I'm not sure what Bill is talking about. Willamette has the best customer service around. If they are unable to supply something I order, they always contact me as early as possible to let me know. When I couldn't take a substitute variety, Cindy has gone out of her way to help me find a different supplier. What company does that?? They have only ever been concerned that I get what I need, even if it costs them money. Their plant quality is superior, customer service is clearly very important to them, and I always get my plants on time. I can't give them enough stars. read more