Be assured that when you hire the Van Sants your home will be well taken care of. Buddy discovered…read morea plumbing issue that needed to be addressed while the house was vacant. He took care of it right away and made sure the rest of the home was safe and sound. Professional, friendly and reliable -I highly recommend Van Sant Home Watch!!

From the owner: As graduates of The Home Watch Academy and certified Home Watch Reporters, Geri-Lynn and her…read morehusband, Buddy, know how crucial it is to protect your investment. The combination of our extensive experience in the construction industry, technology expertise, and a personal family-owned touch provide Van Sant Home Watch a strong foundation to watch over your property when you are not there. As certified Home Watch Reporters are background checked, fully insured, and bonded. Serving all of Horry County.

Match Property review:…read more I was optimistic within this management company. I had moved into my unit in Surfside Beach, SC on March 27th, 2025. Morgan was aiding me at the time and was very wonderful during the inquiring process. I did not receive a walk through however she was able to let me check out the property. I build homes for a living and have walked through inspections. I didn't notice any major attention issues. However, the housekeeping was below sub par. A few days later I noticed a water spot after a large rain. (Thinking maybe the roof was leaking.) Turns out the AC units draining system was not professionally installed. I had contacted Morgan to get maintenance. She was very adept to communication. However, the maintenance team was lacking luster and not reactive at all. After a few days I had repaired it myself and communicated that to her. Maintenance showed up the next day to resolve the issue; however, I informed him I had already repaired it. I did notify him that there was water damage on the sheet rock just below the unit next to the air return ventilation. He assured me that he would repair the water damaged spot and repaint. I waited a few weeks, then a month passed and there was no communication. Had inquired a couple of months later with Morgan. She informed me she did not work there any longer. Flash forward to November 11th, 2025. I had been out of town due to work for a few weeks. Returning back to my unit, finding out my stove had not been working as it threw an error code. I had informed the company, and they stated they would send someone out to check it out and repair or replace. A week went by with no communication, and I reached out again. They informed me they had reached out to the actual owner of the unit. This process went on for over a month. No stove, causing expenses to prepare food elsewhere or order out. This was finally resolved close to Christmas. During this time, I was unable to make a rental payment and asked to postpone but no response so I was charged $175.62 in late fees. I had reached out to the owner, Mr. Leopard. After some back and forth dialect he had stated the company does not discount rent for the next month or refund late fees and it would come out of his pocket. However, I have not received that reimbursement. The new point of contact Sarah when she was asked by myself when I get my security deposit back, she stated I never paid one. However, around an hour later she stated she made a mistake. I am thankful she rechecked her sources. However, had she not I would be out that as well as the $175.62 in late fees for the month of December. She did inform me a cleaning fee would be assessed upon moving out. However, the unit wasn't what I would call clean, nor would my family who owns a cleaning company state the same. I could justify paying a cleaning fee out of my security deposit upon moving out had the unit been deep cleaned before coming in back in March. However, I can't justify making someone pay a cleaning fee for a basic surface level clean that is well below standard. The company may be great for some, and they may go above and beyond. However, I did not receive that treatment. Companies are built mainly on customer service and constant lines of communication. My advice as a former operations manager for a multibillion-dollar company. Invest in a training program. Doesn't have to be 6 sigma but a training session with a high-level focus of in-depth communication, team building, and conflict resolution. I do not know Mr. Leopard and I myself have read almost every review on here just to criticize but never offer a solution or advice on how to progress forward. Yes, I will share my negative experience. However, I still had a roof over my head every night. I believe the owner's heart is in the company and I am sure the workload is high level for him. However, the team he has around him needs to be evaluated on many various aspects. I do wish the company success.

Terrible in communication and dealing with the people that rent through them. You can never get a…read moreresponse after hours and a call back from them. I would not recommend them to any home, Condo, or property owner looking to rent their property. They are very unprofessional.

Chrissy Weiss (and Joe) were an amazing team! They took the time to listen to what we were looking…read morefor and found us the perfect home. They were quick to respond with any questions we had and explained the process to it went smoothly. If you are in the market to buy or sell, you've come to the right place. I would highly recommend using Chrissy (and Joe), they will do all the homework for you and get you in your perfect home! You'll thank me later!

Ryan Korros and his team are amazing. They treated our little condo with the same effort and…read moreenlisted the same resources they would have for an expensive oceanfront house. I highly recommend this team.

I have used this property management company for 2 years now and they are wonderful! Both Lori's in…read morethe office are great and Lori Orlowske is always on top of it with a great sense of humor! Chris is also quick to respond to you when it's after hours. If I could give them 6 stars I would!

From the owner: Property Management Annual and Vacation Rentals…read moreLeasing Agreements Property Location And Analysis Preventative and Corrective Maintenance

Grossly Do NOT Recommend…read more If you are thinking about renting from this company, please don't. I wish someone had warned me. When we first viewed the property, it was still occupied, so we assumed it would be cleaned before move-in. That is standard. Unfortunately, when we arrived on move-in day, the home was absolutely filthy. The floors were dirty, there were live bugs, piles of dirt in the garage, and the bathrooms were beyond unacceptable. The toilets were black, and the showers had thick layers of built-up soap scum that clearly had not been cleaned in a long time. I immediately documented everything with photos and contacted the office. The representative who came out was extremely rude and unprofessional. After seeing the condition with her own eyes, she told me I could "get on my hands and knees and clean it myself." That alone should tell you the level of customer service you can expect. There were also holes in the walls from the previous tenant, and instead of fixing them, she told me to just "cover them with a picture." Only after I pushed back did she reluctantly call maintenance. Even the maintenance staff agreed the home should have been cleaned before move-in. Now fast forward to move-out. We went above and beyond. We cleaned the home multiple times, had the carpets professionally cleaned, and left the property in far better condition than we received it--just normal wear and tear from living there. However, the same representative handled the move-out inspection, and it was very clear what happened next: retaliation. We were charged for: Issues that existed before we moved in Normal wear and tear Excessive and unnecessary cleaning fees On top of that, the company dragged out the re-listing of the property just to charge additional fees, even though the owner had no intention of re-renting it. In total, they took $2,400 from my security deposit, and additional charges with at least $1,800 being completely unjustified. This was not just poor service--this felt intentional and dishonest. Bottom Line: Do not expect a clean property at move-in Do not expect fair treatment at move-out Do not expect your security deposit back This has been the worst leasing experience I have ever had, and I strongly recommend that you look elsewhere before signing anything with this company.

We used them for a house long term rental. Just moved out yesterday. Maintenance concerns addressed…read moreand corrected in timely manner. Big inventory in various sizes, locations, and costs.

Been dealing with this company for many years on several different properties. These guys really do…read morean amazing job are very prompt, knowledgeable, and fix all the problems in a very professional manner. It took a long time to find quality contractors in Myrtle Beach but when I found these guys a few years ago I felt like I had hit the jackpot. They show up on time they do the job they're supposed to do, they clean up, and there's never any issues. Can't say enough about the wonderful team. Bob and Ed have done an amazing job for me for many years now! I highly recommend this company for any and all of your construction needs whether it be a hot water heater or a complete remodel. They do it all and do an amazing job at it! Keep up the good work!!

They were prompt, knowledgeable, and did excellent work. They came to our rescue installing a…read moresliding glass door as we were getting a new roof installed. Thanks again Bob.

Reema and her team are professionals. They take care of our property as if they own it. When work…read moreneeds to be done the companies they recommend are a A+. If there is an issue after hours/ weekends their response is immediate ! I highly recommend this management company .

I have worked with east coast for many years when Henry first opened, unfortunately due to health…read morereason he no longer able to work. His daughter Reema HAs taken over and gives the same amazing customer service. This is a wonderful family-oriented business.

We rented Casa Costilia A & B for thanksgiving. The property sat right on the beach & was…read moredriving/golf ride from local grocery stores which was a plus. If you're looking to book a location just for a family visit this is ideal as it accommodates a large group with great parking. The house came equipped with everything you would need in a kitchen. It was advised as only having a drip coffee machine however, it offered a kerig with drip and k cup option. It also had an iron the laundry room in which the property company said was not included. I would suggest better TVs in a home that accommodates such a large group. The volume in the casa a was difficult to hear. My suggestion- increase the guest experience by investing in a better TV brand (Sony or Samsung) with a larger inch. We all set in one house trying to watch a Christmas movie and it was really hard. For the rental company & home owner- maybe include better instructions on where the separate piles should go upon check-out. Should they be left in the room? Should they be left in the kitchen? Overall, this was a great house for our group and the kitchen that allowed us to make Thanksgiving dinner easily. Oh! A portable stand would be great too! It'll help multiple chefs! Thank you to the home owner for answering the phone for our questions.

This house was in poor condition nothing like photos that they advertised. They should be ashamed…read moreof themselves, they did not care. I trusted them with my family. There was mold everywhere in the house. The pool didn't work. The pool deck was completely in disarray leaks throughout the house on the phone constantly every day. How was that a vacation for my family? The house was sold a week after we left, which I did find out who the seller was, and I did find out who the buyer was, and they knew about it. They did not want to put any more effort into making sure that we enjoyed Our vacation and that we were safe in the environment that we paid for . I am contacting Town officials in Surfside Beach and I will continue to reach out to our legislators government to hold them accountable for doing what they did . I didn't even get an apology. I just got excuses that returns to me. The most I will do everything in my power to make sure that hard working people don't get taken advantage of by them.

Accounting practices were good - nothing else. In three years, failed to conduct community…read moreinspections (was part of contracted services) and paid Landscaper despite landscaper not showing up. Allowed graffiti - tagging of community property. Blamed volunteer Board members for Empresses inability to coordinate meetings - or seek replacements. Failed to return calls to Owners. Replace immediately after Board discovered the lack of Empress involvement.

The nice man that works here( Bailey or Daily?) is great. He is so kind and respectful .He gets 5…read morestars! Linda is rude, condescending , disrespectful, and offensive on every level!! She is going to run off allllll kinds of potential customers. She needs to be replaced asap.!!