We waited nearly 5 hours! They should have informed us on the initial call that it would be that…read morelong or contacted us at some point to update us. Since they take your credit card info when you call, they know that they have you over a barrel.

waste of time. lied about time for service, waited an hour and a half and called back and told it…read morewould be more than two hours for service. dispatcher was rude. use anyone else

A lifesaver I called Big B's Roadside based on the excellent ratings. My call was answered…read morepromptly, professionally and Mr. B was also a voice of calm and reassurance that was most welcome. I was informed of his ETA the whole time. He towed & parked my car nice and my neat in front of my house. Would use again!

I connected with Brandon when I was looking for a tow after a vehicle accident. He gave a prompt…read moreresponse to my message and his price offer beat pretty much every other company I called. Luckily, for me, I ended up not needing him to tow my vehicle after all. But I was impressed with his customer service and would definitely consider using. Big B's Roadside assistance in the future. Four stars only because I have experience and actual tow. But I give 5 stars for customer service and pricing. Thanks Brandon!

Best service ever! I broke down on I-70 and not only did they come get me within 30 minutes. They…read morealso were very personable, and understanding. Austin did an fantastic job with ensuring my 2 yr old was okay and enjoying the whole experience. They even called in their mechanic for me. Only 4 hours I was back on the road and my car runs better than ever before! Definitely would recommend using them and wish I could give them a higher rating!

We live(are stationed) in Ohio and during the last snow storm my wife was on her way home with the…read morekids from a visit in Illinois when she hit some ice and then a guard rail on the interstate in Indiana. The police called for a tow for her. Affordable Towing came and towed her car out of the ditch and then to their shop. They offered to drop my wife and kids off at the local Denny's while she waited for me to get there(it was 1.5 hour drive for me). When I met up with my wife she was still shook up but said how grateful she was for how nice Affordable Towing was. She couldn't tell me what was wrong with the car...but my wife's version didn't sound like the car was too bad of shape, so after I picked her up we went to Affordable Towing business so I could see the car. I called on the way, and they said they weren't their because it was a busy night, but the guy(I feel bad I don't remember his name) made a special trip back to show me the car. Yeah, my wife did a horrible job explaining the damage to me. The car was totaled. The tow truck driver was awesome, he went above and beyond. It was still snowing, temperatures below freezing and I asked if I could grab all of our belongings out of the car since we were sure we were not getting it back. He not only allowed us to, but he helped carry several loads of belonging out of our totaled car and loaded it in the back of my SUV. He was very genuine and kind. I couldn't have asked for a better towing experience. Another funny thing was a couple days later when the insurance company called to tell us that the car was indeed totaled.....the adjuster made several comments about how impressed he was with the towing company and how they were the nicest, friendliest and most helpful towing company he had ever worked with in all the time he had worked for Gieco. I hope to NEVER need a tow again........but if I do and Im in the area of New Castle Indiana, I would definitely use Affordable 24hr Towing again!

on 09/19/2019 my car was towed from Hoosier woods apartments where my son was visiting to babysit…read morefor his nephew due to unplanned childcare issues when he got up at 6 am he realized his car was missing after investigation we learned that his car was towed due to not having a parking pass I immediately contacted the tow company and asked if they did in fact have my car they stated they did and it would cost 280 dollars to get my car back I immediately went to the tow company to find they were in fact were not open i looked online and seen they were due to open at 9 i returned at 9am where the business was still closed i called the number on the door and asked what time they were planning on opening they said around 930am i sat in the parking lot and waited for someone to show up they did arrive at 930 i had seen on the sign that they accepted all cards so when i went in they asked what car i was there for and if i had my license and $280 cash i did not have cash due to they sign saying they took cards i was very frustrated by this point so i had to leave once again to go obtain cash when i returned they asked for my keys and stated they would bring my car around they then waited on the guy behind me and then sent him to get his car when asked why i had to wait further for them to bring my car and the other customer was able to get his own car they said i was frustrated then they came outside and began yelling at me because i asked them if they were accredited with the bbc

My daughter and her friends were stranded on a Sunday afternoon two hours from home (Columbus). We…read morecalled Pardo's Towing because they were open 24 hours. Much to our pleasant surprise, Rich came promptly -- towed the car from Cambridge Lake to a trusted automobile repair shop in Richmond. Rich helped me problem solve how to get them from Richmond to Dayton Airport to rent a car to get them the rest of the way home ... Not being from the area, and not knowing what to do or who to call ... Rich was kind and thoughtful and went above and beyond to support our family. Nice to know that kindness is still alive and kicking!

We blew two tires while traveling through the area. A Pardo's employee helped us out in a pinch and…read morehis kind attitude made us feel better while in an unfortunate situation. Thank you!