gallon thoroughly before I refill them and this is the reason why I had to come in and get the refill. But the lady wasn't too understanding about it and refused service to me.

After years of service, I had the pleasure of meeting our delivery driver today. Thanks to my…read moreinteraction with Art, I will be continuing my service as I was on the verge of canceling. I understand that businesses experience operational issues; however, as a large, well established corporation, it is essential to remember that customer satisfaction is crucial to revenue generation. I am leaving a five star review solely based on my interaction with Art!

We've been using ReadyRefresh for water delivery since January 2025, and the experience has gone…read moredownhill quickly. Our pricing has increased significantly in just a short time. For example, our delivery used to be around $58, and now it's suddenly $74 with no clear explanation. Because of this, we decided to cancel the service, but that's where the real frustration started. The cancellation instructions on their website do not work, and there is no actual option to cancel the subscription online. We've called three different phone numbers trying to reach a live representative. Each time, their automated system takes us through multiple prompts, only to route us to a satisfaction survey instead of connecting us to an agent or giving us a cancellation option. At this point, it feels intentionally difficult to cancel, which is extremely frustrating and unprofessional. Customers should not have to jump through hoops just to stop a service they no longer want, especially after sudden price increases. If someone from ReadyRefresh or Primo is monitoring reviews, please contact us so we can finally cancel this account.

We have been getting our drinking water here for about two years. It's filtered, priced fairly,…read moreand easy to get to transport thanks to the the little carts they provide. Parking can be an issue, but thankfully they have an unloading area that is reserved just for the store. They also have Mitchell's ice cream from SF. I haven't bought any yet, but I will rectify that next time. It's a pretty straight forward experience and if you want fresh filtered water, then this is the place for you. The store is also very well organized and clean. Bonus points.

Crowley Pure Water is a self-service refillable water place that is clean, organized and simple…read more Yet, they do sell some snacks and bottled drinks. I was surprised that they also sell Mitchell's Ice Cream there. $15.50 for 1/2 gallon tub. They have a good variety flavors. I've had the Halo Halo and Green Tea Ice cream which were both delicious. Support your local business.

My partner and I became a part of this service earlier in the year and for several months now we…read morehave restricted our consumption to only spring water. I can verify its truth of being alive as we had the beautiful turquoise algae begin to show in one of our jars (it was in direct sunlight), the water is truly alive! Pat and Matthew, the drivers, are always great to catch up with and you must know, they work very hard to get the water to our homes. Everyone is appreciated!

So easy just to go and ask what their products are and how much it cost, get your bottles filled…read moreand they take everything to the car for you. Busy place, lots of customers in the middle of the day, and yet they flowed and took care of everybody quickly

Don't go here! They sold me a bottle that leaked all over my floor. Worse yet they told me I should…read morehave checked for leaks before leaving the store. I purchased a 3 gallon container with a spigot. i discovered later that the spigot was installed improperly and therefore it leaked. They do not honor their own workmanship.

This is my go-to water refill spot in the area. The water quality is excellent -- clean,…read morefresh-tasting, and noticeably better than most other stations I've tried. You can tell they maintain their system well, and that makes a big difference. Pricing is very reasonable especially when buying the water discount program; given how consistent the quality is. I'm able to fill up multiple jugs without it feeling like I'm overpaying, which is rare in the Bay these days. What really stands out, though, is the staff. They're always kind, welcoming, and respectful -- just good people doing honest work. There's no pressure, no attitude, just helpful service every time I stop by. If you're looking for a reliable place to refill water around here, this is it. Glad this spot exists -- it's become a regular stop for me.

Stopped the service on 3/20. but they still charge me minimum service fee in April and May…read more And when I asked them to scan a copy of water delivery confirmation, they added $30 extra fee for scanning a copy???? and $15 for a 5-gallon bottle delivery if you don't sign a contract, can you believe this outrageous price? I can get it from other place for $6

it's makes sense that they do water delvieries. the shop itself is too small to handle walk ins…read more they also close on sundays. parking is terrible here. outside dispensary broken too. @.50 a gal wasn't tempted to fill up. still having an option would have been cool.