I was pressed to have my tires replaced...front and back. Problem is the back tire is 240mm and…read morealot of places won't touch a tire that size unless you bought it from them, or they want you to take the wheels off and bring it to them. We spoke briefly over the phone and they guaranteed me that they could do it. I am always cautious about new shops or people I don't know especially when it comes to wheels and tires. I drove in, they told me about 2 hours, but they were actually done in about an hour. I was amazed. They charge about 50 to 60% LESS than what Harley wanted and Harley wont put any non OEM part on your bike. They even gave me some maintenance info for my bike. These guys are actual certified Harley Mechanics. Between the two of them they have about 45 years of experience. I would definitely trust them with my bike and I will not take my bike to any Harley dealer without calling them first.

From the owner: Master Harley-Davidson technicians by appointmentread more

Sold Me an Unsafe Bike - Told I Was "SOL"…read more I understand the risks of buying a used bike, but I trusted Emerald City Harley-Davidson because the manager, finance manager, and service department all assured me my 2006 FXSDCI was safe, serviced, and inspected. Within weeks: 2014 tires, both forks leaking from the day I left, rusted oil can, electrical system failure, and a missing horn. I've already had to put over $2,000 into repairs, and my Harley mechanic said it should never have been sold in that condition. When I called, the finance manager told me I was "SOL." I can't shake the feeling that because I'm a woman and not educated in motorcycle service, I was taken advantage of. It felt like they were hard up to make a sale and saw me coming. Shame on me -- I've learned a hard lesson and will never shop there again.

Great Staff and over all buying experience was awesome. Quiren, Doc and Chad really made buying the…read morenew bike something fun and will remember. I would recommend this dealer any day of the week. This is my 3rd bike from them.

Took my money for a rebuild of my engine which he recommended and keep my bike for 3 months and…read morenever attemptedthe rebuild,used old engine parts pistons,rods,rings,the list goes on,the worst part is i gave him some new parts to use i had purchased and none of those parts made it either,so be careful if you choose to have your bike repaired here,cuz steve is not a man of his word i guess making new long term customers is'nt what he's looking for but taking money frompeople with little to no expierence about motorcycles.Took him to small claims court and got my cash back it was the last resort he gave me after refusing to do the right thing,such a disappointment trusting them,see photos attached,that's my motor after a so called rebuild.

Great customer service, very knowledgeable and helpful, will definitely coming back for more…read moreupgrades for my motorcycle.

I had a wonderful experience purchasing my Breakout with Eastside HD, working with Doc (sales),…read moreJohnny (financing) and the rest of the team. The whole thing went smooth from negotiation to walking out with this gorgeous motorcycle. If I could give 11 to Doc, I would! Wish my other experiences buying bikes were like this one. Definitely coming back.

I called Eastside Harley about replacing my rear tire. They quoted me $400 for the tire and roughly…read more$300 to mount it. you can buy that tire for $250. another shop would mount it for $150. Still allot of money. What made them think anyone would put up with this kind of gouging.

Another great event this weekend! Tons of bikes, friendly community members, and great food. Tracey…read moreand Nancy really know how to put on a fun event. So busy but still make time to make everyone feel welcome. Me and my 6yr old son had a blast.

I just left Jet City Harley-Davidson, and frankly, I am quite concerned by the lack of…read moreprofessionalism I encountered. The entire experience felt remarkably disorganized--almost surreal. Upon entering, I was swarmed by four different individuals simultaneously, which felt less like premium service and more like a lack of floor coordination. The representative assigned to me lacked even a basic grasp of the product line, noting he had recently transitioned from a car dealership. When I inquired about the 2026 Road Glide Limited, he quoted a starting price in the mid-$50,000 range. This is logically inconsistent with Harley-Davidson's own digital build tool, where I have already configured a fully-optioned model for $44,000. The pricing process was equally opaque. After waiting ten minutes for what I assumed were custom quotes for both the floor model and my specific build, a different manager appeared and presented a pre-filled finance sheet. It is mathematically presumptuous to present a 30% down payment structure and an $885 monthly obligation before even discussing the asset's total cost or available Tier-1 financing incentives. When I pressed for the cost of the upgrades, the staff appeared entirely lost, suggesting they would "eventually" need to consult the parts department. Most unsettling, however, was the conclusion. When I politely explained that my wife--my partner in this purchase--needed to see the bike before we moved forward, I was met with a high-pressure "close" tactic. When I asked to keep the quote for my records, I was told, "This doesn't go with you," before the representative simply walked away. For a brand that positions itself as a premium lifestyle investment, the operational failure at this location is a significant disappointment. It was an illogical, poorly managed encounter that does not align with the standard of service I expect.

Stopped in, as i do most HD dealers when i passed by. This time just killing time. Its a pretty…read morechill shop, ok selection of bikes and merchandise. I got chatted up by Wyatt on staff. Nice, friendly guy, made me feel welcomed

The Dealership atmosphere is stellar. Smiles and laughter radiate through this Dealership,…read more welcoming as soon as you arrive. I received a hello as soon as I walk in. Nicole asked how she can help, and walked me to the service department, introducing me to the service advisor. The service dept, asked great questions to my issue. They offered to pick up and return my bike for service, I live 30 miles out town, which to my surprise was no problem for them. Everything i asked from them was done and at an affordable price. Great service, stellar Dealership.

Great guys. Skilled and very honest. What more can you ask for…read more Couldn't be happier with the work they did for me. Will certainly return.

Love these guys! Josh is the only one that I will let touch my bike and I hop states like a change…read moremy socks. Great work overall! I haven't had any issues but I know people that were less than 100% satisfied and this shop made them Whole again. 10 out of 10 would recommend!

I visited your store about 3 weeks ago with $800 to spend on a jacket. I found one I loved (a sort…read moreof greenish/black) that retailed for about $500. For that price, I decided to look at the boot selection, as well. My low star rating comes from the fact that your sales girl (I never got her name but she was wearing a Seahawks themed punk girl tutu as it was almost Halloween) and her very obvious attempt to prevent theft. At first it was comical but then it became rude and obnoxious as she followed me every step and stood there watching my every move. No, she was not there to assist me as I indicated several times that I was just browsing and walked away. But then when I dared attempt to look at another item, there she was, standing there, watching my every move! I simply cannot and refuse to shop that way as I will not give money to a store that thinks of me as a thief. I came in with my husband who, ironically got great treatment as he talked to the gentleman about his desire to trade in the last bike he purchased from your shop for an upgraded model. However, feeling as offended as I did, I kindly interrupted and asked my husband to leave with me. So, sure its only $800 and whatever a new motorcycle cost - it won't hurt you overall but if the sales girl in question is not trained to respect customers, my guess is that your losses won't stop there. On a side note, I am an older woman, I had no bags or purse on me that could have been stuffed with motorcycles and outerwear and I was wearing a fitted top and tights (again, nothing that would allow for the theft of a thumbtack much less a motorcycle jacket!). I welcome a reply but I will also make sure that when riding season returns and my husband is ready to make that upgrade, I will sway him to go elsewhere.