Black owned business with a friendly vibe and hospitality. She is very business savvy and I've seen…read moreher work. She works very well with different hair textures. She provides a very welcoming vibe to establish a good relationship with her customers. First off the salon is in a boutique that holds different salons. At this time, you must call before making your appointment and once you arrive, there is a call in device that will notify the stylist to come to the door and greet you for safety purposes. I definitely plan on getting my eyebrows done soon lol.

Was the absolute best salon experience I have had in years. The environment was warm and welcoming…read more Malikah was awesome. I loved the family atmosphere from her and the other clients in there. She took her time and made me feel like a client that mattered and not just another butt in her chair. Jenn

Twist extension. Courteous. The front and sides of my hair looked nice but I didn't think about why…read moreshe didn't show me the back of my hair like other stylist do. Then I realized the length in the back way off. Didn't match shoulder length of the sides. Way Off! Luckily there was some stretch ability to the hair to make it work. I went back two months later to get them taken out but will never get it done there again. I'm a great tipper just want the service and style I'm promised.

I recently relocated here to RVA. Salon Chanterre was referred to me. After reading many of the…read morereviews posted on Yelp and Salon Chanterre's website, an appointment with Shiri was booked for a conditioning treatment, trim, and natural style (twistout). Upon arrival, Shiri and the other ladies in the salon were very welcoming & professional. My wait was minimum before being called to Shiri's chair, which she confirmed getting a conditioning treatment would be most beneficial. After being shampooed and receiving conditioning treatment (using steam), I could feel a great difference in my natural hair . Overall, I was very satisfied with my salon experience and my twistout turned out way better than when I do it at home. My hair looked much healthier which is important to me. Prior to leaving the salon I booked my second appointment for two weeks later.

BEST SALON EVER! After bad haircut experiences elsewhere, I…read moredeveloped a fear of getting my haircut for a few years.... I chose Birch after extensive research and have been going here for a long time now! Birch has such a welcoming community of experienced hairstylists. They even give you a drink while you are waiting. Located near Carytown but not on the direct street, they have a great spot if you would like to walk around before and after. I recommend Birch to everyone!

Made a request for an appointment via their website and was called for a follow within that hour…read more Staff was friendly and had me booked within a couple minutes. The salon itself is exactly where I would picture myself being, and it was a quick walk from my home! It's quaint, but the music was on point and I was offered a beverage (!!!). My stylist understood the assignment and I left feeling like a million bucks. I will certainly be back!

I'm sorry but I wouldn't give this place a one. I wrote the Better Business Bureau In reference to…read morethe owner Tia and she will not even respond to them. My next step is taking her to court. I want a total refund for my hair. I would not suggest going there as I went for consultations and stated I wanted human hair and I should of known when she tried to dye pieces to blonde as I requested they were a solid red. As she gave me synthetic hair versus human hair. She put so much weight to my thin pieces that I couldn't sleep for 4 nights. I went to another stylist and all she could say is WOW what a horrible job. As she placed the extensions in my hair, she would cut chunks out in different places so I have 2 inches here and 6 inches there. The results all right now my hair is too short to even have extensions. I have to wait several months for my hair to grow out due to her just chopping away at it so please think before you go to see her. I asked for a refund she told me her policy is no refunds for me to come back and she try to fix it. Well, how do you put your hair back on your head that's been cut off and I wouldn't dare let her touch my head after what I went through. She will not respond to anything you ask or say after her statement as she doesn't care about her customers as the money is the most important thing to her as it first I just tried to get the $900 for just placing the extensions in my head then when I found out it was synthetic hair at one of the other $500 also. Well, needless to say, I haven't seen a dime of it nor has she sent me back a reply to any emails I have sent like I said all I received was I did not give refunds so if that doesn't tell you what she's like then I don't know what else to say, but I definitely would not go back to Tia and I suggest you don't either. Pay the extra and get that excellent hair stylist as it has been a nightmare from day one. When she is subpoenaed to court, she will have to answer my questions then and refund the amount she charged as it was all under false pretenses, which is the total shame. Please if you have any questions, I will be more than happy to answer them for you before you book that appointment. And I hope any clients she has that she's done this to in the past will also come forward as she told me about a customer that every time she washed her hair she would cry, and I thought to myself what in the world, but I totally understand now trust me I had to wear my hair in a ball on the top of my head to keep the pressure off of my own hair so I could have some relief until I had the extensions taken out which cost me another $250. I will ask for the $250 in court to as this was the first time I've ever had a hair extensions Oh, she's ruined my chances of having any hair extensions anytime soon. I normally do not do reviews, but I could only think about the people that may consider going to her and hopefully they'll have a chance to read this first as I would never want this to happen to anyone else. Thank you and God bless you !

Amazing!!! I'm so happy after eight years of living in Richmond I finally found a stylist that I…read morelove! She is super talented, knowledgeable, and a great personality but above all excellent customer service, Tia did a great job on my hair I mean beyond what I expected and the prices are awesome. I can't wait to go back, this is how you keep customers coming back, with good work and great customer service. No offense to these new stylist but they lack any kind of personable customer service and decency that use to happen amongst stylist and their clients, I really got luck this time! Thanks Tia!

Very friendly staff. Listened to my concerns and wants and gave professional and experience driven…read morefeedback. Will come again. My hair looks fantastic.

Very pleased with Phoenix Hair Studio! I was a walk in and they accepted me, which they didn't have…read moreto do. It's a very cute salon, decorated and feels warm and happy inside. I immediately felt at ease. I'm going through a bad time in life, so the haircut was symbolic and a way to feel good about myself. I probably spilled too much (that's what good hairdressers are for though!). What impressed me the most is how knowledgeable and kind all of the people there seemed. I had a small issue with the back of my hair, and it was fixed immediately with no extra charge. The stylists explain what they're doing and ask plenty of questions, so you feel like they're really listening to you, which I liked. My final haircut got several compliments from people right afterwards, and ended up being very stylish and sassy, and way more in line with what is popular right now than my original idea. Would definitely go to this salon again! :)

Cika is the best! She is a sweetheart and pleasant to be around. She did a great job on my braids…read more She knows her craft. While she is the only braider in her shop, it is best to call ahead of time or make an appointment. I highly recommend Cika!

I would recommend coming to cika for hair braiding she is really sweet and she is does great workread more

Love Sara! I have been following her for the last several years. When she moved into Greater Than…read moreSparrows, I was super excited as the location was also convenient (and not far away from where she was last). Every time you enter, you are greeted by smiles from the Front Desk. Everyone is very kind and has a warm personality, the atmosphere is nice and the interior is beautifully decorated. The only services I have done is cut and color, such as a balayage. This salon and medspa seems to be the one-stop shop for all sorts of needs from hair, tanning, makeup, manicures/pedicures, etc. The massage chairs while you get your hair washed is top notch. Sara is phenomenal. She takes the time to make sure that you are comfortable, listens carefully to what you want, super accommodating and just always does a great job. Even the advice that she gives, she doesn't overstep and try to take anything over without your approval. The entire experience is a breeze with her. I look forward to booking with her again when she gets back from her maternity leave and I would definitely not mind exploring other services.

Sub par experience for the price. On the surface it looks like a higher end salon, but in reality,…read moreit's just lipstick on a pig. Take your business elsewhere.

I've come to this salon a few times and have been impressed by the family feel yet professional…read moreapproach to hair care. Meleah has been the best stylist - she gave me a completely new look, listening carefully to what I asked for. I love being greeted with hot tea and a smile. Love the results on my hair and everything in between! This is a "must try" if you're looking for a new salon in the Richmond area.

I can't say enough positive things about Salon 23. I have followed stylist Jerod Jeffers all over…read moreRVA! He makes "hair day" something to look forward too. He is an active listener and always gives me exactly the look and color I was hoping for. He's patient, keeps up with all the current trends and takes his time to make sure I leave the salon feeling beautiful. Tyler holds down the salon fort and is the cherry on top of every visit. He is professional and has amazing customer service skills. His product knowledge is always on point if I need a recommendation or have a question. Tyler always has the best tunes playing creating the perfect atmosphere for every client. I love this place!