Very surprised to see all the negative reviews people have given this office. I myself am very…read morepicky about my chosen medical office; if I do not feel that I get the attention of the staff during my visits, or if I feel that the staff can't answer my concerns to my satisfaction, I will find another provider. I have been going to Lancaster Medical since moving to Lancaster area seven years ago. When I finally moved across town five years later, I decided to stick with Lancaster Medical as my primary care provider, even though that would mean 30-45 minutes drive one way per visit. That's how confident and comfortable I am in the care that they provide me. Lancaster Medical staff has always been courteus and personable to me, from the receptionists to the nurses and Physician Assistants, to the doctors themselves. My PC doctor is Dr. Kuehnling, and I have met him in person only once in the past seven years, but I know that he is in touch constantly with the PA that I see regularly in his stead. The PA, Emma, is always courteus and helpful, and never hesitates to answer all of my concerns to the best of her abilities. When she prefers to elevate my inquiries to Dr. Kuehnling, she always lets me know, and I can be sure that I will either get follow-up calls from Lancaster Medical later on, or I will get my answers when I make those follow-up calls. I have had needs to see a few different specialists so far. Each time, Lancaster Medical willingly provides me with referrals that suit my needs and requirements. I have not been disappointed in the kind of care they provide me. To make the most of your experience with Lancaster Medical (or any medical care provider of your choice), I'd suggest to be upfront and honest about the kind of experience you'd like to have with your primary care medical professional. If you prefer to meet directly with the doctor each time, say so, but be aware that the doctor will be busier than the PA and may not be able to see you as often. If you're fine with a PA but want to see a specific person, ask for that particular PA when making your appointment for the next visit. Also, please remember that like any other office, the staff is made up of humans who are busy, can't read minds, and may make human mistakes. If something is important to you, don't hesitate to make follow-up calls; your health is as much your business as theirs.

Mary Lou R Placed a call today at 12:35 p.m. January 23. I…read morewas "caller #9. I was going to hang up numerous times, but I really needed to see how long it would take to speak with a nurse. I went to "caller #2" at 2:55! Was "caller #1" at 3:35. It's now 4:35 and I'm still caller #1. Thinking at 5 p.m. the recording will go to "our office is currently closed"!!! Going to stay on, just to see what happens. It's now 5:15 still #1 and the office closed 15 minutes ago. Safe to say nobody works overtime to take calls, since they don't take them when the office is open! Looks like a personal visit is coming on Monday morning. WTF!!!! Nearly FIVE HOURS waiting to see what the hell would happen and NOTHING happened!

Absolutely love Dr.O'Neils Rheumatology wellness office. Dr.O'Neil, her PA, nurses & staff take…read moresuch great care of their patients! I personally like the feel of a women empowered medical office. They truly want to get to know you and your medical history! They won't stop til they have answers and your input! If your looking for a Rheumatologist than look no further. They'll send you for any medically necessary tests and review test results with you in office or over the patient portal. They respond to your voicemails within 48 hours unless your a new patient and then it would probably be longer. Discovered Rheumatology Wellness Center in 2017 and will be here for a long time. Remember they are flexible as to your medical treatments moving forward. If your looking for a relaxing and calm office setting this is your place!

Rheumatologists are few and far between in this area, but we are fortunate enough to have an…read moreamazing one here in Cheektowaga. As you may have read before on reviews of mine that when it comes to Doctors one of the things I insist on in my or my families physicians is Compassion and Knowledge and this practice has that in Spades. Dr. O'Neil is amazing, she was able to effectively diagnose and start appropriate treatment for an issue that has just recently cropped up in a family member. So starting off, the office has a calm, peaceful vibe. Its not just the staff, the colors are muted and pastel, the music in the waiting room is calm, the staff is welcoming and the waiting room has something you almost never see in a doctors office: comfortable furniture. The Nurses and the Doctor herself are top notch also. My family member went in with a migraine brewing to a visit, and the nurses made the room dark as soon as they were done with triage and spoke quietly out of concern. The Doctor offered acupuncture (normally something they charge for) to stop it in its tracks. Now I don't know if I ever believe that stabbing yourself with thin needles is spots is a cure for anything, but within 10 minutes she felt the pressure diminish and within 15 minutes the pain was gone. This is just ancillary service btw, the actual issue that brought my family member in was nailed immediately and a proper course of treatment was started right away and that, I might add, started reversing much of the Symptomology immediately. If you have an issue that requires a Rheumatologist I highly recommend this practice.

the worst doctors office ever!! they don't care about the patients at all !!! they make you jump…read morethrough hoops to get your medicine! the staff is rude. most hardly speak english!! the dr amy munro does not care about her patients at all. would not recommend to a stray animal !!! again worst practice ever !!! if you have them, drop them and run!!

WNY Medical .. Located On Broadway In Depew Is Incredible! The Staff Is Wonderful From Receptionist…read moreTo Doctors! I Have Been With Dr. Amy Munru For Years. Dr. Munru Is Knowledgeable In Every Area Of Medicine. If Your Looking For A Primary This Location Will Not Disappoint You!

Don't waste your time! The nurses are indifferent to your needs and are oh so quick to tell you to…read morego to a clinic if you're sick. They never try to see if they can make an appointment for another day and won't call in a script unless they can make a buck off you. After dismissing you they don't speak a word and if you ask a question you will only get a one word answer and it's probably "no"!

i have little to complain about this firm , everyone treats me well and judging from the other…read morereview they should be treating them for hypocondria !

Have to agree with the other one star here. WNY medical will literally call you everyday to ask…read moreabout medication changes, vaccination status, or try to get you to schedule an appointment for absolutely nothing. There is also a HUGE communication barrier and they won't let you speak with anyone in the office.

Been with Dr.Novelli his entire 43 years practicing. Compationate and always available to listen…read more Never one complaint in all these years about his ability. He and his staff are wonderful.

The office staff - receptionist and billing manager are beyond rude and unprofessional. I was…read morebilled incorrectly and was told that they have done it that way for 20 years. This excuse is always used when things are done wrong over and over. The billing manager 'Clifford' hung up on me after I questioned her billing practices. Before hanging up she said 'find a new doctors office' I will - Hopefully one that doesn't bill illegally. Then the receptionist said the billing manager is always right and too bad I can't afford my bill. It was billed incorrectly to rip of the insurance companies and clients. Its sad. This office is the worst I've ever seen. Good riddence.

I have been a patient at this office for over 5 years. The medical staff are fine, but the…read morereceptionists always sound miserable and rude. Another reviewer said it well, that you get the sense that you are bothering them. I don't mind the doctors which is why I have never bothered to go through the hassle of switching practices. Hopefully, someone from the office sees this.

Had my annual breast screening today at WINDSONG in Lancaster NY…read more They send a link to you in an email to upload all your information in advance of the appointment. It reduces your intake to about 3 minutes. I was in-and-out in about 45 minutes, not bad for two separate screenings. I would recommend WINDSONG for all your annual screenings

I've been going to this site for many radiological services. However this recent company takeover…read moreneeds some feedback. I had a mammogram and was told not to wait for the results.??WHAT?? Much better patient care and peace of mind if I get the results right then and there, if additional studies need to be done. Who wants to go home and get a call from primary care in a week or check your results on the portal?? Really guys (and gals)?? 2 years ago I needed more testing after my mammo. If I had had to go home and THEN come back in I would have definitely freaked out. Windsong execs please ask your patients what they would want before making these types of changes. Mammo results are done THAT DAY! I know because I'm a physician and have a brother who's a radiologist. I know how quickly they are available. Think about the patient and their care before cutting costs. Also, think of the environment and get rid of plastic bags that you put your newly laundered gowns in. Such a waste.

Completely unprofessional office and doctor. Be prepared to wait an unreasonable amount of time for…read moreevery appointment. No regard for the wellbeing of children overall, treats children like every child must be exactly by the textbook.

We have been going to Dr Gellman for 15 years we absolutely love her!! Not only her but her nurses…read moreand PA staff and other doctors in the practice are surpassed by none! We wait no longer than 5-10 minutes and when calling treated with the utmost care and respect. We had left our previous ped because of the staff and making us feel badgered when we would call for a concern. This has never happened in all the years with Dr Gellman, we are so blessed to have her as she our two oldest grew into adulthood and continues care with our youngest since birth