0 stars. I have anxiety, which they were fully aware of. I was having an attack when my sedatives…read moreweren't working, and I still felt pain when they put the freeze on my tooth. After that, Dr. Carmen said that my anxiety was annoying him, and that it was my fault that I was not sedated-- despite me following the procedure given to me at the pharmacy. So yeah, it could've gone better. I called later that afternoon to apologize. Everyone else who works there is truly a gem. Everyone there, except for Dr. Carmen, was understanding of my condition and was patient with me. This place could be a great place to have work done. Maybe I was just unlucky and caught Dr. Carmen on a bad day. Maybe give this place a chance. Although, if you suffer from mental illness, I would strongly encourage you to specifically ask for Dr. Weigel, or anyone who isn't Dr. Carmen.

I saw Dr. Carmen and he was amazing. Continually checking to make sure i was doing okay. For…read morethe amount of work i had done, i was in and out quickly

They are so patient with me and my anxiety. Dr. Williams is a great human being. Everyone who works…read morethere is so nice-- they have been fantastic.

Nice folks all through this business! The dentist is very professional with a nice bedside manner…read moreand folksy sense of humor!

This doctor is sexist and his staff is beyond insensitive. "Doctor" Carman proceeded to tell me he…read moredoesn't see many men for veneers because they aren't as vain. Let that sink in. I got veneers years ago because of an enamel issue caused by Invisalign and a previous dental tooth whitening combined. Unusual yes. But not a vanity issue. This office's use of a frozen wand to identify teeth sensitivity should be qualified as a torture device. No pain medicine given. No warning about pain. Then the actual root canal. I was told to take two pain/anxiety relief medications and bring one for the procedure. I asked for the extra medication during the procedure and was told, "I don't think you need it." My referring dentist will be told in full about this office. Horrible experience overall.

Dr. Carman traumatized me for good. I have anxiety, to which he found annoying. He called me a…read morepussy, he said it was my fault I have anxiety, and he made no effort to make me feel better. He made me cry and called the cops on me for crying in his office. This was one of the worst days of my life. My tooth is still broken, and my root is still infected. But I am so traumatized that I would rather deal with the pain than try to fix my tooth. Dr. Carman and the rest of that office set me back years. They belittled me. I can't begin to describe how awful they made me feel. Dr. Carman is an awful, awful human being. I'm forever affected, for the worse, by what he did and said to me.

Least professional staff. Terrible customer service. Terrible reliability. Just go somewhere elseread more

I've had two root canal procedures completed. The dentist is thorough and the staff are friendly…read more There are no hidden charges and all procedures are explained well. Don't be afraid to place your oral health in the hands of these professionals.

They are all patient and knowledgeable about their craft. I just hope that the pair of dentures I…read moreget tomorrow fit well enough of the bottom side that they fit great!!

I've had great experiences with the dental care itself at this office--the dentist, dental…read moreassistants, and hygienist are all professional, friendly, and thorough. I truly value the quality of care they provide and would like to continue being a patient here. Unfortunately, my recent experience with the front desk staff, specifically the paitent coordinator, was frustrating and disappointing. I had a billing discrepancy between what the office charged and what was outlined in my insurance Explanation of Benefits (EOB). When I asked for clarification, I was met with a dismissive attitude and a lack of professionalism. Instead of taking the time to explain the issue, I was told--rather condescendingly--that I was only charged for a cleaning and still owed the full amount for my crown, as if the concern was whether I could afford it. That was never the issue--the concern was about being overcharged for a previous visit. What made the situation worse was that, before I could even provide my EOB for review, the patient coordinator loudly announced the cost of my crown stating it would be less expensive as previously stated and that it would even out the discrepancy across the open office--in front of other patients. I found this to be a serious lapse in patient privacy and basic courtesy. It's disappointing because the clinical side of this practice is excellent, but the front office experience--especially dealing with insurance and billing questions--has been unwelcoming and unprofessional. I hope this issue can be addressed, as I'd really like to continue receiving care from the wonderful clinical team here.

Went to Beacon Hill and had two fillings done. Both were done very poorly. The machine to harden…read morethe filling material was known to be malfunctioning and they used it anyway, that filling failed. Had to go back because of pain. They fixed it and after it was no longer hurting, I realized the other filling was bad and was hurting. I went back and they seriously told me they couldn't see me for 2 WEEKS! I am supposed to be in pain for 2 weeks because they screwed up the work they did? Now I have to pay another dentist to fix their screw up! This office should be ashamed or better yet, just shut down. They charged me, screwed up the job then said I had to suffer from their malpractice for 2 weeks. IT would be funny if I wasn't in pain.

the dentist did a good job I thought but after a year my fillings fell out. I was told my insurance…read moredid not cover my x rays and I had to pay that cost he day of appointmen. I paid for them and 3 months later got a claim review from my insurance showing they paid for them and X-rays. I was not reimbursed, it's been a year. I called and they would not answer the phone, I left a message twice but no one called me back. I wont go back even though they did message me three times tosche my follow up visit.

From the moment you walk in the door you're greeted with a smile from Caitlyn who is extremely…read morecaring and helpful. Everyone was so nice. My hygienist Emma took such good care of me. Was very patient and extremely knowledgeable. Dr Whittaker is exceptional in her field. She spent so much time going over everything and explaining things in detail. My exam was above and beyond any other I had received from my previous dentist. Office is immaculate, very comfortable. Parking is good and location is great. Prices are also extremely reasonable. Highly recommend!!

My first visit to the dentist office I felt right at home. Whitney and Doctor Whitaker are both…read morevery thorough and very good at explaining their procedures. Everyone in the office was very friendly and helpful. I would highly recommend to any family or friends. 5 stars isn't enough.

First of all this practice is amazing!! You know how you go to a new dental place and the…read morereceptionist is rude or acts like you are a bother - well like me tell you this place ISNT LIKE THAT- it's a sweet soft spoken kind as the day is long like your her favorite person thing. And the dentist is competent and believe me lots aren't. He's really smart, and on point with what's wrong. His dental hygienist is perfect- no rushing you or cutting your gums. It's so good you have to double check yourself and then you kick yourself cause you didn't find this guy and his perfect practice before now- kudos to you Dr. Coleman!!

From the owner: When it comes to our appearance, our teeth play a major role in how we view ourselves as well as…read morehow others view us. Dr. Rodney D. Coleman and his staff understand patient concerns regarding a healthy smile. That is the reason why his dental office is committed to providing excellent dental care, patient education, and preventative coaching to help you achieve the healthy smile you deserve. Also, our goal is to provide each patient with a thorough treatment plan that is geared toward each individuals oral health needs. In doing so, dental disease and destructive habits can be identified and treated, resulting in strong healthy teeth and gums that can last a lifetime. Call us today at (859) 625-5522 if you have questions or want to schedule an appointment!

I have been seeing Dr. Jones and her staff since I was a student at Berea College, and now as…read moresomeone who just lives in the area. They are friendly and knowledgeable, and have always been extremely helpful figuring out what insurance will or won't cover. Their office is clean and comfortable, and I've never had to wait long at all to be seen. From regular cleanings to a root canal, they've always checked in with me during the procedure/treatment to make sure I'm doing okay.

I have terrible anxiety about visiting the dentist. I have had a few truly upsetting experiences at…read moreother dentists prior to my visiting Jones Family Dentistry. Before I arrived at my appointment for my root canal today, I was so anxious that I was in tears. I had let an abscess on my gums go untreated for months before I went to have it looked at because I was afraid of what they would tell me. I wish I hadn't waited so long to go, though, because Dr. Jones and her staff went out of their way to make sure I felt comfortable and relaxed. Dr. Jones was so kind and had such a good bedside manner and it made all the difference.