Seabrook presents itself as something it's not. I realize now that they do not allow negative…read morereviews on their actual website. Another reviewer here mentioned that same thing. This is extremely dishonest but this is how Seabrook manages the entire business.
The unit was incredibly dirty. The floors had tons of black dog hair and dirt as well as white fluffy husky type hair all over. The appliances were disgusting. They were stained. They had food stuck on, but worst of all, was the bed. It was broken, and you could not sleep on it.
I alerted the management to these issues and they absolutely did not care. Not only did they not care they were incredibly rude, condescending, and blamed me for the issues. The person I spoke with name is Tyler, and he needs to be removed from any type of hospitality position.
He said not being able to sleep on a broken bed is my "personal preference" and that I'm "impossible to please". He also said they'll schedule a deep clean "after I leave", implying the entire time that I made the mess. I had not even been at Seabrook 24 hours by the time this all happened.
Tyler's options for me were to leave Seabrook and forfeit the rest of the two nights reservation I pre-paid for. Alternatively, he said I could rent a separate unit, still forfeiting my existing reservation and two nights I paid for, and pay additionally for an entirely new reservation. This was right after he said nothing in the entire community was available to move me into.
I looked online and there were 105 dog friendly units and 150 units overall available for the duration of my stay. He was dishonest.
I asked him if he could at least try to find a topper for the bed so that I could sleep on it, he stomped off - that was at 11 AM on Monday, the morning after my arrival. It is now midday Wednesday and I still have not heard back from Tyler or Seabrook about my issues.
The maintenance person did come and realize that the bed had been shoved under a shelf in the headboard. However, when he pulled it out from underneath, it was almost a foot off the foundation.
After not hearing from Tyler that night, I tried to sleep on the couch. It equally was not comfortable and for over $350 a night, this entire situation was not acceptable. I left the next morning as the room was uninhabitable.
Seabrook portrays itself is having nice, clean, updated, elevated rentals with wonderful people working there. That is not the case.
Like the manufactured community, that is the manufactured presence it creates for itself online. You would never know that without staying there. And once you stay there, and if you're not happy with your unit, you have no options but to stay in a horrible unit or ruin your vacation and go home while losing your money.
Also, the night before I left, there was a cougar on the property and they sent a text at 8 PM telling residents to not go outside. They said they would update people when it was safe to go outside. As of 11 AM the next day they had not sent any updates, I absolutely had to walk my dog, and while outside I saw a worker and asked about the cougar. He showed me a picture of it because it was so large, and told me I should stay in my room.
All Seabrook had to do was move me to a clean room with a decent bed. Instead, they decided to be dishonest with their review policy online, and dishonest by saying nothing was available and try to make me lose money I paid while charging me double just for a clean, comfortable room. They absolutely did not care if I had a good stay or not. They care about money, not you.
They were unwilling to make any accommodation or take any accountability for their issues.
This was extremely disappointing as I generally only take one vacation a year due to a busy work schedule. I had my new rescue dog with me, and was very excited for this trip for him. Seabrook and Tyler with his rude attitude absolutely ruined it.
Not only was Tyler impossible to work with, he was derogatory, he kept putting me down, saying I was impossible, and his manner was extremely aggressive. He was acting like he was frustrated, throwing his arms up in the air, and I was absolutely confused and shocked by their "hospitality".
They also advertise that they're extremely dog friendly. They are not. There was only one store where you could go in with a dog, and that was the actual pet store. When I went in one of them turned on a vacuum about 2 feet from my dog, and I almost lost control of him while he tried to run out the door.
Along with filthy appliances with sticky food residue - the dishes were chipped and dirty.
Look at the photos, judge for yourself.