Absolutely a horrid place of business. I have been going to the "White Oak" gas stations for 25 YEARS. About 15 years ago I even bought my (I didn't know at the time) future mother in law her Christmas presents from this very store once. She still has the purse and she jokes with me about it every year. Unfortunately the quality of the business, attitude of the
employees, the service and the atmosphere have sharply declined over the last couple of years . The way I was talked to and the way I was treated is can only be described as gross.
About a month ago as I came to the WOS on 165 and Green mountain in Branson Mo. As I got to the counter, placed the items on the counter the cashier said, "you have some cup cakes in your pocket". I half laughing said "Ms. You are mistaken". Embarrassed and confused I tried to laugh it off but she was very serious. She loudly demanded in front of about 10 people that I open my coat pockets and I get the contents out.
I kept going back to WOS daily as I have for a while. I could not believe it when about 2 weeks ago the exact same thing happened to me form another lady demanding I had taken something and she wanted to know where it was. I quietly once again opened up my pockets which were empty again and (embarrassed as a person could be) I left $10 there on the counter with the coffee and one more item I came to purchase. I didn't go back for about two weeks
Yesterday i returned I went in with a friend, I did not purchase anything and i waited on him to finish up . As we were walking out the door the manager ran out from behind the counter yelled at me "where are the cupcakes"? . I came back inside, showed her my pockets and asked her "what is it with you all thinking I am stealing cupcakes, this is the 3rd time"? As she examined my pockets her eagerness and adrenaline soon gave way to disappointment as the realization that once again I had nothing in my pockets. as the 15 people there stared with all eyes on me while I was being yelled at and belittled by the manager. I was now fully expecting her to say she was sorry, maybe some sort of explanation or at least admit she made a mistake. Instead she said "well you had it a second ago I don't know what you did with it".
About an hour ago I had to get gas and as I was talking to a person who is a cashier there ( trying to quickly pay as the store was packed) I hear a voice 20 feet behind the cashier yell "you are kicked out of here and she told you that yesterday" I said "no maam, no she didn't but you know what, I give up, I will never come back" you don't have to make things up. The lady 100% in front of everyone called me a F@gg0t numerous times as I was leaving. I pumped my gas and went to my office to write this. I can't believe I could be made so angry at a place where I buy coffee and gas.
Someone needs to review their cameras and council the employees. I dont think they will be around much longer, at night they padlock the bathrooms shut now, they put their own WOS half frozen doughnuts in a display case from Krispy Kream fooling no one. To top it off there is no website or contact info I can find to inform the corporate office. The best part is they don't have to take my word its all recorded. read more