Amazing Experience! A girl named Kayla was such a huge help and completely turned around the negative experience I just had at their other store a couple doors down. I visited their main Fleastyle store in the stockyards, paid for an appointment, and struggled to design a hat. They handed me a tray and then silently walked away without walking me through the process. It seemed like they were too busy doing other things to even make a connection with me. I wish it had been more personal and engaging! I didn't even end up making a hat and I got directed to go down to Wide Brim , as there were predesigned hats there. I thought about not even going to see the other hats because I did not want to experience the so called 'customer service' they provided.
My husband talked me into going down to the other store just to see what they had and I am so glad I did. After walking in I started trying on the hats and started to get a bit frustrated not being able to find one that fit my head and Kayla quickly stepped over and explained exactly how they worked. After talking to her and realizing she had only been working there about a month or so we were shocked at how incredible she treated us and how much she knew about the hats! With her help I actually found a gorgeous hat that was perfect and after buying a hat box she even took the time to close the store and run to storage to get me one! Overall she turned the entire hat search into a blessing! read more