AMAZING STAFF! We unfortunately couldn't find anything but we were treated like we did. Amazing selection in a cool atmosphere. I cannot recommend higher. read more

Found my dream dress here! I'm in love with all Maggie Sottero's dresses, and saw online, that White Orchid has all of her styles that I was looking at! My MOH, mom and Bridesmaid went with me. We didn't know that we had to make an appointment, but that didn't matter to them at all. They still treated us like we had one scheduled, and made my dress shopping experience so special. I felt so good in all of their dresses, and they were so helpful in picking them out, and helping me try them on. They definitely know how to make saying "yes to the dress", a very special day! read more

I bought my wedding dress at the White Orchid last year and had such a positive experience. The sales associates were more than willing to help and listen to what I wanted in a dress. They definitely shared in such a special time for my mom and I. My mom ended up getting her mother of the bride dress there as well. The seamstress was wonderful. My dress needed hemmed what seemed like 6 inches. There was beautiful lace detail at the bottom of the dress and at the waist - the seamstress hemmed the dress from the waist, underneath the lace, so that none of the detailing was lost. It was overall a great experience and I definitely recommend it to anyone looking for their dress! read more

I went bridal dress shopping here and was treated like a QUEEN. They have a wonderful selection of bridal gowns as well as bridesmaids dresses and mother of the bride dresses. One stop shop for me. I found my wedding dress, bridesmaids dresses, and my mom picked out her dress. I highly recommend this store to any bride. The owner, Jefferi, is so sweet and so helpful. She was a pleasure to work with. It was an amazing day. read more

My daughter went there looking for a prom dress and had such a wonderful experience! Great selection and the owner, Jefferi, is a true gem! She even donated some older dresses to our theater program as they were clearing things out for their upcoming move while we were there! Highly recommend the White Orchid to anyone looking for a gorgeous dress and an excellent experience!! read more

Be prepared to get stuck with the dress that wasn't ordered. We ordered extra length for the dress at the suggestion of the woman taking the measurements and apparently she didn't enter it in the computer so we were told "sorry" and to wear flat shoes with the dress! Would not recommend this place to anyone. read more

Tracey was absolutely fantastic! She pulled dresses I loved, stayed in my budget and was all around such a wonderful person and helped make the experience as fun as can be! I had such a wonderful time and highly recommend!! read more

The place did a great job helping me find a dress. My low rating is for recommending me to use them for alterations. They said their seamstress would be great for the alterations I needed to have done on the dress. I had to go back 4 times and have the dress altered a total of 5 times until they got it right. 5 days before my wedding, I still could barely fit my arms into the dress, and I'm a size 0. They never even offered a discount. Very poor experience. read more

If you're thinking about going to the White Orchad in Whitehall for that special dress...RUN...RUN FAR AWAY! We all know that finding the perfect wedding dress should be fun and exciting, but this establishment managed to turn it into a hellish nightmare. When the bride-to-be tried on a white dress with silver beading and said "I want this dress", why would a staff member order an ivory dress with champagne beading? Then the bride was made to feel like that mistake was her fault. Really??!! I was told by the owner that nowhere on the order did it specify a white dress...and somehow that's the bride's fault. Then the owner proceeded to say that she had to pay extra to send back the incorrect dress. Well guess what BARB...cry me a river!! The sense of entitlement by this owner is enough for me to say NEVER AGAIN!! read more

I had such a wonderful experience at White Orchid and purchased my dress there- I intend to also have my alterations done there by their seamstress. I had the first appointment on a Saturday morning so my mom, fmil, and moh had the store to ourselves which was magnificent. My attendant Patti could not have been any sweeter- I teared up when she hugged me at the end of the appointment. They picked lovely dresses for me and it was an overall great experience. I left the store without purchasing and came back later (even though I had found the same dress at another shop, I wanted to give this shop my business because of the experience I had there). I came back and everyone was saying how Patti had told them it was my dress and she was hoping I would come back- such a great experience dress shopping here I could go on forever! read more

I had a lovely experience with them and their selection. Attendants were very helpful and professional, and the seamstress is a gem. I felt very happy and pampered there. read more

The store is very small and parking is difficult if there are more than a few people. Upon getting my dress originally, we had to actually ask the lady to be measured. A few weeks later I was sized at a different location for a different dress, and given a smaller size, and I ended up needing almost no alterations. Upon going back to get my dress altered here, I realized that the sizing had been all wrong and I needed way more alterations for a dress that was just too big. The next size down fit perfectly, and if I hadn't gotten a second dress fitted at a different location I would of never of known. Talked to the owner, who blamed me for signing off on it when I was just going on what I was told, and wasn't polite at all. Then she proceeded to say I obviously must of lost weight when I hadn't. The dress also took way longer to come in than expected. If you do decide to go here, bring your own measurements. read more

I visited this bridal store a few weeks ago, mainly because it is the closest and most convenient to where I live. However, i would not recommend it to anyone. First of all, this place is TINY.. Which wouldn't have been a big deal, except there is hardly any parking. Once you get inside the store, the only dresses displayed in the front of the store are mother-of-the-bride-dresses, and bridesmaid dresses.. Literally NO bridal gowns in sight! I had an 11:00 appointment, and told the associate on the phone that i was bringing my mom and 3 bridesmaids. But when we got inside, the VERY limited seating was taken by another large group of girls. I assumed the prior appointment must have run over, and tried to be patient while we waited for assistance. I was greeted by a very sweet (although seemingly clueless) attendant. She asked what kind of style i had in mind and asked about my preferences, and told me to wait in the dressing room while she pulled a few dresses she thought i might like.. (I was never permitted in the back to actually LOOK at any dresses for myself). She brought a nice selection, but was a little lazy helping me into them (a dress i loved had multiple buttons going up the back, and even though the dress fit me well and i would've liked to see it completely buttoned, she only fastened about half of them - see photo attached). When i came out to show my family the dresses, they were all still STANDING because apparently even more appointments had been booked at the same time, leaving the tiny store VERY crowded and uncomfortable. There are 4-5 dressing rooms arranged in a circle, and only ONE podium in the center of the mirrors. So i had to WAIT IN LINE to look in the mirrors while other customers and their bridesmaids tried on dresses. When i found a dress i really liked, they kept INSISTING that if i decided to order there, that i should order the dress 2 sizes bigger than the sample i had on, even though nobody bothered actually MEASURING me, and the sample dress fit me almost perfectly. (I am only 5'3", and found out from a different bridal store that the dress i eventually picked came in petit length, which would save me alot of alterations/hemming - i was never offered this at the white orchid). Overall, a bad experience! read more

White Orchid - Would've liked to see this buttoned all the way in the back, but the associate thought it would "take too long" - Bridal Near Me - Pittsburgh, Pennsylvania

Hands down WORST customer service I've ever encountered in my entire life. I ordered my wedding dress on 06/30/2017. Received a voicemail on 09/29/2017 that my veil had arrived. Missed a call from the White Orchid on 10/18/2017 with no voicemail. After many failed attempts to get in contact with them, I had finally gotten through and set up my appointment to come pick up my dress on 11/18/2017. They told me to arrive early for my appointment as Saturdays are their busiest days, so my mother and I arrived 30 minutes prior than our scheduled appointment time to only find one other bride in the store, shopping alone and sending pictures to her out of state family. The staff completely neglected her, leaving my mother and I to adjust her dress and take photos for her. The staff members openly said MULTIPLE times, "If we leave them alone enough someone shopping will help them." When I unzipped my dress, to my shock, the dress and veil were ordered in the wrong color. When I told the woman assisting me that it was the wrong color, they did not believe me and brought me my receipt in an effort to prove me wrong. They were not even mildly apologetic and I left without making a big deal, or watching them reorder, and no one assured me that it would be ordered with expedited shipping free of charge since they messed up. I called back that Monday and asked for invoice numbers and a tracking number be provided to me when it became available. I asked for shipping updates and estimated delivery dates and that I expected it to be expedited. Another week passes and I get a call that my veil was discontinued and I would need to come pick out a new one. Once again, I was polite with the staff members and told them my expectations again, and I still have not received those numbers. My dress was anticipated to ship on 02/16/2018 and was anticipated to arrive on 02/23/2018. I took a half day at work to pick up my dress and asked that they call me when it arrived as they knew I was taking a half day. I called at 1:00pm to see if my dress had arrived, and it had not. I asked the woman, Lynn, who I was speaking with to make sure a manager, owner, or anyone that could authorize the cancellation of my purchase be present when I arrived. Lynn told me she would contact the manufacturer and get a tracking number for me within the hour. I called back an hour and a half later and she told me she had not gotten through to the manufacturer yet. She called me back 45 minutes later and told me that my dress would be in 02/26/2018. I advised her that I would still be coming down and would like to speak with a manager. She told me that no one would be there and that "She didn't know where the owner was". I told her how dissatisfied with their services I was and she told me that the tracking number that she never provided me with should've been my "solution". I left work early on 02/26/2018 to pick up my dress (correct this time) and when my mother in law began to tell the owner about how unsatisfactory their services have been, she began to argue with her and even told her that "we cost her money". This has been pathetic customer service and they should honestly be embarrassed of themselves. I will never ever recommend this place to anyone. You honestly get better customer service skills when you ask for more dipping sauce at McDonalds. read more

I visited the White Orchid in June 2013. For my first visit to a bridal salon, I was thoroughly impressed. I scheduled an appointment and was graciously helped by Amy. She was beyond patient helping me find my desired style and really listened to what I was looking for. The owner was also around the salon while I was trying on dresses and gave her input throughout my appointment, which was nice! I would highly recommend this place to anyone. After visiting a few other salons in the area, I would say the White Orchid gave the most attention to my needs and overall made it a fun appointment. read more

The saleswoman who helped me picked the perfect dress for me immediately. I bought the first dress she put me in. She was also very accommodating picking out numerous other dresses until I was sure (I am just annoying like that when shopping). The seamstress did a fantastic job and charged a reasonable rate. Everyone I dealt with was very knowledgeable, professional and pleasant. I would highly recommend them! read more