Smack in the middle of summer and *poof* heat pump quit working. Our technician, John, arrived…read moreahead of scheduled time and immediately sourced the problem. AND we didn't have to sell a kidney to afford the repairs!! He was knowledgeable and efficient - within 15 min the house was cooling again and within an hour he was finishing up the rest of the service. Scheduling staff (spoke to Stephanie, Tori & Amy) were super friendly and, obviously, care about their technicians (they won't schedule diagnostic appointments in the afternoon if your air handler is in the attic - can you blame them??? It has to be 140 degrees up there in the summer!!). Anyway - we will continue to call on the Cook's team for our HVAC service!!

Had ducts cleaned and coils. Great job. Prompt and professional. Lots of great advise. Would…read moredefinitely use them again. Definitely

Absolutely unacceptable experience with Eastbend. Our warranty company initially sent them out to…read moreinspect out our ac unit, and they claimed there were multiple leaks and beyond repair. With guest coming to stay at our home we reached out to a friend who charge the unit and got back running with no issues. The warranty company requested better documentation and photos to support Eastbend diagnose. Eastbend came back out and suddenly, their entire story changed- they then claimed the unit was "fine" and did not need any repairs. So which is it? Beyond repairs or perfectly fine? this level of inconstancy is very unprofessional and raises serious concerns about the accuracy and honesty of their assessments. Based on my experience, we would strongly advise other to avoid using Eastbend. We have zero confidence in their evaluation and would not use them again under any circumstances.

East Bend has the most impressive technicians with a wealth of knowledge and extremely personable!…read moreCalled on a Friday afternoon about no air conditioning and the team was here by Monday 10am and problem was resolved in less then 5 mins! We would highly recommend East Bend!! Thanks guys!

I'd offer zero stars if I could. This company is a complete rip-off. If someone ever asks us if…read morewe know a good heat & air company I am going to inform them that I can only advise who to stay away from and that is Brady Flanary. Our heat/air system is still under warranty so we knew we wouldn't have to pay for any parts. Brady Flanary came out on and Sunday and we were charged a service fee that we felt was reasonable since it was on the weekend. But this is where they take advantage of you...we were told that it was the motor and they would have to get the part on Monday and he gave us an estimate in the mid-$700 range. My spouse called me to tell me the price and we both agreed that the estimate was way too high. I called the Brady & Flanary office and spoke to a very nice lady, whose name I won't disclose, and I asked why in the world the estimate was so high and I asked what their hourly labor rate was. She stated that she couldn't give me the hourly rate because it was a "flat fee" and that we are also charged for the technician to go to the warehouse to pick up the part and that was part of the fee. Seriously?? My spouse and I thought surely the estimate would come down drastically. Ha! Boy, were we wrong. The technician returned on Monday, spent 45 minutes putting in the new part and handed my husband a bill for over $800 FOR 45 MINUTES OF WORK!!! Are you kidding me??? Brady Flanary, how dare you take advantage of people like that. How in the world do you sleep at night??

From the owner: We Are Air Conditioning Contractors And Heating Contractors. We Also Do Gas Piping And Ventilation…read moreAnd Air Filtrations. We Offer The Best Service Experience You Will Ever Have. Guaranteed Or Your Money Back. We Service Winston-Salem NC, King NC, Old Town NC, Clemmons NC, Kernersville NC. We Offer Free Replacement Estimates. Member Of Better Business Bureau, We Offer Trane And Energy Star. Service All Makes And Brands

I would highly recommend Pilot Air for any of your service needs! John went to extra lengths to…read moremake sure we were taken care of. He had me, the customer in mind when quoting us a unit. I really appreciate that he didn't want to talk budget until time to talk quotes and pricing. This allowed him to build proper quotes without blowing the budget on purpose. He fixed my unit and plugged the thermostat back in that a previous company had unplugged intentionally trying to make a sale. He informed me that we now had emergency heat and it would be expensive to run but we needed it, knowing my house was 53 degrees. I cannot thank you enough for sending such a competent and caring person to our home.

Very prompt, courteous, professional response to my heat pump going out before vacation. Had a new…read moreunit installed within days. Thanks again!!!