Fixed something I ask but nothing that was broke, they said they would check it out, I called after…read morethe the repair, I said I still hear clunking, he said oh yeah I forgot to tell you that you will need sway bar links replaced, I know they've had good reviews but not this time, you can't trust no one in this town any more, frost you get a D+

My family and l have taking our vehicles to Frost for 25+ years, with never an issue. Great service…read moreand pricing. The last 2 years we had to take all four of our vehicles back for oil leaks. One car a bolt was broken in manifold and hidden with sealant and after replacing my oil cooler in our work vehicle , found by another mechanic the manifold was crack. by replacement. Said he is retiring...have a nice one.

Honestly, I personally had a wonderful experience. The receptionist who handled my call Mandy was a…read morelovely person to speak to and I was elated by her kind way. They are accommodating, knowledgeable, and honest! You really can't beat a place like this. God bless this company.

Had speed meter and heater go out on 2004 Chev, requiring entire panel replacement. Could not find…read moreanyone in Hopkinsville to replace. Best they could give was "we will look at it". Took it to Walker Auto. Andy Altman (Service manager) didn't even blink, just had it fixed. Have done business with Walkers before with car problems that other places would back off of. All ways left with problem resolved. Highly recommended. Yes they do charge for the service but they do the job. Will return I am sure.

If you have a European car that needs a good mechanic, professional staff, honest, good quality,…read morework, and reasonable price the. This is your place for your vehicle to be service. And they stand behind the work. I would recommend to my friends and family.what really cool is that they not only keep everything on file but they would text it to your phone. I took in my Benz for service. The dealership wanted $6k. What they found was, if the part needed to be replaced, it'll be $1,600 parts and labor. The Dealership wants to rip everything out and start fresh. What my guy did was, locate the problem, wipe it clean, and it was fixed. Only paid for labor. 2-3 hours. And if the problem does come back, then we will do the service. You can't find honest people. And this was my second service. These guys are awesome.

These guys are some of the last honest mechanics you'll find. My vehicle had an airbag light on and…read morethey did the diagnosis, took the time to research the problem while I waited and gave me the super simple DIY solution. Didn't charge me a dime. Wouldn't even take my money when I offered. They could've easily fixed it themselves in 2 minutes and charged me the shop minimum but didn't. Couldn't recommend them enough.

Brand-new truck. 4,790 miles. Catastrophic steer-tire…read morefailure at ~70 MPH on the interstate. This wasn't cosmetic damage or an inconvenience. This was a high-speed safety failure. Anyone with real driving experience knows you do not slam on the brakes during a steer blowout--you maintain control and safely exit the roadway. That required driving briefly on the damaged tire, because staying alive matters more than preserving evidence for a dealership argument. After waiting FIVE DAYS for a response, I was told: * There was a "hole" in the tire * Because I had to drive on it to get off the interstate, I "couldn't prove" it wasn't my fault * Therefore, nothing would be done Translation: I was dismissed and effectively called a liar for handling a dangerous situation exactly the way you're supposed to. Let's talk numbers, since that's clearly the only language spoken here. This is a ~$100,000 vehicle. The tire in question is a budget Nexen tire worth roughly $200. Your own business cards advertise $100 referral fees. White's Auto Mall chose to protect a $200 tire instead of a customer. As a direct result: * I am moving all warranty and service work to another dealer * I canceled my upcoming Ram order * I switched to Ford You didn't lose me because of a tire. You lost me over principle, accountability, and a complete lack of customer advocacy. What makes this worse is the safety implication. This was a steer-tire failure at highway speed. Dismissing a customer because they followed proper blowout safety procedure sends a dangerous message: it punishes safe behavior and incentivizes unsafe actions just to "preserve evidence." That's not how serious safety issues should ever be handled. No concern for safety. No escalation. No attempt to help. Just delay, dismissal, and indifference. If this is how White's Auto Mall handles customers after a serious interstate safety event, buyers should think very carefully about where they spend their money. Apparently this dealership is doing well enough that it doesn't need repeat, loyal customers.

Great staff, they were super friendly and helpful! Had me in and out for my service on my jeep in…read moreno time!

I traveled to this dealership to purchase a vehicle that was advertised as a Limited trim, which is…read morethe top trim level. However, I later discovered that the vehicle I was sold is actually the base LE trim, which is the lowest trim level. I am extremely disappointed with this experience. I contacted Tyler to address the issue, but he did not appear concerned and did not provide any meaningful assistance. I requested that the GSM or GM contact me to discuss the matter further, but I have not received a response. It has now been a week, and despite multiple attempts to reach a manager, no one has followed up with me. There is a significant price difference between the Limited and LE trims, approximately $7,000 to $10,000. Given the circumstances and the lack of communication, I feel compelled to share my experience publicly and pursue further action, including filing a complaint with the Better Business Bureau. I strongly encourage others to carefully verify all vehicle details before completing a purchase

Purchased a 1‑year‑old Volkswagen from Wyatt Johnson Subaru in August for approximately $25,000…read more The vehicle was represented and priced as having no significant prior damage and had a clean Carfax report. Shortly after purchase, paint on one side began peeling and exterior trim started loosening and separating. A Volkswagen dealer inspected the vehicle and found that the entire side had been previously repainted, with signs of prior repair including possible body filler. They also confirmed that trim had been painted over, which does not properly adhere and is now failing. Volkswagen declined warranty coverage due to clear evidence of prior damage and repair. Subaru's records reportedly indicate only a minor cosmetic repair, which does not align with these findings. I made multiple attempts to resolve this with dealership management, including escalation, but am no longer receiving responses. Subaru of America confirmed in writing that this is solely the responsibility of the selling dealership. Given the condition of the vehicle versus how it was represented and priced, this has been a very disappointing experience. I would strongly recommend obtaining an independent inspection before purchasing.

Now before I state the obvious I want to say this...they moved. Ok now I'm giving a true review…read morehere. Think back to when you were a kid growing up in hmmm maybe not the best of times and money was shorter than a green light during rush hour? We'll Po-Boys respect that same thought we have. I never worry about an issue with prices or sizes. If they got it they got it and if they have to order it the owner that looks like he could be a stand in for SOA will tell you... I was just there getting my rims cleaned and reseated and yeah based off the price the dude across the street gave me, these dudes are the truth... so take all your business there and tell everyone. We need these guys to stay open. If not than we have to either deal with Tick's across the street or drive all the way out to The Wheel shop...

Great service! I was traveling in my sprinter van from Colorado to Tennessee. I realized I had a…read moreleak. This young gentleman tried to fix the leak but the hole was too large. He replaced the tire with my spare. Very reasonable prices and excellent service.

My experience with the service was perfect. Being a woman it's hard to find a auto repair shops…read morethat shows respect and understanding to what is needed. Troy and his employees provided great service. The price for my service was reasonable and within my budget. Thanks Troy . I will always take my vehicle to your shop. My Car was an 2016 Ford Fusion . They wash my car as a curiosity. Thanks