I busted my ass to make my 3:30 appt only to still be waiting to be seen at 4:45. I left. I expect…read morethe same respect I give Dr. Whorff. I was on-time, I expect to be seen according to our agreed appt time. I cannot recommend Dr Whorff's practice. Go to Tyler or Mineola. I will say the associates up front are polite and professional, but they do not do eye exams. If you want good service, go someplace else.

[Doubtless that the staff would inform Dr. Whorff of the issue so...]…read moreDr. Whorff's skill might be top notch (I was referred by someone who's opinion is credible), but my experience with his office/practice wasn't top notch. Punctuality is important to me; doing what you say you're going to do. When you set an appointment it should be rare not to keep it and only then have reasonable explanation why you can't keep. I showed up 10 minutes early for my appointment and after 1 hour and 10 minutes still hadn't seen the Dr. When I asked about how much longer it would be the staff replied, "Do you have somewhere to be?" I didn't expect to walk right in and see the Dr. the very minute of my appointment. I expected to have to fill out paperwork (which, by the way, asks for lot's of unnecessary personal information). That couldn't have taken more than 7 minutes, maybe. It's very unprofessional and disrespectful of patients to make them wait beyond an appointment time/commitment they made with you, a patient. This is very unfortunate. I expect I would have had a very good exam since Dr. Whorff came highly recommended from someone who has severe eye problems. Now a firm I have no confidence in has all my personal information, laboriously input by staff, and I'm never going to make use of them again. (I would entertain Dr. Whorff's call if he would like to discuss).

Just great people. Thanks courteous knowledgeable friendly I recommend them! And they adjusted my…read moreglasses wonderfully!!!

Just great people work here. My whole family loves all the staff. Dr Nichols is super helpful and…read morecares about his patients.

Dr Nichols and Staff provide exceptional eye care and services. He is very thorough and…read moreknowledgeable. Staff is very friendly and helpful. The Eye Glasses Center has a nice variety of eyewear and also provides catalogues which expands options. Special kudos to Amy the front area receptionist. She always is welcoming by and goes above and beyond answering our questions. She truly knows how to make us feel valued.

I needed another opinion on my cataracts. Key Whitman was pushing to do surgery. Dr. O'Neal did a…read morethorough exam. Gound that my cataracts were not to the point of surgery that my insurance would cover. Gave new eye prescription with anti- glare on them they took care of the night driving. Very easy solution. I highly recommend Dr. O'Neal. Go see him first to get an honest opinion of your condition and eyesight before having surgery.

Easy, fast, pleasant visit. Dr. O'neal was efficient, through, knew his business. I've worn…read moreglasses for over 38 years and have been to many eye doctors over the years and felt that this provider was very professional and knowledgeable. He and his wife are a great team. I think she may come across a little stern over the phone but in truth is quite pleasant in person. I will definitely return, hopefully for many years to come.

The ophthalmologist and optometrist at Dehaven are great. I love having a choice in eyeglasses, the…read moreaccessory you wear everyday . Everyone in the office is friendly, caring, professional. I highly recommend Dehaven.

Dr. Heaton himself did my cataract surgery. Now my right eye has horrible floaters in it. I wish I…read morehad never had this done. I went in to see another Dr to get my eyes checked for glasses. A tech did the check a Dr signed off on it. The Dr can't be bothered to make sure they get it right. The didn't. Went back requested an appt with the Dr. A student Dr came in and did the check up. Not my Dr. still wrong. Today I'm just having them put my old prescription in the new frames I had to buy. Now I will have new glasses that I didn't need. Still haven't spoken with my Dr. what a money grubbing place to go. STAY AWAY!!! They don't care about you just your money.

Cataract surgery and eye care these are the only people I would trust with my eyes and have them…read moremore than 10 years. The office staff in the Athens location and Tyler location I've been nothing but kind loving and making you feel like you are a person to be taken care of at all times. After I moved I drove more than 100 miles for nine years I have my eyes taken care of by the Athens office, and I'm thankful to have moved to East Texas and can see Christy in the Tyler office. I would not trust my eyes to anywhere else

Poke myself in the eye trimming pruning my blackberry patch called for an appointment. Said they'd…read morecall me back, never did. Called Heaton and was given an appointment promptly

Extremely poor run office. 3-4 hour wait every visit. Service is not worth it. Spend your time…read moredriving to a reputable clinic that serves their patients.