I bought a Groupon for a color, cut, and blow dry. Was excited to try this place because it's so close to home! William David Salon is located BEHIND the Pampas Steakhouse restaurant. It's a cottage in the back. There is ample parking & easy to get to. Alexandra, who made my appointment, even tells you so on the phone. When I got to my appointment, I was warmly greeted, checked in, and offered a drink. I took a glass of water. My stylist, Megan, then greeted me and took me to her station. I showed her a picture of the chocolate color hair that I wanted to walk out with. As for the cut I asked her for her opinion on a layered look or an A line cut. She advised to go with the layered look and I was fine with that. Off to the color room we went. The salon is divided into three rooms. After you enter you walk through the washing stations and from their you can either go left at the fork into the cut and style station, or right which is the color station.
Upon sitting in the chair Megan brought me the book of lil hair color samples that all salons have. I told her I don't have much luck with picking out of the book and therefore I will leave that salon stuff to her, and all I can offer her is the picture. I mean honestly, if I'm giving you a picture of the EXACT color I want, why are you asking me to choose from a huge selection of other hair colors. I was very open with her, that I don't know the numbers or salon jargon of lifting etc. So she made the color. She mentioned that she was only going to do the top because I had some lighter hair pops of brown on the bottom from my prior balyage. I told her okay because she said it would all blend, because the color was to be the same. Usually, when you go to a salon, the stylist talks to you. Maybe a lot, maybe a little, but they USUALLY say SOMETHING to you. Megan did not talk to me at all (and I'm talking about convo talk, not the obvious salon questions of sit here, come here)!! In fact, it was a little annoying that she was interjecting herself in the stylist and client across from me. Luckily, my trusty cell phone was charged and full of insight ;). The color was applied, I waited, ding, time for rinse.
Cue heavenly music:: the best part about getting your hair done, the wash. Megan did a nice job with the wash. Massaged the scalp, water was perfectly warm, and it wasn't rushed. Back to the style station. The haircut was good and the Blow dry. I was ecstatic, Except my hair was PRETTY MUCH STILL BLACK! :( She recognized this and therefore we decided I would come back so she could give me the color I went in for. She took me to Alexandra and explained that she would need to redo the color because it didn't change. When I called back Alexandra was super accommodating and scheduled me in for a Saturday which was 2 days after the 2 wk fix period. I really do appreciate her customer service.
I went back, we went straight to the color station, she consulted with another hair stylist to tackle this lovely black hair. Applied, and waited. Again, no fun "salon" talk. Time to wash....I could tell something was wrong based on her "different" silence, so I straight out asked her, did it lighten? She said, "it's definitely warmer." Sigh. We went to the style station so she could blow dry it and we could confirm that I'd not end up with the chocolate color I again presented her with. She did admit that she was surprised & genuinely stumped. She then said, let's go talk to Alexandra, maybe she'll refund you, maybe get you a different stylist. I also asked her, why didn't she just use bleach if she saw that clearly, my hair can get lighter since she herself was acknowledging the bottom strands. Anyhow, we spoke to Alexandra and nothing was accomplished. Megan went and hid in the back room, which was a little annoying, kinda showed lack of care, but another stylist came out & said it's just trial and error. That was annoying too. If I want trial & error, I'll do it at home. Or, the fact that this was the SECOND visit in less than a month and still we accomplished no change, ehm, not the conclusion I was looking for. I think I'll pay the extra money and go back to Aura salon, either of their two locations, who nailed my color and cut the FIRST time.
William David would've had me back if they offered a solution to their lack of ability to achieve the end result. Megan said, you had a groupon, to which I did tell her, that I already confirmed with Alexandra if I needed to pay more to achieve the look I would. I tipped Megan both times, but too bad they're not up for other hair types. All the clients with non black hair def seemed happy, so if you have "easy" hair, you'll probably be fine. I now have to go to another salon because a day later and I have patches of color in my hair. Someone asked me why I did my roots reddish! Ugh. Shame! I guess I'll go where there is a diversity in clientele. read more