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    William L Mullen, MD

    3.0 (2 reviews)

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    Eastern Idaho Regional Medical Center

    Eastern Idaho Regional Medical Center

    2.2(54 reviews)
    62.2 mi

    I had the opportunity to spend a significant part of this year evaluating the Idaho Falls/Eastern…read moreIdaho medical system. This is specifically for the EIRMC ER, so does not replace my previous review, but adds to it. After being released from EIRMC for open heart surgery, I had another significant incident 11 days later. I was happily recovering, and was typing at my computer. Our dog ran in from outside, and I said, "Aura, go see your Mooooommmmeeeee." I told my spouse I felt very weird on my left side, so we immediately drove to the ER. I went in saying "I may have had a stroke." Quickly moved to an ER room, they ran multiple tests including an MRI. They told me I did have a stroke, but I wasn't exhibiting any further issues, so they kept me overnight for observation, but released me about noon the next day. That lasted about six hours. I took a nap as soon as I got home, then awakened to call my spouse. "I can't move my left arm and I can't walk well." Back to the ER, more tests and another MRI. They checked me in (turns out it was the same room I'd vacated earlier) and apologized for releasing me prematurely. The stroke area had grown, they went through a few theories over the next few days, settling on a Progressive Ischemic Stroke (PIS), one that "keeps on giving" :( Not much you can do about a stroke, I'd already been on blood thinners due to the heart surgery. After five days, I passed enough hurdles against another stroke and in initial rehab to "graduate" to the sixth floor - their inpatient rehab center. I still couldn't do anything with my left arm, could walk carefully with a walker and assistance, and my speech had improved, but I would be needing rehab for quite some time. I appreciated the ER's response, but of course wish I hadn't been released so quickly.

    My husband had a heart attack. It was the very serious one called "The Widow Maker!" The doctors…read moreand support staff at EIRMC were totally professional in their handling of this crisis. They stabilized my husband for 22hours but were ready all the time to take him into surgery if needed. The delay allowed testing to be done so the surgery early the next morning went well. They saved my husband's life! They were pleasant to work with and extremely professional in all aspects. I highly recommend EIRMC!

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    Eastern Idaho Regional Medical Center
    Eastern Idaho Regional Medical Center
    Eastern Idaho Regional Medical Center

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    St John's Health Urgent Care - Of the feedback that was removed

    St John's Health Urgent Care

    3.5(25 reviews)
    2.6 mi

    This review is long overdue! My family and I visited Yellowstone NP end of August/early Sept for…read morecamping trip. At the end of our trip, we started our roadtrip back home to CA and my bf had a bike accident on the way from the NP to Jackson. The nice local lady helped my bf and suggested for us to go to St John's Urgent Care to get him checked out since he had a small concussion from the fall and road rashes etc. We drove St John and got my bf checked in and he was seen very shortly after. His nurse was Allie and Justin and they were so wonderful, and may I add, also funny! They took really good care of my bf, from cleansing the wounds to dressing the wound. Although, it looked pretty painful when my bf had all his wounds cleansed, scrubbed with a sponge over and over until the dirt was out.. OUCH! He also got two X-rays, all ordered by Dr. Kevin, who, by the way, the sweetest doctor in urgent care we've met! He was so thorough and took the time to ask my bf carefully all kinds of questions to make sure he was okay. He examined my bf's helmet and examined all of his wounds so carefully. He gave his diagnoses and they were spot on after the X-ray results. When my bf was back home and went to see his family doc at the advise of Dr. Kevin, his family doc gave him the same diagnoses. Lucky to say, my bf's accident was barely at the threshold of being serious, so he was really lucky.. Overall, great facility and great people. I wouldn't want to say we would def come back again but if you ever find yourself in a hole...in Jackson, check them out first before going to the ER... We had a wonderful experience despite the unfortunate event.

    My daughter is a type 1 diabetic and, shortly after we arrived in town, her CGM stopped functioning…read moredue to the cold weather and she was feeling light headed as if she might be going low but at the same time had been dealing with highs so we needed to be cautious. One of her monitors (for which we had test strips) wasn't working either. We had one other monitor but no test strips. It was a Sunday evening and we quickly learned that all pharmacies were closed and that all T1D devices and test strips were behind the counter and unable to access. So we went to St John's Urgent Care. The front desk girl, barely put her cell phone down, and, with no one else in the clinic, treated us like a huge bother and said that we would have to sit and wait and have an appt in order to "see" if they could give her even a test strip to check her sugars. Maybe it's company policy, but it doesn't fit what you would expect from a medical professional, and the way she presented it was cold and careless with something as delicate as blood sugar levels. We went back to Smith's and a kind woman who worked up front brought us right to a manager who then took us to find a pharmacist who was there after hours. He, without hesitation, opened the pharmacy and helped us choose the best (quality and price) monitor and strips. That's what I call good business protocol. *(In fairness, we did not see an actual physician at the clinic but the front desk made it clear that she has zero compassion for the people coming in for help and who deserves that when dealing with an emergency?) I hope she gets replaced soon as I've heard that the actual docs and nurses are quality people.

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    St John's Health Urgent Care - Of the feedback that was removed.

    Of the feedback that was removed.

    St John's Health Urgent Care - Of the feedback that was removed

    Of the feedback that was removed

    St John's Health Urgent Care

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    William L Mullen, MD - cardiology - Updated May 2026

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