We had a terrible experience with Wild Bills.
Before our group of four adults and one infant decided to go on a dolphin tour we called ahead to make sure the dolphin tour was suitable for small children. We were told that all children ages 12 and under would be charged $20 each, and that Wild Bill's charged "by head and not by age." Adults are $35 each, no military discount. Pricy, but we were optimistic that this would be an awesome experience. We began to have doubts when we arrived at their rental location on S. Croatan Highway. The peeling, run-down building was flanked by dirt bikes, boats, and jet skis in various states of disrepair. It looked like a junkyard. The girl at the counter was helpful and assured us that lifejackets, including those designed for an infant, would be available at the dock.
We followed Wild Bill's directions to their launching site, another dilapidated facility, and quickly discovered that the infant in our group would have to wear a lifesaver designed for a 5 year old. When asked if there were any infant lifejackets available the tour guide became argumentative, quoted an obscure Coast Guard regulation, and insisted that the life jacket would not be needed. Our group split up, with husband, wife and child returning to the rental facility for a refund and my wife and I electing to go on the dolphin tour. Without even so much as an introduction by the tour guide, an outline of what our trip would include, or what to do in the event of an emergency, we departed the pier. We looked for dolphins for 1:30 minutes seeing nothing. I found this strange as the girl at the rental counter stated that there hadn't been a tour in two and a half years that did not see dolphins. The guide did sprinkle in some anecdotal trivia and local lore along the way, however I expected much more interaction for the price we paid. As for the label 'jet boat' that is a farce - the boat we were on was a noisy, oversized inboard. The engine was so loud that conversation was impossible when underway. The seats are moderately comfortable, but I was ready to get off by the time we arrived back at the pier.
Meanwhile, the other half of our group who opted out of the trip due to no infant lifejackets returned to the rental location. They were greeted by a slovenly mechanic who pointed to a sign that said "No Refunds." When the situation was explained he said there were no exceptions. Only by threatening the man with a terrible online review did he call management for guidance.
I've heard of 'single point of failure' mistakes being made, however we called hours ahead of time to ask about infant life jackets and asked a second time when we arrived at their rental location. I see a couple of other positive reviews - no way, not this place. We felt bullied throughout the ordeal and regretted the entire experience. read more