If you have a large estate, are on a strict timeline or looking for a timely accounting & payment,…read moreAether Auction is likely not the right choice.
While owners Lee and Tiffany seem to be genuinely nice people, and there were isolated positives--such as Lee honestly notifying me and securing cash he found while sorting the estate--the overall experience was deeply disappointing due to systematic delays, poor communication, and marketing failures.
I met with Lee on April 30. He explained their process, stating that virtually nothing of value would be left worth donating and highlighting his background as an appraiser. This gave me confidence that items would be properly identified, staged, and marketed. Unfortunately, the execution fell short:
* Rushed Prep & Poor Lotting: Despite being completely upfront about the massive size of the estate, the final preparation days felt frantic. Valuable items were grouped into large miscellaneous lots with minimal descriptions. Commercial construction tools (drywall, roofing, woodworking) were stacked on top of one another so buyers couldn't see the inventory. Valuable Christmas collectibles, including three trees and highly collectible ornaments, weren't even mentioned in the descriptions. Unsold items were stacked in front of closets, blocking access.
* Platform Limitations & Omissions: I received the auction link only after it was already live, discovering pages of needed corrections. I then learned the platform has a strict listing limit--a crucial constraint never disclosed upfront. Consequently, valuable items were omitted entirely, while deeply personal items like my school yearbooks were mistakenly listed.
* Substandard Photography & Staging: The platform doesn't support video, making high-quality photography vital. Instead, photos appeared taken haphazardly with an iPhone. An expensive watch featured a blatant reflection of the phone in the crystal. An etched glass artwork was photographed against a stone fireplace, blending into the background so completely it looked like a lump of stone.
* Missed Historical Context: A Federal parlor set with documented provenance was broken into three separate lots simply because they couldn't photograph it together. The historical context and provenance were entirely omitted, significantly diminishing its market value.
Pickup day on May 28 went well with a hardworking crew, which left quite a mess themselves. Tiffany apologized for the issues and offered to run a second auction to clear the remaining items, noting she had more personal knowledge of them. Unfortunately, that second auction never materialized.
Over the next several weeks, I faced repeated delays, missed appointments, and excuses. On multiple occasions, I rearranged my schedule and waited at the house for hours, only to find out they weren't coming after I initiated contact. On the final scheduled date, Tiffany was hours late; after reaching out, a third party told me they wouldn't be coming and a representative would call to resolve it. He came out, but offered no resolution.
Because the listing of my home was contingent on the estate being cleared, this lack of commitment has left my real estate agent completely unable to list the property.
Furthermore, the financial accounting has been slow. Payment for the first auction required prompting. As of July 10, I still have not been paid for items pulled into a separate jewelry-only auction, despite it closing a month ago.
Switching companies now is incredibly difficult because the remaining items are disconnected, making it hard for another auctioneer to build a cohesive sale. I wanted this to be a positive experience, but I cannot recommend Aether Auction. Greater transparency regarding platform limits, professional presentation, better communication, and honoring scheduled commitments would have made a massive difference.