I'm giving an extra star because the sod we bought was good quality. If I was going to base the rating solely on the sod, it would be much higher than a two star. However, because of their poor customer service, I'm giving them a lower rating.
I called about a week in advance to inquire about getting sod. Based on the size of my order, they said they would deliver to my house for free and to call two days in advance to set it up. When I did call two days in advance, they told me they were unable to deliver the sod due to being too busy. I understand how this could happen, and if this was the only problem, it would not have been a big deal. Because our landscaping project was set to happen on a certain date, 2 friends/family helped me out and drove the 40 minutes each way to pick up the sod. Oregon Turf loaded the sod into our trucks. When we got home and unloaded the sod, we noticed that one of the trucks had parts of the truck bed ripped up from when the forklift put the sod in.
I immediately called and was asked to send pictures, which I did. I was told that the manager would review the issue. 11 days later I still hadn't heard anything, so I emailed again. Two days later I got a call from the manager saying they could do nothing for me and that we are responsible for our truck even though they damaged it. He mentioned it would have been better if we had plywood in the bottom of the truck bed, which is true. I mentioned that this was our first time getting sod and that we are not the experts in how it is loaded, they are, and why didn't they suggest that previous to scraping up the bed of the truck? We would have been happy to comply.
So all in all, we paid over $500 for sod, didn't get the included free delivery, had to have three people take off from work and drive 1 hr and twenty minutes to get it, and then had to pay an additional $80 to buy replacement parts for the truck bed after their forklift damaged it. However, even though the customer service was slow and the results not to my liking, everyone I was in communication with was very courteous and professional. I still would not be able to recommend doing business with them based on their customer service. read more