I was very pleased with my visit to New England Podiatry Associates. The office is easy to get to…read moreon the T (short walk from Green Line Chestnut Hill stop) or by car, since they have a parking garage in the building. The employees were very nice and friendly, as was Dr. Murano. He recommended conservative treatment for my buniin, although he did explain surgery options. I was glad that he did not recommend surgery if it was not really necessary. The whole thing went very smoothly and I would definitely come back here if I need a podiatrist in the future.

I had a follow up appointment for a concern that hadn't resolved after treatment. I called to tell…read morethem I'd be 5 minutes late because I was stuck in traffic, and they cancelled me directly because the doctor would be at lunch. Same doctor who took 30 seconds during the first visit that clearly didn't solve my issue. Maybe spending more time with patients and less time at lunch would actually solve their problems.

I have been a patient of Dt Starr's for years. I have followed him from the practice he started at…read morethe Faulkner hospital until he started Personalized Medical Care. I cannot say enough about the man and his practice. Doc is an "old school" Doc, if he suspects an issue, he gets tests done, if he thinks you need a procedure, he sends you for it, he runs the care for his patients, not some insurance company. He is always available and gets back right back to you. Brian the office manager, is on top of EVERY aspect of someone's care and runs the practice very well. Very glad I followed Doc to his new practice.

Terrible experience. I was referred to Dr. McCowan by another Dr. and arranged a meet and greet. We…read morehad a pleasant enough discussion, and when I called back to make a first appointment, I was 1) first given an appointment, 2) then called the next day to be told she was "full" and didn't have any openings but would call me back with other referrals, 3) then when I followed up, was told that in fact she was choosing not to take me on because she didn't feel she had rapport with me- from a 20-min nerve-wracking meeting. Unprofessional all around. Ultimately I'm glad I'm not going to be a patient of Dr. McCowan because her behavior in this non-clinical situation speaks poorly to what the experience of being her patient would be like. EDIT: After I published my review on Google, the practice manager responded by describing it as "slander." That is not only very unprofessional , but it is also FALSE. In order for something to be slanderous, it must be not true. I would ask for them to specify what was misrepresented or be more careful about the verbiage they use.

A long history featuring Hips (4) Not all mine. My late wife had 2 done and was happy with Dr…read moreMattingly, as was I for both my hips. Knees to come, I think.

Since Dr Van Flandern has moved to another practice it's not the same. I tried to get appointment…read morewith him and was told he only see patients that already know that they need knee or hip surgery. I ended up seeing a NP which when I made appointment was told that Brian was the doc's PA. I had an X-ray on my left knee . My right hip was in a lot of pain but was told that they couldn't X-ray it at this visit ....one body part per visit I was told. If this isn't the most screwed up logic I don't know what is. I rea like Dr Van Flandern but this new practice sucks.

Part of the UMASS hospital group . Rita J. Semaan, MD is by far one of the best Drs. in Worcester !…read more Great practice that has a full phlebotomist lab onsite . The entire staff is very nice and they care . They offer telemedicine calls during this time of Covid. I recommend them 100%.

I've been coming here for my mammograms for a long time…read more The staff is kind, skilled and efficient. Results are returned quickly. They are open Mondays through Saturdays with appointments as early as 7am. No one loves going for an annual mammogram but it's a must. Best to go to a facility where you feel well cared for with top-notch staff from technicians to radiologists. I appreciate the excellent care I have received here for many years. Ladies: Don't put off your mammograms!

You spend a fortune for evaluation tests to have no one get back to you. I guess I won't be getting…read morecare there after all. The staff in the mammogram and ultrasound area were wonderful. If surgeons are too busy to reply, should you be taking people's money to evaluate them in the first place?? I think that is terrible. I regret paying that doctor when I didn't get the service I paid for. I was trying to transfer all of care but definitely not now. This really made me sad, how little thought was given. Or effort.

After a disasterous visit with a podiatrist in Arlington, I asked Claude who the best podiatrist…read morewas. Dr. Basile. Was able to book an appointment in about 2 weeks. I him about the last podiatrist stating I had bonespurs prior to examination and I just wanted to get a handle on this since the weather was getting nice. I was examined, educated , xrayed, educted further and given the tools to repair my foot (Fitfoot orthotics, PT and if the Fitfoot didn't work a list of places to get high end orthodics.) You have to like a doctor that says we may never see each other again. Also, his team was fantastic, kind, friendly and helpful.

No one answers the phone. We've been on hold for 45 minutes. Poorly run office, disrespectful…read morestaff. No apology, just a shrug and a reminder of how demanding and unfriendly we are.

The councilors are great, but the front desk people are Okay. I can't complain too much because…read moreit's free.

Quick to schedule an appointment. Also impeccable bedside manner by the attending doctor and the…read moretesting staff. Two major issues with them. 1) They don't follow up at all. I went in for lab work, I was told I'd get results "within a week", both by the front desk and by their website. The day after I got an automatic email with a web-based account (mychart.bmc.org), where I could check my results when they were ready. Awesome & efficient, I think. 2 weeks later there were no results online (and still aren't 3 months after my visit). I called, and they gave me my results on the phone, with an attitude like they were just sitting on them for the last few days waiting for me to do exactly this -- call them when I thought they might be ready. I don't know what's worse -- making patients wait extra time to find out results, or how crappy it would be for someone with some major disease to have the front desk confirm their name on the phone and then give them their results in earshot of anyone waiting in the lobby ("Oh Mrs. Jane Doe? Last four digits of your social? 5555...let me check...yes, you came back positive for HIV. When can we schedule a follow up appointment?") What's the point of your online system if you don't use it? I still don't have any official lab results from my visit, either online or mailed to me, so if a partner wants you to show them a clean bill of health you are S.O.L. if you come to get tested here. Keep that in mind. 2) They are outrageously priced. The testing work is indeed free (I think), but that's it. I got an invoice after my visit showing they tried to collect over $60 from my insurance, got $40 (i.e. the MAXIMUM REASONABLE AMOUNT insurance thinks it should cost), and were billing me for the remainder. When I checked on it, the bill was actually for pharmacy services -- a single dose antibiotic to be exact, with a common retail price of $8-$10 in most pharmacies, but over $60 from them. I have no idea why it is so much higher. Maybe they insist on using brand name instead of generic, it wasn't discussed and I wasn't really given an option when they gave me the drugs in the clinic so I can't say. So just be mindful of this if you receive any treatments in the clinic, which is regular practice to do for common STDs before lab results are completed if you are high-risk -- i.e. you had contact with a partner who later informed you they found out they have an STD, which is probably why you're going to get tested in the first place. If you get treated there, you'll pay through the nose, especially if you came in without insurance because you thought it was all free. Maybe you'd be better off asking for a prescription for any drugs they want to give you, taking it to a pharmacy and paying 85% less -- do you really need a doctor coaching you on how to take a pill? Great medical staff, but an administrative cluster-F.

I was told by Doctor Butlers staff this morning that he would not see me because i didn't have a…read morecopay which i was never told to bring. I made the appointment over two weeks ago and took time off work to attend and was told he wouldn't see me when i arrived. I would have thought the care of a patient is much more important but evidently to him it's the copay that matters. So, you may want to think twice before seeing him seeing the copay is more than what you are seeing him for. I did tell her to bill me and i will send it in.

I was amazed at the kindness and skill with which Dr. Butler worked to remove a deeply embedded…read morepiece of broken glass from my right foot. I was his last patient before his lunch hour. He worked through his entire lunch hour out of compassion for me, as his patient. Further, he did an excellent job of removing the glass -- and of abating my pain! Bill Pfeiffer, Jr. West Roxbury, MA 02132