I HOPE Dr. REYNOLDS will READ this. I've seen Dr. Reynolds once and he is a very good…read moredentist, i wanted to stay under his care but i was so disappointed when i found out that my insurance was out of network with his clinic. I hope he knows how his staff named Lindey was doing because it reflects on his clinic her doing and her attitude. I was looking before for a new dental clinic, i called Dr. Reynolds clinic and ask if my insurance is within their network and this front desk person named Lindsey said "yes", when i got my bill i end up paying out of the pocket When i asked Lindsey she said i made mistake when she told me that they were in network So i decided to change clinic. Day before my appointment with my new dentist I called several times asking for all my xray to be send, Lindsey said she will send them but i found out that she don't so i called several times again but since she is the one in front desk shes not picking up my calls so on the day of my appointment I went in person and ask to get my xrays, at first Lindsey said "im busy i will just send it to them, our fax machine is not working and "you don't need your xrays, your new dental clinic is lying to you that they cannot clean you because they dont have xray, they can do it without xray" i told her i need them and i will not go out of your office without them because i need them and i pay for those anyway. May be just to have me out of the clinic she printed the xray for bitewings and said thats all they need. Without knowing anything i went to my appointment and handed what was given to me, come to find out that she should send them more xray other than what i had. i called her again and she told us that she should have 30 days to do the request but explained to her that i am trying to use my insurance benefit before the end of the year and to wait for 30days is beyond this year And its not hard to attach the xray on emails if their fax machine is not working, she promised to send it again in 30 minutes but she didn't and my appointment was cancelled again for the 2nd time. My new dental clinic set Another schedule for me the following week and this is the 3rd one so I've learned my lesson to confirm with them first if they received the xray so i will not waste my time and be cancel again if they don't. I was told that until then they didn't get any xray . I called Dr. Reynolds clinic again and this Lindsey person said she haven't send it because she was busy and had 30 days to do the request. Its so frustrating to deal with a person that don't have any concern with other. I asked if i can talk to a manager and she said she is the manager and i asked her if i can talk to Dr. Reynolds and said he had patient. If a person work in medical field you should have compassion, patient oriented and know what you should be doing. Did Dr Reynolds knew her attitude? giving wrong information when ask for my insurance if in network and its hard to to deal with her, she always said she is too busy....

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