Very busy all the time. Good customer service. Busy but will get to you relatively quickly…read more If going to the Genius Bar, make sure to see the person standing by the outside entrance to check in. Something helpful to know. If you get there more than 30 minutes early, you'll have to wait to check in. They have several large tables to seat people and they assign you a seat. Once you are seated, you are in the queue. When you're next, the person assigned to you will know where to find you.

With massive improvement, they could improve to being horrible. Tech support, nope, they just sell…read morethe hot garbage.

This is for the two rockstars, Jessica and Bryan. Thank you so very much!!! Your patience,…read morecompassion, and thoroughness is extremely appreciated by the whole family. Thank you for going above and beyond.

In 30 years of using cell phones, this was the best experience I have had. Brian and Andrew handled…read moremy issues quickly and courteously. They were both very professional. I am glad I switched to AT&T, and I am grateful for the St. Matthews store and their professional, knowledgeable workforce.

I got a new phone (Samsung Galaxy S25 FE). I am elderly and technologically challenged and needed…read moresomeone to set it up and activate it. Found Cellphone Doctor on google and called. Explained what I needed and was to to come on over! The owner did the job in 30-40 minutes and charge me a very reasonable price. Very pleased.

My IPhone 11 battery was degraded to the point that it would not a charge over 6 hours. I called…read morethe Cellphone Doctor and was able to drop off my phone for service immediately, and picked up in an hour or so. It works fine now, holds a charge and for a good price. I'm very happy with the service and professional help I received!

Albert(greg) saved me, he made the process of reapplying my eSIM easy as could be. I thought I…read morescrewed up brutally but he made sure it was gotten back. For free! Blessed to him, under 20 minutes too! GOAT

It's never fun to get some service done on your cell phone, laptop, internet etc. so it's hard to…read moreget excited and drop 5 stars here. I will say, the trio of guys in this store are professional, helpful, non-condescending (as many tech folks can be). They patiently worked through my issues and got me set up with as many discounts as possible. (Employer, paperless billing, etc)

Don't.even have to say anything about the actual repair lol everyone said it's unfixable unless…read moreit's Apple but they charge double what I paid. They use actual Apple parts (you can actually check this in settings) so with them being on apples time I wouldn't spam them for updates even though I kind of did. Elite customer service too, I called them because I thoughtt I had to pay a little extra to fix my horribly fried charger outlet for like a year and a guy I didn't even interact with told me not to worry about it. Im listing all the good stuff but it's getting too long lmao if ur in Kentucky especially Louisville and not willing to go to other states to get anything fixed just go to these guys and don't overthink it. Travis is the man too try getting him!

I brought my PlayStation 5 in for a cleaning. Once I got my system back any time I started it up it…read morewent right into safe mode and the only way getting past it was factory resetting the system. But this was only a temporary fix it continued to go into safe mode anytime it was turned off. I could not complete a system software update through the internet or USB when downloading the file off PlayStations website. I brought my system back to them bc something clearly went wrong in between it being disassembled cleaned and reassembled. They went on to tell me that it's not a hardware issue that is causing my system to not be able to complete an update....very unlikely and not even given and explanation of what they did to even try to remedy the problem. Only thing I was told that they tried were the same two options I tried doing MYSELF. Horrible store

Breathing a sigh of relief - we've finally cut another tie with Spectrum and use them only for…read moreinternet. We believe their internet is top notch and overall it's reliable. Most recently we said goodbye to cable. It's unbelievably expensive and yet, tough to not have after indulging in it always. We realized how many favorite channels we have access to from streaming services. Other than Bravo, which is an easy add on for the Peacock service, we had everything that fills our relaxation time! Savings = $200/per month!!!! I feel so rich lol ... I can't wait to spend our dollars in other ways.

Absolutely scammy company. Their service sucks, and they will charge you more and more each billing…read morecycle, until they have you paying $150+ for one single phone plan and the lowest grade of home internet they offer. THEN!! When you go to cancel, mind you, I cancelled BEFORE my bill was due, they will charge you for the next months bill ENTIRELY, because they say the bill for the next month had already been "generated" even though it wasn't due yet. Absolutely dishonest and shameful business practices. Complete scam.

I added 1 phone to my account and was told 4 trackers came with my package for free. I found out a…read moreyear later that they are each $25/month for 24 months!!!! I tried to return to trackers and they refused. I have been on the phone with customer service for 30 minutes. I can cancel the trackers but will not get my money back. I never write bad reviews. beware friends. I have paid for 4 unused trackers that I was made to take for over a year at $25/month.

I switched from ATT to T-Mobile. Received my phone and when transferring all my data from my…read moreIPhone 14 the directions indicated my new number would be ..... Since I wanted to keep my original number I immediately stopped the transfer! After talking to customer service they explained this would not change my number and it as a temporary number. This service rep then was assisting me to finish the transaction. After 3 hours of multiple attempts to transfer my data we had to go back to the factory settings and then download all my apps, storage etc manually. I have never been so frustrated. I must say the customer service agent was most kind even though he too was frustrated with this ordeal.