I honestly couldn't have asked for a better experience with Kenny at Wide World BMW. From the very beginning, he was patient, transparent, and truly worked with me every step of the way to get into my new BMW M340i. What stood out most was his diligence. He didn't just try to make a sale -- he took the time to understand what I wanted, worked through the numbers with me, and stayed persistent in helping secure an amazing deal. I had a lot of questions (and went back and forth a bit), and he handled everything with patience and professionalism. At no point did I feel pressured -- just supported. Kenny really made the process smooth and enjoyable, which says a lot when buying a car. If you're heading to Wide World BMW, ask for Kenny. You'll be in great hands. read more

I would avoid this dealership. I was working with them on a used car purchase. We coordinated a pre-purchase inspection. The inspection was paid for (by me) and completed while we navigated the transaction. Nevertheless, they went ahead and sold the car to someone else without any notice after I paid for the PPI and was actively completing the credit check. Now I am out the money for a useless pre-purchase inspection I had to pay for. This is a dishonest business practice and shows greed over customer service. read more

0 - Star Review Unknowledgeable staff and no understanding of what customer service or German quality is supposed to represent. I've been a loyal customer for many years. During that time, this dealership has made several mistakes on my vehicle, yet I continued coming back because I understand people make mistakes, and many of the previous employees were knowledgeable, professional, and treated customers with respect. Today, I scheduled an appointment for an oil change because I have a long cross-country road trip coming up, and my next oil service will become due during the trip. As a responsible driver, I wanted to make sure my engine oil and all fluids were in good condition before leaving. When I arrived, I spoke with Mike, whom I had never met before. Instead of listening to my concerns, he simply told me, "It's not due yet," and refused to help. I drive all the way from New York City to this dealership, passing several other BMW dealerships because I've always tried to stay loyal to this location. Instead of appreciating that loyalty, I was treated like my business didn't matter over a simple $150 oil change. This is especially disappointing considering the service history I've experienced here. During my last oil change, the technician left the engine oil cap off, which could have caused serious engine damage. Before that, my vehicle was scratched while in their care. I never left a negative review because I understood that mistakes happen. What I can't accept is the attitude. When a customer asks for help, they should be treated with respect--not with arrogance or dismissal. Customer service has clearly declined, and this experience does not reflect the level of professionalism or quality I expect from a BMW dealership. Loyalty should be valued, not ignored. read more

I recently helped a close friend purchase a BMW X3 2026, and the experience was absolutely worth sharing. Tired of the hassle and bluff from the dealers in the city and Long Island I finally decided to search further out. I reached out to Wide World BMW, was placed in contact with Mike Caesar, and within 15 minutes he had all the answers we needed--color options, configuration, and pricing. That level of responsiveness alone already set the tone. We drove all the way from New York City up to Spring Valley, and I can confidently say the trip was 100% worth it. Mike's professionalism, patience, and customer service were outstanding from start to finish. He was knowledgeable without being pushy, attentive without hovering, and genuinely focused on making sure everything was handled smoothly. I network a lot and consider myself a very experienced buyer, and Mike knew exactly how to work with me. He respected my time, understood what I was looking for, and delivered on every front. If you're considering a BMW and are willing to make the drive, Mike Caesar is absolutely worth it. Highly recommended. read more

Customer Service, Honesty and Transparency............I'm currently sitting inside my car at my employee parking RIGHT NOW lot reflecting on the time I would spend 2 1/2 pretty much 3 hours to get travel back and forth to and from work..... But that all changed because of Manny Saint Louis.... A sales specialist/client advisor at the Wide World BMW dealership located in Spring Valley... On March 5th, 2025 Manny Saint Louis (his desk is located on the left side of the dealership with the mini golf set and his own coffee table set)...anyways on March 5th 2025.. Manny Saint Louis sold me a 2017 Mitsubishi Outlander Sport, and I'm extremely IN LOVE WITH THIS VEHICLE.. I have a family, I work in White Plains...if it wasn't for him I would be constantly getting home at 1am from a 8 to 6pm job every single day. But Manny was and IS PROFESSIONAL, PATIENCE AND HE DEFINITELY FRIENDLY.... At first we did start off a bit rocky only because let me remind you, this is a dealership so of course you have to work out a deal. But it definitely did not take long at all! I must say if you goggle customer service... his name should be the synonym. We worked out the best deal ever and I couldn't be happier. So to my fellow readers view the photo of his contact information and contact this specialist for all your vehicle needs....Customer Service, Honesty and Transparency....thank you. read more

Wide World BMW - Manny Saint Louis contact information - Car Dealers Near Me - Spring Valley, New York

I just purchased a 2023 BMW X5 from this dealership. Had a very good buying experience. The sales team was straightforward and there were no surprises on arrival. Special shout out to John Pena, who was professional and patient throughout the entire process. The trade-in process for my 2019 BMW was also quick and efficient. Fair price offered. Very happy with the entire experience. read more

Wide World BMW - BMW X5 - Car Dealers Near Me - Spring Valley, New York

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This is my second purchase at this dealership and Barbara our salesperson is amazing and bake deals that are fair. Thus dealership values a customs consider your loyalty as paramount. Carlos the manager makes the deal happen and always with a smile and handshake. The dealership is beautiful with plenty of stock and super accommodating. If you are in the market for a BMW make this your first stop. The service department is excellent also read more

Do not purchase any service contract from this BMW ( WIDE WORLD BMW ) , they all liers. I paid $1,400 for brake insurance for 36 months, and when I purchased this coverage, they never ever explained about miles limits, and the brake pad should be under 4mm when i signed. if I knew about this, I would not buy this coverage. My contract paper also shows that only 36 months have no miles limits, so i thought i could get service, but BMW service denied offering brake service because my car drives over 36000 miles. For 24 months, I drive 37000 miles, and my brake pad is still 7 mm. It is not gonna happen for 36000 miles under 4 mm brake pad, I waste my money $1400. Do not purchase a "service contract" from this BMW they are not gonna explain detail about important factors of services. They are just telling you, "You sigend it" that's it.!! read more

Wide World BMW - Car Dealers Near Me - Spring Valley, New York

Suzanne Leale, the service manager at World Wide BMW in Spring Valley, NY was a life saver this past weekend! I was on the way to the Bronx Zoo with my new girlfriend on date #4 and we hit a bad pothole and never made it to the zoo! Bummer! Instead, we spent the afternoon at BMW getting my tire fixed! I live on Long Island so this was my first time at the BMW in Spring Valley so I wasn't a regular costumer there. They still treated me great!! Suzanne got the tire approved by my tire insurance asap and squeezed us into their packed Saturday schedule. We shared a good laugh and took some fun pictures while we enjoyed our fancy cappuccinos and snacks on our unforgettable BWM date! It's really amazing we were able to get it fixed that day and in time to still grab at nice dinner at Dolce Vita in Nyack. BMW salvaged our weekend!!! Plus they gave me a carwash too. Best 4th date ever! Thank you SUZANNE LEALE and WORLD WIDE BMW IN SPRING VALLEY! 5 star service. read more

Very Happy with my experience today. Although it was a minor service, they certainly focus on customer service! From Julia at the front desk, Allison at the Service Desk, or the young lady at the cashier with the patience of a saint, they all make you feel like you are they are only focused on your satisfaction! Clean, efficient, and customer service driven, they are a class act! read more

I been to many BMW dealer. but this BMW dealer is the best!! look for William Giarusso he is the best and nicest dealer in there. he was super patient explain everything to me and give me a very great deal too. read more

Hands down the worst experience buying a car here. It went well at first but went totally downhill after the car was actually paid for. This was a 62k transaction. 1) Received the car with a huge ant infestation that took weeks to clean out. 2) Rodents ate heat shields in the engine bay and left piles of droppings everywhere.... 3) Got the car with a dealer plate that has now been expired for a week, I cannot drive the car and unable to get ahold of anyone at the dealership. My original salesperson Usman has ghosted me. 4) I was sold a nitrofill plan that I cannot use in my area as none of the dealers recognize it. Waste of $400. None of the above issues have been rectified . Absolutely terrible. read more

Tried to pull a bait and switch on me! I drive an hour and a half to test drive a used BMW X3. Confirmed with Ricardo that morning that the car was available and my appointment was good to go. As we got there he walked away looking for the keys. As he comes back, he walks by us while on the phone and starts mumbling things like "oh really", "oh man", etc. I knew then that he was going to try to pull a fast one. And guess what, he comes back and says the car just sold BUT he has others he can show us. I walked away. Then I get a text and call from the manager Mina Azziz trying to see what else I would be interested in. Complete BS old school used car salesman tactics. Don't waste people's time this day and age. I can't believe this stuff still happens. It's not the 1980's. Wasted 3 hours of my day driving from Long Island. I had a feeling it was a scam as I already had bad vibes from them. RUN from this dealer - the bad reviews are on point. read more

The staff at Wide World BMW was amazing. Everyone was friendly and answered all of my questions. Manny worked with me on pricing so that I could get the perfect car and spec. He made the whole process extremely easy. read more

November 2022 I returned to BMW Tenafly and my service was better. It was faster than usual, reliable, affordable, and I did not leave BMW Tenafly with another problem as it had been happening lately. My car continues to run smoothly. And I am happy. BMW Tenafly called me many weeks later to review my X2 service with them again. And I am a zero trust kind of person now so I really didn't want to change my mind. The favor was extended in appreciation for Jonathan Collins who made sure that I didn't go to BMW looking for another nighmare for my budget, my car, my health. Thank you for that much. December 2022 I received 2 credit cards with the value of $50.00 each for Christmas to use for any service on my BMW until the end of January 2023. Love how companies take your funds when you need it most, and yearn to give you back some of that money when your car is running super great. Like when Banks try to lend money to rich people that don't need loans. I did appreciate it but the stress of recent years has really made me fall out of love with BMW. What they did was not cool. I can't help feeling this way. Corporations that colaborate with governments in efforts to harass, and target people are corporations that will never need my business or my trust ever again. read more

Full disclosure, I am a former employee of Wide World BMW. I left there for a better opportunity and to escape the misogynistic environment that I was forced to endure daily. "I made an appointment on Wednesday, July 5, for service on a vehicle that I purchased at Wide World BMW. "I made an appointment a week before with the service coordinator, and at no time was I told that I couldn't service my vehicle there. My appointment was actually scheduled early in the morning, way before the sales department opened.     So, I dropped my car off, and a few hours later, I was contacted by the service coordinator, who told me that Brian Sorce, the GM, and my former boss, requested that my vehicle be dropped off to me instead of me picking up my vehicle.  Why, may you ask? According to Brian Source, former employees are not allowed to enter the dealership. What! Money is Money, right?     Service called me again, apologizing, and said, "Please do not come and pick up your vehicle." I find this curious because other employees have gotten their cars serviced there, so I'm wondering why I am being singled out.  Is this retaliation for moving on to a better opportunity?  An opportunity that allows for growth and, most importantly, no longer having to work in a misogynistic, 'good old boys' environment.  An environment that Sorce fosters by being complicit.  I write this review because I'm tired of being made to feel less than and bullied by a manager who is extremely unprofessional and doesn't care about his employees.  So much so competent employees have left.     Character matters, Sorce. It's the core of who we are. People are seeing who you are, and it's not good. read more

I purchased a 2015 435 M sport back in 2018 which was certified pre- owned. I was presented with a fake car fax. I thought I was buying a card without any accidents on it. A year later when I look at the updated car fax at a local dealer, I see my car was in an accident. When I bought the car it had some problems when the dealership fixed for me. However it was like pulling teeth to get them to do what was right. I can go on for hours on how bad the service and experience was. Please do yourself a favor and shop elsewhere. read more

Wish I read the Yelp reviews before wasting my time here. Confirmed we wanted to test drive a car as we were ON OUR WAY to the dealer, they confirmed it was there, 1 hour later we arrive and no one can find the car and they tried to have us test drive a completely different car with an accident history and double the mileage thinking we wouldn't notice. Take your business somewhere where you are treated respectfully. read more

I live in Atlanta and purchased a 2017 BMW X6 in Spring Valley, NY after searching 50 states for what I wanted. The salesman James Fleur was extremely helpful miles away. We did all of the paperwork via overnight mail and they had the car shipped to me, due to COVID and me not being able to travel to retrieve the car. I had to follow up a few times and was promised an earlier delivery time, but that was not the salesman's fault (more of a back office issue). Great experience with James, as he tried to keep me informed every step of the way! read more

Awful service. Called Wide World BMW to inquire about a car they had for sale. A "client advisor" named Chris told me over the phone that there are 2 other cars that are blocking the car of interest and that I couldn't come in and drive it today and had to wait until tomorrow. When I asked him why he doesn't just move the 2 cars out of the way, his answer was "Are you serious??" Don't go there - awful customer-facing people. As they say "Even if you put lipstick on a pig, it's still a pig". Client advisor? Ha. read more

Worst place to go if you're trying to buy a car. These scumbag bastards took the jeep I was in the process of buying and sold it to another person all while dodging my texts and calls. They are liars and cowards who want your money. Fuck them, and specifically FUCK YOU, KARL. read more

Wide World BMW - Car Dealers Near Me - Spring Valley, New York

I had an amazing service buying my Beamer at the location and with the dealership. Just got a phone call and thought it was something involving my warranty or a manufacture recall. Instead the woman called to ask if I need an upgrade and to trade in my vehicle. I am really insulted they said my car was a 2017 and that is why they are calling me because of the age of my vehicle. Will not be dealing with them in the future. Who calls saying my vehicle is old literally said that and that it is due for an upgrade when it hasn't even been 18 months since I bought it. read more

The service dept and manager are atrocious. I had my vehicle there and requested no car wash due to my car having the Xpel ceramic applied that's very expensive. Upon arrival to pickup the vehicle I noticed alot of spray wax and and my tires had tire shine. After the wash my vehicle had several surface scratches on the hood that were quite visible. The manager Jason Turninaro offered me a lesser wax product that is not comparable to ceramic wax. I work in the service industry and when a mistake is made on a custk.ers request the rite thing to do is to make it rite. Jason refused to and this isn't the first issue I've had at this dealership. My airpods fell out of my pocket whrn returning a loaner. I returned to the dealership to pick them up and they were stolen. Nothing but problems with techs that do not follow orders and incompetent management. read more

All I have to say is ask for Matthew Poterbin!!! Hands Down the best sales person we came across for the last few months while searching for a brand new car. If it wasn't for him we wouldn't have purchased a BMW from this dealership. He was patient, kind, knowledgeable, thoughtful, and thorough! Great Job BMW for having such a great sales guy on staff! Plus my car is perfect! read more

I thought we were past the days of shady business practices and lack of transparency in car dealerships. I guess World Wide BMW never got the message. Salesperson refused to show me pricing unless I agreed to a credit check, even though I had secured financing elsewhere. He even had the audacity to suggest another bank to finance with, without telling me their rates, etc. Avoid this place at all costs, there are plenty of other dealerships in the area that are more honest. read more

Worst dealership. Bought a BRAND NEW 2023 M240i for $60k CASH and the turbo BLEW with less than 15k miles on the car. Brought it in for warranty service and they denied it saying because I had a downpipe (an exhaust pipe that IMPROVES the airflow in the exhaust on the car, THAT was the reason the turbo blew. They clearly have no idea how a downpipe works whatsoever. They tried telling me it was $9k to fix and I have to bring back the original downpipe for them to install. once I told them they're out of their mind, they called me back and told me "we can do $6600 and we'll throw on the stock downpipe for free"... so you can magically take $2500 off the service AND throw on a brand new downpipe for "free"???? Place is a scam. All they saw was a way to point a finger and try to make $9k off of me. They could kick rocks. Took my car elsewhere got things done for a lot less. Stay clear of this sh*thole read more

Very disappointed with their service. I bought several cars from them. If you want a friendly seller, look for Hassan. I took the car to the service because the app did not work on the phone (it did not show the exact location of the vehicle). After 2 days they called me and asked for over $3000 to replace one sensor to make the app work. I told them not to change the sensor and that I would come for my car. When i picked up my vehicle and got on the highway i heard a bang on my roof. I looked in the mirror and saw that the plastic cover covering the sensors on the roof had fallen off. I immediately stopped at the first exit and called the service department and got an explanation from the service manager that the plastic cover was already loose and that they wrote that in the report. I asked him how it was possible that it was loose and did not fall off when I brought the car (I drove over an hour from NY highway). They broke it while removing and checking those sensors. He was so rude, he told me not to bring the car to the service because it is not their fault that the plastic cover fell off after 5 minutes of driving. He also suggested that I put something plastic on the roof and stick it with a tape so that the sensors don't get wet. It's really wonderful of him that he has such an opinion that I should stick some plastic cans on the new car so that the rain doesn't soak the sensors. I called the bank to dispute the charge and I will also file a complaint against this business thru the BBB. Stay away from their service read more

How do I begin so my lease expiring so I call for the buy out option which I was giving a verbal of $399 a month, but somehow when I go to sign the contract it somehow jumps to $448. Word to wise stay away from this dealership but if you decide to go there make sure you get a quote in writing since they have a tendency to change what quite they give you. Word to the wise BUYER BEWARE!!!! read more

Don't get a vehicle from here. Salesman Miguel Santos will try to attach a front license plate bracket with the wrong screws & make Swiss cheese out of your bumper. Your license plate will fall off a short time later. He'll never respond to you afterwards & neither will the sales manager William Gallagher. This is the lowest level of customer service I've seen & shady business operations. read more

Wide World BMW - Car Dealers Near Me - Spring Valley, New York

Last year in March of 2023, I purchased a 2019 BMW X3 because the 2016 BMW X3 I purchased from them a couple of years back, left me stranded on the Palisades Parkway with my children and dog because at only 90,000 miles the transmission died. This was why I purchased the 2019 BMW which I wholeheartedly regret. For the past couple of weeks, I kept taking my 2019 BMW X3 to the dealer to get it topped off with ENGINE COOLANT because that's the message that kept popping up on the dash. Every time, they topped me off they would send me on my merry way. This happened about 5 more times before they realized there was an actual leak. At the final hour, they gave me an appointment and told me to come back the following week (leak and all) to leave the vehicle and get a loaner. When one whole week passed and I hadn't heard from anyone at the dealer, I decided to call to find out the status of my vehicle. Allison informed me that the warranty will not cover the cost to repair the vehicle and that it will cost me $3900.00!!!! How is this even possible when none of this was my fault!!!! I communicated to Allison that none of this was my fault as I kept getting topped off with ENGINE COOLANT and no one even looked at my vehicle to see what the issue was. She told me she would call the warranty co. again to see if she can convince them to cover it. It took for me to call her back days later (no one was attempting to call me), that she tells me the radiator is the only thing they will cover. She also said my car needed an OIL FILTER HOUSING unit because it overheated and melted and that was going to cost the $3900.00 I previously mentioned. I told her I am not paying that because this was NOT my fault. Allison informed me she was going to speak with her manager and get back to me. After a couple more days, I was informed the manager was going to fix my vehicle on a "Good Will" basis and the only amount I would have to pay would be $159.00. I told her okay. When I picked up my vehicle yesterday, I winded up paying $259.00 because of a $100.00 deductible on the warranty. I said, whatever its fine, I'll pay it. When I drove off with my vehicle and went to Lowe's to purchase something is when the unfortunate disaster happened!!! As I in the parking lot walking to my vehicle, I see 2 gentlemen trying to get my attention which threw me a little off guard. When I finally got closer to them and my vehicle I was able to make out what they were trying to tell me. They were informing me that my truck that I had just picked up from the dealer was gushing out anti-freeze all over the parking lot. I couldn't believe my eyes at the amount of anti-freeze gushing out all over the place when the dealer told me they had fixed my vehicle. What kind of mechanics do these people have?????? Someone from BMW had to come and pick me up from the parking lot and take me back to the dealer to get another loaner. One of their employees topped off my vehicle with anti-freeze so he can drive it back to the dealer. As he was pouring the anti-freeze, it was gushing out the bottom of my car at the same time. I am disgusted and highly disappointed at this dealership for their carelessness. I am paying wayyyyyyy too much money for a luxury that's been giving me problems since day one!!!! I no longer want another BMW for the rest of my life!!!! I will gladly switch to a Toyota or Honda!!!! read more

I have been to many car dealers in the past and most of them are okay to poor experiences due to long negotiations, incompetence sale personnels and unfriendly environment where if you do not show any interest in buying then you get the "look" from employees. I have been there, and done that. However, my experience at Wide World BMW was the opposite. My significant other and I were ready to replace our old car and was looking into getting a pre-owned car. We were lucky and got Jerry L. as our manager and Hassan P. as our advisor. Both gentlemen showed great customer service by showing and offering respect (ie. we never felt pressure to buy and they tried their best to accommodate our wishes and satisfactions). One advantage that made our experience successful is our initial communication was all via email. Jerry was quick to respond to emails. He explained the process, the pricing/fee and whatever questions we had about the car. Once everything was good, we booked the date to see the car with no obligations expected from us and on that day, we were greeted by Hassan who thoroughly went thru the vehicle functions and we were given the opportunity to "play/test" with the car features. Then we spoke to Jerry one more time and met with Gary S. aka "finance guy" who completed our paperwork. Overall, our time at the dealer was reasonable and successful compared to our past failed experiences from other car dealers that took us a whole day and left empty-handed. Another note, they do have a self serve beverage section of flavored coffee and hot tea for their customers and there is a McDonald across the street if customers get hungry while waiting. The place looks and feel clean. read more

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To echo the sentiments of Brent E, I would avoid this dealership like the plague. Brian Sorce- General Manager, Bill Caswell- Service Manager and Will Gallagher- Sales Manager, are all a hot mess. Fortunately, I was able to encounter some "silver linings" among those "clouds". The silver linings were Maria Villareal and James Fleur. They were both incredibly helpful and professional throughout my entire ordeal. This review would be a (5) star review instead of a (1) star review if they were in charge. read more

The customer service of the management team is absolutely pitiful. They arranged shipping for me on a vehicle which was stolen in transit. Obviously not their fault but everything that happened after that was. Literally zero calls from them to me and I had to call and email twenty times to get a portion of my money back and had to dispute the deposit that I put on my credit card. Brian the General manager NEVER returned my calls and Will Gallagher was all talk and no action. Think twice before buying from these clowns. read more

Chris Walls, the Certified Pre Owned Manager at this dealership, single handedly salvaged a disastrous delivery experience on a very well priced, great condition CPO 5 Series. My family members are 100% brand loyal BMW owners and have owned no other brand of vehicle in our last 9 or 10 purchases (I have lost count). I do extensive research on every vehicle we purchase (year, drive train, options, packages, etc) and drive as many as it takes to find a suitable CPO for each purchase. Every BMW CPO vehicle that we have purchased at various tristate NY area dealerships has worked out extremely well for us. This last purchased was due to a rear end collision stopped in a red light where my 2011 3 Series was totaled. I needed a fast replacement due to our location and the nature of my work. I had been looking at replacements for both of our vehicles for sometime so I had a CarGurus search outstanding for over a month prior to the accident. I drove a dozen vehicles before driving the car at Wide World BMW. The vehicle was priced very well (Chris Walls sets the price points) and was in GREAT condition except for "detailing" issues (corrosion on rims and several scuffs and scratches that I was told would easily come out in detailing). Unexpectedly I was told that my car would be ready same day for delivery. The entire process was perhaps 6 hours, the car was delivered at night when the cleaning crew was in the showrooms. It was so rushed that they forgot my temporary registration, even to take scotch tape off the windshield from price tags. I should note that my vehicle was purchased and delivered on Mr. Walls' day off. I woke up and inspected the car in the morning and found that many scratches and scuffs were still present. I had the car mini detailed and then took the vehicle to an auto body expert who informed me that many issues required repainting on various surfaces (up to $3000 in refinishing costs). This is unacceptable in a CPO which comes at additional cost to a non CPO. Chris Walls agreed to inspect the vehicle. When he saw the issues for himself, he immediately arranged for a loaner vehicle and started a repair order. I received the vehicle back yesterday and the paint job is fantastic. I now feel like I have the car that I paid for. The paint is warrantied by the dealership etc. I suggested anyone looking for a CPO BMW to seek out Mr. Walls, he is a man of his word and has personal integrity, a rare quality in car buying experiences. Thank you Mr. Walls! read more

I bought a brand new 2021 X5 from this dealer. And while i feel like I got a good deal (bec of my own research), the customer service here is terrible. Very disorganized. First, we received the car 4 months after the promised date. When I picked up the car, staff was very dismissive of my questions. I honestly get better treatment when I'm buying a shirt from Walmart. This is BMW! We expect quality service. I got rear ended a couple of weeks after (I know :( ) and this place is on my insurance list. So I brought it here. After 3 weeks I got an email and a text to say the car is ready to be picked up. I live about 45 mins away so just getting there, returning my rental car, arranging somebody to drive me etc is a pain. When I got there, they told me the email was a mistake and the car wasn't ready! They couldn't explain how that happened. They did offer to drive me home. I got another email to pick up the car a week later. They confirmed the car was ready. When I checked the car, I couldn't open the gas tank, the electronic signal was off. So again, I couldn't take the car home. I said I already returned my rental and I have an out of town trip. They gave me a loaner. The following day, they called me and asked why I haven't returned the loaner and that I'm going to have to pay $100 a day if I don't. They said that they apparently talked to me the same day to say the car is fixed. I said I never got a call. I couldn't return the car because I was out of town on business. They said they will find a recording of our conversation. They never did so they let me keep the car for 1-2 more days. When I finally came back to retrieve my car, guess what? They were still working on it. THIS IS THE WORST business I've ever encountered. Very frustrating to deal with inept, rude employees. My previous car was a Mercedes and when I take my car at that dealer to be serviced, I'm treated like a regular customer. I have sent an email to the manager. But just like other reviewers, I didn't get any response back except for we will call you soon ( that was about a month ago). read more

Hassan Pires is deceitful over there. I called him out on his lies that were completely opposite of what was on the Carfax and he hung up on me. Buyer beware! read more

At first everything seemed perfect, salesman was prepared, test drive was fun, I made an offer to purchase the car including SIGNING a purchase order, and even agreed to BMW financing despite already having a slightly better rate (would become BMW loyalty member??). All paperwork was seemingly done. I agreed with salesman and manager to pick the car up that Saturday when I had someone to help me drive my other car back. 2 hours before I go to pick up car I'm called and told the car is no longer available. Wtf does that mean?! Salesman said he would locate me another car, I Have not heard a thing from them since and it's been almost a week. Now my credit took a hit! Have to wait for insurance refund! And still no car! Shady business, only come if you plan to leave with car that day! They WILL sell your car to someone else! read more

Great service, the waiting area is exceptional; they have a coffee machine with so many choices, chilled water bottles, comfortable seating, and free wifi. They offer complementary car washes after service. Steve helped me this time around, he was awesome. All of the staff is courteous and professional. read more

We are in our 7th BMW... we have both owned and leased our cars which we drive very little miles. We now decided to rotate 3 cars for the purpose of joy with leases ending 4-6 months apart. During The return of our convertible six series which we leased for 36,000 miles and only drove 13,000 miles everything seemed to be OK Then we were charged a fee for returning the car with damage (impossible since we took it to our body shop as ALWAYS to have it detailed and checked) Bmw has refused to fix this absurd charge and that's why we will take out business for cars that run 100k plus somewhere else. If you have the money, run because they don't care how good of a client or loyal costumer you have been. read more

I leased a vehicle with this dealership for my daughter . Our salesman Ben Bautista was great and found the perfect car for my daughter . However , my experience with the finance manager Gary Shapiro was terrible . I was duped into buying the ultra care package by him . He knew I was leasing the car for my daughter and her mileage would be low . Yet he convinced me that I would need this package regardless . I was under the impression this Package included pre paid service . I subsequently found out service is included for free!! So this policy was not necessary for me at all !! Months later I tried in vain to cancel this policy . After numerous , conflicting information calls to BMWUSA and Wide World BMW , I was told that the policy had to be cancelled within 30 days for a refund I have certainly learned an expensive lesson here and I hope Gary Shapiro will be more honest with his clients and not pressure them into policies that are unnecessary . read more